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Four Seasons Hangzhou at West Lake

546 reviews
#3 of 2,497 Hotels in Hangzhou
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Traveller (729)
Room & Suite (632)
Dining (147)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Winter Magic in Hangzhou
Hotel packages
Contact Info
Name/address in local language
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (546)Write a Review
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All reviewsjin shachinese restaurantgrand premier roomoutdoor poolbeautiful hotelwest laketreatment rooms areprivate gardentraditional architecturewater featuresbest hotel i have ever stayeddim sumsteam roombullet trainthe entire staffsitting areatea plantation
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1 - 5 of 374 reviews
Reviewed 3 days ago via mobile

Having stayed at half a dozen Four Seasons properties, this one has been the absolute best! The service is flawless and exceeded expectations. Every single staff member we met was kind, helpful and sincere. I choose this resort to propose to my now fiancé and...More

Thank csimmonds7
Reviewed 1 week ago

When you visit Four Seasons Hangzhou, your retreat experience begins prior to arrival. An effortless reservation and itinerary planning, all neatly thought out for you. A warm welcome upon arrival by their Guest Relations Manager Vicky, who further walk me to the room with a...More

Thank Patrick T
Reviewed 1 week ago

Consider yourself lucky if you get to stay in this hotel. Everything was absolute perfection. The staff is friendly, courteous and anxious to please. The rooms are beyond comfortable.The food in both restaurants is very good. Dumplings for breakfast--it doesn't get better than that. And...More

Review collected in partnership with Four Seasons
Thank Chris H
Reviewed 2 weeks ago

Every aspect of the hotel experience and hospitality was carefully considered and evidently genuine from beginning to end. There were no needs unmet and our experience was personalized and convenient throughout the stay. Although West Lake lay beautifully only a short walk away, there was...More

Review collected in partnership with Four Seasons
Thank coryarth
Reviewed 2 weeks ago

I cannot say enough wonderful things about the team at this Four Seasons!! Upon arrival, I was greeted by name at my car and escorted immediately to my suite where I was checked in with the least amount of inconvenience possible. When I needed anything...More

Thank galliganm22
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$ 510 - US$ 990 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 510 - US$ 990 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (729)
Room & Suite (632)
Dining (147)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
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Room Tips
"Choose a room with a patio to enjoy the beauty indoors and out."
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"We loved our private indoor/outdoor patio on first floor."
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"Get tickets for the West Lake show"
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"With private garden"
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