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Shangri-La Hotel,Xian

Agoda.comUS$ 114*
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#3 of 2,560 Hotels in Xi'an
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 244*
US$ 114*
Great Deal
US$ 116*
US$ 116*
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Shangri-La Hotel,Xian
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1,427 Reviews from our TripAdvisor Community

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Showing 612: English reviews
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Pittsburgh, Pennsylvania
Reviewed 5 days ago NEW

This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. The room was spacious and comfortable with cable...

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Helpful?
Thank David J
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear David J, What an excellent review! Thank you for taking the time to share your unusual experience at our hotel. We are delighted to read about that our service having impressed you. The friendly staffs are the most important treasure for the hotel. I will personally share your compliments with my Team and especially to our tour guide Penny....

London, United Kingdom
Reviewed 6 days ago NEW

Great Shangri-La to stay at in Xian. More remote than anticipated for a tourist, there are some shops and a Metro station nearby but it is a good 20 minutes by taxi (good value) into the ‘old town’ area. This is a busy business hotel and convention venue. All staff were very helpful and friendly, superb room with great floor...

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Helpful?
Thank GastrodontUK
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear GastrodontUK, Thank you for choosing to stay with us and taking your time to review us. I am glad to hear you have enjoyed your stay at Shangri-la Hotel, Xi’an. To delight our guests every time by creating engaging experiences from hearts is our service philosophy. The team is always at your disposal and we look forward to welcoming...

Reviewed 1 week ago

Today is the first day I stayed in this beautiful hotel. the friendly and helpful staff really impressed me. When we arrived at Lobby. a girl from GRO escorted us to the VIP lounge which is on the 19th Floor to do private Chin-in. the girl on 19th floor welcomed us with drinks and very warm smile. Yes. everything is...

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Helpful?
Thank SCHMITEER J M
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear SCHMITEER J M, What a lovely review! Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to read about that our service, especially the service from Emma having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional products and I am sincerely pleased that we achieved this...

Melbourne, Australia
Reviewed 1 week ago

Lovely rooms with super large comfortable beds. A really well equiped pool, sauna and jacuzzi although it is the first time I have been required to wear a bathing hat provided by the hotel in order to swim. The highlight was the international buffet in the evening. One of the best buffets I have been to. The breakfast buffet was...

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Helpful?
Thank Judy06
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Judy06, Thank you for choosing the Shangri-la Hotel Xian for your recent stay in the ancient city. I am glad to hear that you enjoyed your stay with us. Thank you for your praise about the hotel. I will share this with my team which will be very encouraged by your words Meanwhile, I am sorry for the swimming...

Dessel, Belgium
Reviewed 2 weeks ago via mobile

Very good hotel, staff is very friendly and always ready to help you. Super breakfast. 3 good restaurants for lunch/dinner. Big indoor swimming pool, sauna, steambad, hot tub. Good equiped gym. I'm staying here already more than 30 days.

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Helpful?
Thank steelydan68
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear steelydan68, You kept it short and sweet. Thank you for the generous review! I am glad to hear you have enjoyed every aspect of your stay with us, from the hotel facilities, our services and friendly staff. I will be sure to share this with her which will be very proud to hear. Thank you once again for choosing...

Alaska
Reviewed 2 weeks ago

From the minute we walked in the door and were personally escorted to our room by a hostess, we knew this was going to be a unique experience. The service in this hotel was phenomenal. The room, while not large, was very well appointed. The grounds were wonderful gardens, adjacent to the hotel and the outdoor bar. Because we were...

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Helpful?
Thank AKCharlotte
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear AKCharlotte, First and foremost, thank you for your patronage to the Shangri-La Hotel Xian and for taking your valuable time to share your excellent stay experience with us. Thank you for your praise about the hotel, the service, the room, the restaurant and the most important treasure the friendly staff. I will be sure to share this with them...

Virginia
Reviewed 2 weeks ago

The Shangri-La is part of a chain in China, and they are all excellent hotels. We had a king bed, and a good shower with easy to understand controls. They have a huge lobby area with three restaurants: international, Chinese, and Thai. The Thai restaurant had great food but a confused wait staff whose English skills were suspect. The air...

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Helpful?
Thank RebelVirginia
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear RebelVirginia, Thank you for choosing the Shangri-la Hotel Xian for your recent stay in the ancient city. I do appreciate your praise about the hotel facilities and will personally share with the Team . At the Shangri-La Hotel Xi'an, we are all looking forward to welcoming you back with us should your travels take you back here. Yours sincerely,...

Waterville Valley, New Hampshire
Reviewed 2 weeks ago via mobile

We are on a group tour so this was the hotel given to us. It is very special. Great location. Perfect staff who spoke English perfectly. As American tourist used to high end American hotels we could ask for nothing better.

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Helpful?
Thank mdkgp
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear mdkgp, Thank you for your lovely comments about your recent stay with Shangri-La Hotel, Xi’an. I'm glad to hear that you were pleased with your overall experience. I will share this with our staff and trust this is their best motivation. We look forward to your next stay with us. Have a pleasant day! Yours sincerely, Markus Christ General...

Eindhoven, The Netherlands
Reviewed 2 weeks ago via mobile

Business trip in Xi'an and chose to stay in this hotel. Very good facilities, clean swimming pool, sauna, and gym, all clean and convenient. Large variety of choice during breakfast included. The staffs are very helpful and to the detail. Definitely recommending to stay.

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Helpful?
Thank xiaohou86
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear xiaohou86, Warm greetings from Shangri-La, Xi’an! It is delightful to hear that we have made a positive impression during your stay with us. I do appreciate your praise of the hotel facilities as well as the staff. I will personally share your compliments with my Team. We are all looking forward to welcoming you back should your travels brings...

Xi'an, China
Reviewed 2 weeks ago

The hotel itself it's a luxury hotel. But that's not what I am amazed most. I was staying in this hotel for four days with other guest from Australia during May5-8. After we leave the hotel, three days later, I found that my favorite pot was probably lost in the lady's room of the hotel. Then I called the hotel,...

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Helpful?
Thank Anna W
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Anna W, We are thrilled to read that Queenie impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional customer service. I am sincerely pleased that we achieved this goal during your stay with us. My team and I at Shangri-La Hotel, Xi’an look forward to welcome you back again! Yours sincerely, Markus Christ General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 7,240 - ₹ 11,765 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Shangri-La Hotels and Resorts, Priceline, Agoda, Hotels.com, Hotwire, Orbitz, Expedia, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel,Xian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#40 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
7 questions
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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the garden.”
AKCharlotte, 14 May 2017 | Read review
“just ask the front desk ,the girls there are really professional.”
xieweirebecca, 27 Apr 2017 | Read review
“anywhere on the 11th or 12th floor”
robertmT8999SW, 10 Apr 2017 | Read review
“Upgrade to the the Club level. The Lounge provides an excellent spot to relax in the evenings.”
davidhL9267ZE, 30 Mar 2017 | Read review
“City View Rooms pack a good view in the evenings.”
ashrags2017, 7 Mar 2017 | Read review
5 of 5
Agoda.com
US$ 114* /night
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TravelocityUS$ 116
Booking.comUS$ 116
AMOMAUS$ 244
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Prices are for 1 room, 2 adults
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