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InterContinental Hangzhou

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#9 of 2,351 Hotels in Hangzhou
Certificate of Excellence
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InterContinental Hangzhou
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326 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Shanghai, China
Reviewed 1 week ago via mobile

Hangzhou for two business days over Easter and booked myself into the ball. Yes, this hotel is shaped like a spherical ball. Looks awesome from the outside. Check in and out: check in was good and quick until a man walked up to me and asked me which company did I work for! Wait! I have not had that question...

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Helpful?
Thank eywchan
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for sharing your experience at InterContinental Hangzhou. Please accept our apologies for any disappointments that you had encountered during your stay.We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. Our aim is to provide our guests with memorable experiences. We do...

Reviewed 1 week ago

What can I say... excellent hotel. The best in Hangzhou, and one of the best in the world. It is iconic, shaped as a large golden sphere. The rooms are large and comfortable, the views extraordinary, the service excellent, the rates reasonable. Rooms were exceedingly quiet. In fairness, I found the elevator system a bit strange -- you must use...

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Helpful?
Thank Dirk B
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Dirk B, Thank you for taking time to share your review of our hotel. InterContinental Hangzhou is located in Qianjiang CBD. Its unique design and magnificent golden global architecture make the hotel to be one of the city’s outstanding landmarks. We apologized for the elevator transformation, to protect guests’ privacy and security, we set the separated elevator. T I...

SINGAPORE
Reviewed 2 weeks ago

Stayed in this hotel on 2 April - 3 April during my leg of the tour in Hangzhou...flying back to Singapore immediately the day after...emailed to the hotel but there is no response nor any replies to my email...a bit disappointing...the pool was crowded but the reception was good and helpful and responsive though...good work to the reception and the...

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Helpful?
Thank chong_dchong
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for sharing your experience at InterContinental Hangzhou. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I checked with our GRO concerning the email, but GRO didn't receive it until now. Could you please tell me the address you have sent....

Hong Kong, China
Reviewed 2 weeks ago

After staying at the InterContinental Ruijin, Indigo on the Bund, this is our last stop. Without doubt the exterior of the hotel truly stands out. Gold looking sphere building, which looks fabulous at night. Nothing special about the room, but we certainly had a good night sleep. Location wise, it was the most convenient compared to the other two, we...

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Helpful?
Thank hyktsang
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to share your review after your stay with us at InterContinental Hangzhou. I am pleased to hear everything exceeded all your expectations and we were able to make your stay a memorable one. I could not agree with you more that we are extremely lucky with the Golden Globe architecture,but also the location.Hotel is...

Singapore
Reviewed 2 weeks ago

Warm welcome by Lisa, Sweezy and reception. Excellent view of Qiantang river and good facility in room and fitness center. Work distance to river side for jogging or running. Located conveniently to the airport and major railway stations. Will come back again.

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Helpful?
Thank 716brucez
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to provide us with detailed feedback following your recent stay with us.Your kind comments about the staff and the service we provide is much appreciated. The staff will be absolutely thrilled to know their hard work is being recognized.Hotel is directly adjacent to a station of Metro Line 4 for convenient cross-city access. Its...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Got to this hotel late. First time stay here. The first impression is it looks like the sun which it suppose to. Get inside and it is huge. Like a space ship with all the room around. They offered my free upgrade and free breakfast. The stuff there is very friendly. I highly recommend to stay here. Surrounding should have...

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Helpful?
Thank Frank Y
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Frank Y Thank you for sharing your experience for your recent stay in InterContinental Hotel. It unique design and magnificent golden global architecture make itself as the landmark of Hangzhou. Guests can enjoy scenic views of the Qianjiang River from their rooms. The Music Fountain show & lighting show display at 18:30 and 19:30 every Tuesday, Friday and Saturday....

Maidstone, United Kingdom
Reviewed 2 weeks ago

As an ambassador card holder, I am a fan of the intercontinental chain. This hotel has plenty of positives, large clean rooms with impressive views, check in and out was pleasant and effective, and the local area is not as busy but has a great light show with the hotels adjoining and an outlet mall connected to the hotel. It...

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Helpful?
Thank Lee S
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Lee S, Thank you for taking time to share your comment with us. It is our honor for having such loyal fans like you. Your comments are very important for us to improve our service. I understand that you were disappointed in your breakfast western dishes, and I have shared your feedback with our culinary team in order to...

Singapore, Singapore
Reviewed 4 weeks ago

This hotel is set apart by the building. It's within a spherical exhibition centre, interesting from the outside, spellbding from the inside, as you look up through concentric rings of balconies. But of course you want it to be a good hotel too, and it is. I enjoyed the deep free-standing bath, the room was big, and the service good,...

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Thank CWrightMedia
Reviewed 23 March 2017 via mobile

This is an amazing building with awesome views and my room was excellent. A nice large room, extremely well equipped and decorated. And, a great view. The service was excellent. The breakfast was just a pass. Need more fresh fruit. And the pastries were awful

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Helpful?
Thank Richard L
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to provide us with detailed feedback following your recent stay with us. So glad you were able to experience our authentic InterContinental hospitality. InterContinental Hangzhou is located in Hangzhou Qianjiang CBD. Its unique design and fantastic golden global architecture make the hotel as one of the city’s newest landmarks. Hotel offers 384 guest rooms...

Issaquah, Washington
Reviewed 12 March 2017 via mobile

The InterContinental lives up to this hotel chain's reputation as an outstanding hotel. The building is uniquely beautiful and can't be missed in the Hangzhou skyline. The staff is well trained and most speak good English. The room itself was large, comfortable and very clean. The bed and bedding gave a very good sleep. The bathroom is very modern and...

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Helpful?
Thank Bradley G
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Bradley G, Thank you for taking the time to share your experience with us after your recent stay at InterContinental Hangzhou. Hotel’s unique design and magnificent golden global architecture make the hotel one of the city’s newest landmarks. Hotel offers 384 guest rooms and suites range from 65-420 square metres with well-equipped facilities. Your comments about the breakfast and...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 8,995 - ₹ 18,182 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#6 Spa Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#42 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“middle floors have spacious rooms”
716brucez, 11 Apr 2017 | Read review
“Suites are massive and have great views”
481lees, 9 Apr 2017 | Read review
“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
PFirst123, 3 Jan 2017 | Read review
“I would stay here for Business, not for a vacation spot.”
BobbyPtravels, 1 Jan 2017 | Read review
5 of 5