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HaiWaiHai Crown Hotel

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1 room 2 adults 0 children
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220 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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Reviewed 2 weeks ago via mobile

I've seen a big difference from the previous management when it was really a Crowne Plaza to today's management which is pretty poor to me. Location is not very good and most likely the only thing you can see from your window is an incredible nest of highway that makes you feel like you hare in Gotham city. Lobby bar...

Thank Enrico P
Reviewed 20 October 2016 via mobile

The hotel tries to be a top notch hotel. It really does. But somehow it doesn't quite make it The room was spacious, comfortable and full of all gadgets and goodies - but smelled slightly of mildew and the carpet was stained The dinner buffet was full of great looking choices - but although the food was decent it was...

Thank Tamar3
Redhill, United Kingdom
Reviewed 9 September 2016 via mobile

We arrived here and on entering room found it to smell very strongly of cigarettes. Every has a strong smell attached to it including the phone when I tried to get thru to the front desk for a different room. 40 minutes and two phone calls later we moved rooms. If that wasn't enough tried to order a cocktail listed...

Thank CPP500
Shanghai Region, China
Reviewed 3 May 2016

This is the second time I stayed in this hotel, but the hotel had changed the name, now its called "HAIWAIHAI Crowne hotel" not a IHG hotel anymore. But it is still very good. The room is very big and the bed is very soft, the breakfast is prefect and especially the pancake.

Thank tim7482016
Guadalajara, Mexico
Reviewed 25 March 2016

after my terrible experience in my prior shanghai, rayfont hotel, seems that paradise exist, arriving the bell boys went to open my door to the taxi, took care immediately of my luggage, in hotel reception people speaking English, despite we arrive three guest at same time all three were taking care with prompt ens and courtesy, room as it should...

Thank pedro1950
Dubai, United Arab Emirates
Reviewed 22 March 2016

this fascinating place to stay when you are in this lovely city. ladies at reception extremely helpful and always smiling Rooms are very clean and spacious! Walking distance from interesting places with lots of cafes and restaurants!

Thank Nodirbek I
Telford, United Kingdom
Reviewed 9 November 2015

Booked 2 club floor rooms as after working they are normally excellent (in all other Crowne Plaza hotels) for sitting down and continuing to work with laptop, discussing the day etc etc with a beer or glass of wine. Waste of time. Club lounge closes at 7pm !!! So, just after you've managed to get back after a days work...

Thank Mark R
Reviewed 16 October 2015 via mobile

Ordered fish and chips for room service, all four pieces of fish are uncooked, so I changed to pizza, and The pizza is nothing like a pizza, huge(thick) slices of uncooked tomatoes with cheese. Waited for an hour for a bottle opener, and the reception even suggested to smoke in a non-smoking room, no wonder they got smelly elevator. It's...

Thank jenniferlG5977CU
Tehran, Iran
Reviewed 22 September 2015

first ,our room was so hot and even speaking with reception desk did not help. second,poor breakfast,not lots of option third ,bad location, far from every where forth, wifi didn't work in our room I wont recommend this hotel at all

2Thank Behnam V
Hong Kong, China
Reviewed 9 April 2015

We are 3 families with kids booking 3 rooms for 2-3 nights. We stay at 19th floor and the rooms there are spacious. Baby bed is free to add to the room. The bathroom is also quite big. The bed is comfortable. The facilities are quite good, such as swimming pool and gym. The restaurants are also good but have...

Thank Max_hkxx2001

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Hangzhou Grand Canal is an upscale international brand business hotel conveniently located close to CBD and downtown Hangzhou. The hotel takes its name from the nearby Beijing-Hangzhou Grand Canal, the longest canal in the world, flowing from the capital city some 1,794 km (1,115 miles) south to Hangzhou. Crowne Plaza Hangzhou Grand Canal is less than10 minutes drive from Wulin Square, 15 minutes from the charming scenery of the Westlake and some 45 minutes from Xiaoshan International Airport. Through overhead highway linking hotel to Westlake, city center and Hi-Tech development area, hotel offers convenient access to Xiasha Economic Industrial Zone, Shanghai, Ningbo, and Nanjing through Desheng express highway as well. Crowne Plaza Hangzhou Grand Canal rooms are designed in contemporary style with a corporate traveler or meeting organizer in mind. From our superior room to Crowne Plaza Club Rooms and Suites, each selection is sure to meet your accommodation needs. Three restaurants, bar and lobby lounge, as well as the hotel s seven meeting rooms, business centre, Club Lounge, swimming pool and gym truly make Crowne Plaza Hangzhou Grand Canal The Place To Meet. ... more   less 

Additional Information about HaiWaiHai Crown Hotel

Address: No.333 Shangtang Road, Hangzhou 310014, China (Formerly Crowne Plaza Grand Canal)
Region: China > Zhejiang > Hangzhou
Price Range: ₹ 5,630 - ₹ 15,713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — HaiWaiHai Crown Hotel 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Crowne Plaza Grand Canal Hotel Hangzhou
Crowne Plaza Hangzhou
Hotel Style:
#23 Business Hotel in Hangzhou
#61 Luxury Hotel in Hangzhou
#68 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from HaiWaiHai Crown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not waste money on Club floor unless you stay in the hotel from 7am - 7pm.”
 of 5 bubbles L3585KTmarkr, 9 Nov 2015 | Read review
“Better choose a room larger than 20 sqm”
 of 5 bubbles Max_hkxx2001, 9 Apr 2015 | Read review
“High up rooms are good”
 of 5 bubbles Spoggo, 5 Apr 2015 | Read review
“Go for the club lounge . . Worth the extra price”
 of 5 bubbles arnab1978, 16 Apr 2014 | Read review
“I do not hear any disturbing noise form expressway on 17th floor”
 of 5 bubbles JK4Yang, 22 Nov 2013 | Read review
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