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InterContinental Hangzhou

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#9 of 2,334 Hotels in Hangzhou
Certificate of Excellence
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InterContinental Hangzhou
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315 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Aussie around the globe
Reviewed 7 November 2014 via mobile

Hotel looks great from the outside and inside but be warned, getting transport (i.e. a taxi) from this hotel is a horrendous experience. Long wait times and there is really no other option around. The area around the hotel is also dead with lots of construction so no options within walking distance. As for the room, it was well equipped...

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Helpful?
Thank 2traveltheworld
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you were satisfied with FO service, and we do apologize for making you a little bit unhappy experience. InterContinental Hangzhou was located in the CBD area, connecting with the life plaza where a good place for shopping. Walking within 10 mins, you can reach the fashionable shopping mall...

Shanghai, China
Reviewed 4 November 2014 via mobile

My stay at this hotel was disappointing Service was really bad check in and check out took months... The English of the staff is not very good. The room was ok the bed was hard the shower not so good The building itself well... Is interesting at least Next time in the area I will most probably stay at a...

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Helpful?
Thank Mashgiach
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very sorry for making you such a uncomfortable experience. All of your concerns were noted to hotel improvement project and our management have taken action already. Staff will get much more skill training and English training. Thanks again for taking time to express your thoughts and we want to invite you personally...

Fremont, California
Reviewed 29 October 2014

This hotel is pretty awesome. Its a globe! The hotel is easy to get with a taxi however, I was here for a very short period of time so I am not sure how far it is from everything. I know they have a really good breakfast and one of my favorite breakfast spot of all the IHG hotel I...

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Helpful?
Thank Calvin N
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Calvin N, Thanks so much for your feedback. We are very proud to see how much you like this stay at InterContinental Hangzhou. There are totally 5 restaurants in our hotel which provide different dining experiences over the world. Also there are many interests around this "Golden Globe", let me show you for your next stay in this Paradise...

London
Reviewed 23 October 2014

I stayed at the IC in Hangzhou on a recent business trip. I arrived at night when the front desk was manned sparingly and had to queue for 10 minutes to check in. Hotel is an amazing building resembling a round bee hive from inside and outside. Rooms are very comfortable and well equipped and all staff were very polite...

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Helpful?
Thank LondonWizard
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. Thank you for your stay at InterContinental Hangzhou. It's really proud to see your appreciation. For the busy MICE season in Hangzhou, our hotel was fully booked of all meeting balls, also the event need to be set up in advance. Sorry for making you a little bit unpleasant. We are looking forward to...

Reviewed 23 October 2014

The exact location of this hotel is 2 Jie Fang West Road, near Qiang Tangjiang River. The outlook of this hotel is like a ball, from which we can view the river in a 360 angels. The lobby is full of a smelly fresh flavor. Once our taxi arrives, a bellman came and helped us carry our luggage. Then a...

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Helpful?
Thank HangzhouTourism
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you spent a really good time at InterContinental Hangzhou. There are also special feeling in different seasons in the Paradise. Our hotel is also the iconic in the Paradise. We are looking forward to your next stay and we will share more interests to you! Have a good...

Mumbai, India
Reviewed 22 October 2014

Located in new CBD of the city, this hotel looks impressive from outside with its golden globe like structure. They have two banks of elevators - first one up to 5th floor where reception and restaurant, the other for guests. So, you go from bank of elevators to the other. It takes a while to get used to but probably...

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1Thank basaa
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Bassa, Thanks for your feedback. Thanks for your satisfaction both on the hotel products and service. There is a big life plaza connecting to our hotel , walking to the fashion plaza - Mixc only need more than 10 mins. We are looking forward to your coming back. Yoyo Ge Distribution Manager

Dusseldorf/Germany
Reviewed 2 October 2014

.... if you book a room in this InterConti at the banks of Qiantangjiang River, competing with the other international 5-star hotels at West Lake (XiHu). The environment along the river is as modern as the surprising shape of the InterConti, and everything you like to or must do is at short distance. I even think that this hotel is...

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Helpful?
Thank Wilf40
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Wilf40: Thanks for your appreciation and feedback. It's the landmark building in this paradise city which you stayed for several days. Looking at the grand theater opposite to our Golden Globe, there is a "Moon" shining. We call them "Sun and Moon". What a nice season in Hangzhou, I think you might smelled flowers full over this area. Hearing...

Atlanta, Georgia
Reviewed 12 September 2014

I am a fan of the Intercontinental brand, the architecture of the hotel is amazing, however the service is not so good, they took a lot of time at check in, we arrived a midnight, along with at least 6 other guests, and they only had one people at the front desk, took a long time and we were tired,...

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Helpful?
Thank Jorge C
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Jorge, I've learnt from your comment that it was not a satisfied trip for you, please give me a chance to show my sincere apologize to you for making you felt disappointed. Your comment was noted by hotel management and actions have been carried out to be on. Would you mind sending me more details about our F&B which...

Shanghai, China
Reviewed 11 September 2014

Definitely one of the best hotel ever stayed and one of the three most memorable experiences. The hotel's exterior is really unique while the interior looks stunning from any angle, any floor. The rooms are "huge" even by China's 5-star hotel standard; and very quiet. The beds are very comfortable and the bathtub is really nice. The hi-fi really lifts...

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Helpful?
Thank sd712
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear SD712, Thanks so much for your concern and appreciation for InterContinetal Hangzhou. Please "Give me five!" first and then I'd like to say that I also love the music at our lobby, too! Really happy and feel delighted to see your comment which can help us improve our service. For the upcoming holidays, our F&B team will also bring...

Montreal, Canada
Reviewed 1 September 2014

Building is special from outside, but inside rooms are bad. It is a nicely planed hotel but a lot of problems. Air-condition has a dusty moldy smell, and plumbing in not common and sometimes tricky to get. Staff is really friendly and but usually NOT helpful, and most don’t speak English. When I first arrived, the internet didn’t work. It...

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Helpful?
3Thank nomad6022
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Nomad0622, First of all, we are very sorry for making you so many troubles during your stay in Hangzhou. Our Hotel ExCom team has regarded these problems seriously and already taken actions. Thanks so much for taking the time to express your thoughts and concerns. Please accept my sincere apologize for the overall conditions which gave you a negative...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 8,170 - ₹ 14,706 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#6 Spa Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
 of 5 bubbles IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
 of 5 bubbles PFirst123, 3 Jan 2017 | Read review
“I would stay here for Business, not for a vacation spot.”
 of 5 bubbles BobbyPtravels, 1 Jan 2017 | Read review
“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
5 of 5