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Banyan Tree Hangzhou

Traveller (889)
Room & Suite (64)
Dining (17)
Overview
No.21 Zijinggang Road, Xihu District, Hangzhou 310030 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (639)
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132 results
Traveller rating
78
25
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LanguageEnglish
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25
16
6
7
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All reviews jet pool spa treatments living room previous guests stayed here for three nights restaurant staff huge bathroom local food villa wetlands china jacuzzi angsana privacy couch lake
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1 - 5 of 132 reviews
Reviewed 2 weeks ago via mobile

The villa is spacious with a comfortable balcony. Amenities are good and comprehensive. Very clean and tidy. Breakfast has a wide variety. Check in and out are fast. Staff are polite and helpful. Spa is very good and worth to try.More

Date of stay: November 2018
Thank piaHongKong
Response from Excursion29256832859, Guest Relations Manager at Banyan Tree HangzhouResponded 1 week ago

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment,spa, room and...More

Reviewed 8 July 2018 via mobile

It was a nice weekend in the middle of October 2017 and with my wife we decided to enjoy a three days two nights pampering ourselves. The choice could not be more right and it was a great stay. Only one note and, on this...More

Date of stay: October 2017
6  Thank dralmorales
Reviewed 28 May 2018 via mobile

The hotel is gorgeous. We had a bedroom, living room and a huge bathroom. The only problem is that it is a resort hotel and we did not have time to enjoy the amenities. We ate dinner in the restaurant and the food was fine...More

Date of stay: May 2018
1  Thank Mark H
Reviewed 5 April 2018

My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average. The positives: The guest services staff were lovely, and could not have been more helpful, even providing...More

Date of stay: April 2018
4  Thank La_tiburona
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 10 April 2018

Dear Guest, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold...More

Reviewed 4 January 2018 via mobile

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning. Front desk staff are excellent but restaurant staff needs improvement, learn to smile!More

Date of stay: January 2018
Thank Ong F
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 8 January 2018

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Family
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Family
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$ 309 - US$ 518 (Based on Average Rates for a Standard Room)
Also Known As
Banyan Tree Hangzhou Hotel Hangzhou
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Family
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$ 309 - US$ 518 (Based on Average Rates for a Standard Room)
Also Known As
Banyan Tree Hangzhou Hotel Hangzhou
Location
China > Zhejiang > Hangzhou
Photos
Traveller (889)
Room & Suite (64)
Dining (17)
Pool & Beach (3)
Business Centre & Event Rooms (1)
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Questions & Answers
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Room Tips
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."
509jetw
22 Nov 2017
Read review
"The Standard Suite is roomier than the upper tier rooms because of the layout."
YourWorldTraveller
22 Jul 2016
Read review
"Water side villa with view of the pagoda"
tabc102
27 Mar 2016
Read review
"Villa was spectacular and very private"
harlemfamily
6 Dec 2015
Read review
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