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Four Points by Sheraton Hangzhou, Binjiang

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Traveller (172)
Room & Suite (40)
Dining (8)
Overview
  • Excellent36%
  • Very good48%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“railway track”(3 reviews)
“nice suite”(3 reviews)
“business trip”(11 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Contact Info
Name/address in local language
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (462)
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121 results
Traveller rating
43
52
17
9
0
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LanguageEnglish
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43
52
17
9
0
Show reviews that mention
All reviewsrailway tracknice suitebusiness tripmc donaldgreat location for businessupgraded to a suitewest lakeconvenience storefollowing morningcontinental breakfastlobby barexcellent breakfastfitness centerdecent hotelchinese restauranttop floorhotel is located
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1 - 5 of 121 reviews
Reviewed 4 weeks ago via mobile

Stayed here for two nights on a business trip. Was upgraded to a suite as a SPG platinum member. The room is spacious and clean. Gym was alright. The Chinese restaurant on the second floor was a little disappointment. Food was overpriced but not very...More

Thank JJ_Travelholic
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Dear Guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth,...More

Reviewed 4 weeks ago

I was here recently and would recommend the hotel, which has a nice modern feel to it. Having arrived after a long wait at the airport, I was greeted warmly by the reception staff. The only point I'd highlight is that there was no one...More

Thank Tom V
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, your support and recognition is the biggest power of our progress. warmly look forward to your next visit!

Reviewed 22 January 2018

This hotel is a decent property with good sized rooms. Rooms are neat & clean with all basic amenities. Breakfast has wide spread & lots of veg options as well. There's a 24/7 convenience store, couple of restaurants including an Indian Restaurant & Mc Donald,...More

Thank sonalshomakash
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 6 February 2018

Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

Reviewed 10 November 2017 via mobile

Had to wait in line 20minutes to checkout on most recent stay! The carpet looks like it was used on street for long time. I was afraid and disgusted to step on it. Hotel feeling is very dusty/rusty... Staying here only cause it's faster track...More

Thank Adam S
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 6 February 2018

Dear Guest, I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future. Your Four...More

Reviewed 30 October 2017 via mobile

Fast check in. Friendly staff, room was top floor, great ocean view. Room was clean, well appointed. Slept great. Breakfast was included, huge selection. One of the best buffets I have experienced. I would stay here againMore

1  Thank justrewardf4
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 6 February 2018

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$ 100 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#178 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 100 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#178 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (172)
Room & Suite (40)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"higher floor, facing away from railway track"
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"BEG the staff to put you in a room far away from the elevator, might save noise and cigarette smoke smell."
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"High floor with street view will give you more sunlight"
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"any room makes you feel comfortable"
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