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Oakwood Residence Hangzhou

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Traveller (151)
Room & Suite (66)
Dining (7)
Overview
  • Excellent57%
  • Very good36%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“washing machine”(17 reviews)
“full kitchen”(9 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (253)
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Traveller rating
92
56
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LanguageEnglish
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92
56
9
3
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All reviewswashing machinefull kitchenstayed for weeksspacious apartmentwest lakehang zhoudinner buffetconvenient storestayed longersame buildingwestern restaurantnice roomnice stayfitness centerchinese hotelsstarbuckstaxi
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1 - 5 of 164 reviews
Reviewed 1 week ago via mobile

There is Wi-Fi provided in room but the speed is suck. Even more, you cannot visit most overseas websites or apps which I can do in MacDonald, Starbucks and local communications service providers! Don’t stay here if you are for business!More

Thank Terry L
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 1 week ago

Dear Terry, Thank you for taking the time to post your review here. I would like to sincerely apologies for the difficulties you have to access certain websites from your apartments. You may understand that China internet is highly regulated which can make the access...More

A TripAdvisor Member
11
Reviewed 24 June 2018 via mobile

Travel with family, simply don’t understand where did all those good review came from!?! This place is the worst I ever stayed! Horrible is not even enough to describe! The place is very very dirty!! Moldy carpet! Towel! And dirt every where! Black stains are...More

1  Thank A TripAdvisor Member
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 11 July 2018

Hi, Thank you for taking the time to provide us with your review. I am truly sorry to hear about your unpleasant experience during your last stay with us. I appreciate you give us an opportunity to address your concerns. I would like to assure...More

Reviewed 19 April 2018

As a family of 5 traveling to China, finding accommodations large enough for us was a difficult task. I was happy to come across Oakwood Residence and to see it had mostly positive reviews. We had a 3-bedroom Executive apartment. Check-in service was friendly and...More

Thank Robin A
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 20 April 2018

Dear Robin, Thank you for taking the time to provide us with your feedback. I am glad to hear that you had a comfortable stay with us. I have noted the aging bed board in your room, we are gradually changing some of such aging...More

Reviewed 29 January 2018

We stayed at this beautiful property for 3 nights with our little puppy. Already at the arrival the hotel staff was very friendly and we received a heartwarming welcome. We had a lot of luggage, but the concierge took care of it and we needn't...More

1  Thank Elyes_Ben_B
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 31 January 2018

Thank you for taking the time to provide us with your review. We are glad to hear that you enjoyed your stay, receiving such feedback motivates us to continually improve our service delivery. From all of us at Oakwood Residence Hangzhou, we look forward to...More

Reviewed 22 December 2017

The residence is quite decent, and they offer you a gift pack if you plan to stay for a long time. It is quite close (walking distance of 15 min) to Walmart, and it has many eateries down. It is close to the west lake...More

3  Thank Dhara S
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you for taking the time to provide us with your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$ 100 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
#167 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 100 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
#167 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (151)
Room & Suite (66)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Michael J
5 August 2017|
AnswerShow all 2 answers
Response from Peter Z | Property representative |
The best way to get from Hangzhou Xiaoshan International Airport is by taxi which takes about 40 minutes depending on traffic and will cost approximately Rmb150 per way. The Chinese name and address for Oakwood Residence... More
0
Votes
Peter W
4 September 2016|
Answer
Response from Peter Z | Property representative |
Hangzhou East (dong) Station is the best station to alight from when coming into Hangzhou on the high speed trains.
0
Votes
GMB777
19 May 2015|
Answer
Response from Peter Z | Property representative |
Thank you for contacting Oakwood Residence Hangzhou. Taxis during peak hours can be delayed, however, thru our Concierge we can pre book taxis for you. Being a Serviced Apartment we do not have suites in the hotel sense, we... More
0
Votes
Room Tips
"Can choose a deluxe studio room, they are big enough"
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"try to select the newer North Tower and highest floor."
Read review
"Value for Money"
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"Select a 2 bedroom apartment for your family"
Read review
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