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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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433 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

The Four Seasons West Lake was a total delight. Everything was perfect, from the check-in staff, to the gorgeous room and common areas, to caring concierges, and the amazing restaurant. Would love to come back and spend more time at this property.

Review collected in partnership with Four Seasons
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Helpful?
Thank KayPDR
Reviewed 4 days ago NEWvia mobile

second trip to hangzhou in almost 10 years and things are still pretty, except you see a lot more people on street and many more cars. traffic is lot worse than before. but the hotel is so quite and nice. everything is in detail and meticulous. room service is very high standards. facilities are complete and high quality. we enjoyed...

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1Thank JoansTravel
San Diego, California
Reviewed 1 week ago

Well, I finally visited Hangzhou again last week and of course couldn't wait to stay at the Four Seasons Hangzhou, West Lake. Boy, I wish I could stay longer but this time I was alone on a business trip and wouldn't dare stay longer without my wife being with me. She loves it too. Well, this is my third time...

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Helpful?
Thank George H
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear George H I am delighted that you got to return to beautiful Hangzhou and thank you for staying with us, at Four Seasons Hotel Hangzhou at West Lake, once again. It is great that you found your return experience with us to be 'amazing' and we look forward to welcoming you (and your wife) back once again to your...

United Kingdom
Reviewed 3 weeks ago

This was a family holiday / business trip with our 14 year old son. Firstly the internet works and is fast!!! BIg result for both son and work. The hotel is next to the beautiful lake and the room was fabulous and we were totally spoilt, so much so we extended our stay. The spa and indoor pool was very...

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Helpful?
Thank sharon L
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear sharon L Thank you for your Tripadvisor review from your family holiday at Four Seasons Hotel Hangzhou at West Lake. Glad we kept your 14 year old son well connected and well fed, both vital to a great family holiday. I am very happy to read that you found our service to be '7-star' and that the hotel has...

New York
Reviewed 4 weeks ago via mobile

This is our 2nd time in China and we wanted to go to Hangzhou because we heard it was beautiful, relaxing but still had lots to see and do in the surrounding area. We decided to stay at the Four Seasons and are glad that we did. We arranged to have someone from the hotel pick us up at the...

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Helpful?
1Thank Evan G
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Evan G My sincere thanks for your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. Never good to delayed but I am glad our driver was there to get you to the hotel as quickly as possible. It is great that you enjoyed our 'very spacious' rooms and that our staff were 'nice and...

Australia
Reviewed 8 February 2017

truly in love with this hotel. I went on xmas day and the hotel prepared a christmas cake for us upon our arrival. Also this hotel combines traditional chinese style with western style..super unique - western style room with chinese balcony. I will come back again! The hotel garden is so big, if you have time you shud definitely take...

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1Thank jay-jayblogger
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jay-jayblogger Many thanks for your lovely Tripadvisor review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am glad you enjoyed your Christmas getaway and all our wonderful amenities, especially our Chinese gardens. I look forward to welcoming you back to you Hangzhou home. Sincerely Alastair

Amsterdam, The Netherlands
Reviewed 19 January 2017 via mobile

The Four seasons Hotel looks great and so does its restaurant. The food however and also the presentation did not match up with my expectations. Ordered some dishes including goose and some beef. I found the food not in balance and the flavors missed a subtlety....The overall feeling was...just not good enough taking the price in consideration. There are better...

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Thank HarTeeuw
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HarTeeuw Thank you for your review of Four Seasons Hotel Hangzhou at West Lake. I have noted your comments on not meeting your expectations on the food quality in our restaurant, for which I am very disappointed. I will review this with my chef. I hope we will have an opportunity to exceed your expectations on your next visit...

Reviewed 19 January 2017 via mobile

After reading few reviews from 2012 and 2015, I am so disagree with those traveler. They might have been very unlucky I find this hotel services is excellent from front desk to house keeping, restaurant, bar and gym centre also very helpful Hotel designed beautifully Chinese garden outside, in house combined with new and old very quality. I must say...

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Helpful?
Thank Be P
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Be P Many thanks for your very kind and supportive words on Four Seasons Hotel Hangzhou at West Lake. I am delighted your find our hotel services to be 'excellent from front desk to house keeping, restaurant, bar and gym', as well as enjoying the unique design of the hotel and our beautiful Chinese gardens. I am also glad...

Pasadena, California
Reviewed 5 January 2017

We were a family of 6 and this was our second visit to Hangzhou staying at the Four Seasons. We had 3 rooms and stayed 3 nights. The Four Seasons Hangzhou is possibly one of the nicest resorts we have ever been and the service is impeccable. Wayne Tan, the hotel manager, greeted us when we first checked into the...

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Thank jkjldk
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jkjldk I sincerely appreciate your lovely Tripadvisor review from your return family stay at Four Seasons Hotel Hangzhou at West Lake. I am delighted you once again enjoyed yourselves and experienced all our staff's warm hospitality. I loved reading about all the birthday touches we added for your sister and naturally I am delighted she had a memorable birthday....

Jakarta, Indonesia
Reviewed 30 December 2016

We spend 1 night with 4 rooms here, we had a quick check in. I liked the service they give to us, especially they give a special kids amenities at my children room like a kids toothpaste, toothbrush and the glass, kids slipper etc. The rooms were splendid, huge and very nice. they gave us a very delicious cookies each...

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Thank Andrian H
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Andrian H Firstly, I would like to wish you and your family a very Happy New Year ! Many thanks for your very kind review on Tripadvisor from your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was very pleased to see that you 'liked the service', especially the special children's amenities. I am also...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 32,264 - ₹ 55,628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
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Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#58 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are spacious but choose one on the lake”
 of 5 bubbles georgehJ6342JL, 16 Mar 2017 | Read review
“We had a lagoon suite room, private, spacious and lovely view”
 of 5 bubbles 975sharonL, 4 Mar 2017 | Read review
“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
 of 5 bubbles jkjldk, 4 Jan 2017 | Read review
“try dimsum and the muffin at breakfast”
 of 5 bubbles 808andrianh, 29 Dec 2016 | Read review
“We only experienced room 221 and it was nice.”
 of 5 bubbles 198benjamins, 23 Nov 2016 | Read review
5 of 5