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Hotel Ibis Xi'an

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764 Reviews from our TripAdvisor Community

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Showing 317: English reviews
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California
Reviewed 4 days ago NEW

The stay was decent. The room was clean; wifi, shower, and breakfast were all pretty good. The staff wouldn't really look into the directions of people walking in to greet guests, but when you walk up to them, they were polite and helpful. The location is good if you don't mind taking the bus. There are plenty of bus lines...

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Helpful?
Thank Pascal H
Kuala Lumpur, Malaysia
Reviewed 1 December 2016

The room is not so bad but the service is terrible. We have booked a room under 2 booking, and have high lighted this to the front office staff. However still they didn't capture the 2nd booking to their system. And they have locked our room, not allow us to enter and at the same time ask we to show...

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Thank inggried
Reviewed 22 November 2016 via mobile

Firstly the room rates are really cheap. Don't have great expectations of the room or facility's and you won't be disappointed. I had a standard single room. The room was clean and basic amenities were given for free. The check-in went ok. There staff spoke a little bit English so no Google translate needed. Be prepared to pay in cash...

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2Thank Jordy T
Reviewed 22 November 2016 via mobile

The room itself was perfectly fine with amenities on hand yet on checkin though we paid an overly high bond of $500 yuan when we checked out we paid the room cost and was not refunded the bond, they said it would be return in 5 days yet it has now been almost three weeks! No contact has be given...

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Thank pebblesp2015
Kuala Lumpur, Malaysia
Reviewed 9 November 2016 via mobile

Not satisfied with Ibis Xian when compared to Ibis Chengdu which is much efficient and clean. Breakfast is horrible with 28 yuan, Ibis Chengdu is only 15 and served pretty good food. Toothbrush is not even replaced after 3 days. Location wise is ok for tourist with bus stop just in front and near the old wall and a park...

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Thank sunnylooi55
toronto
Reviewed 7 October 2016 via mobile

Stayed there 2 nights. Overall good experience. Pros: located near one of the gates to the city walls. Not far by cab or bus to the train station, airport shuttle, muslim quarter & drum/bell towers. Decent size room with small but ok shower. They allow me to check in a bit earlier. Cons: staff doesn't speak English or very little...

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Helpful?
Thank crazystorm
Puerto Rico
Reviewed 7 October 2016

My preferred way to write a review is to go with the positives and negative points and tips, because it makes easier for fellow travelers to get a glimpse of my hotel experience. Therefore, here is my review: b. Positive: i. Location (The hotel was very close to the Walled City) ii. Wi-Fi (The connection was good iii.Customer service; their...

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Thank Joelo-A
East Grinstead, United Kingdom
Reviewed 5 October 2016 via mobile

Would recommend the Ibis Hotel in Xi'an as it is pretty central and offers a good standard throughout all rooms. Only issues that we had were that the AC in our rooms wasn't great and so it was pretty hot at night! The breakfast was okay but would recommend going down as early as possible - we went down towards...

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Thank Ciara0204
Reviewed 4 October 2016 via mobile

Booked an Ibis as it was an international brand. Wrong. Air con didn't work when the temperature outside is 30 degrees, woke up in sweat. Staff say that the temperature of the air con is determined by the outside temperature - right. Avoid this hotel, you can get better elsewhere. Not to mention the dodgy "prevent STD/AIDS by using condom"...

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Thank Alison T
Canberra, Australia
Reviewed 20 September 2016

Very nice location, there was bus stop just in front of the hotel. Small, but tidy and clean room, house-keeping was good. Bathroom was very clean. Comfortable bed. Big hotel lobby. The only issue was air conditioning, okay for a night's sleep, but definitely not enough for a quick cooling. Also would like to have a refrigerator.

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Helpful?
Thank abdfahim

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
One of our top picks in Xi'an. Ibis Xi'an Heping has air-conditioned rooms with free wired internet, 4.8 km from Xi'an Station. The hotel features a concierge, a restaurant and a business center. ... more   less 

Additional Information about Hotel Ibis Xi'an

Address: No.59 Heping Road, Beilin District, Xi'an 710001, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 1,311 - ₹ 1,967 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ibis Xi'an 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Ibis Xi An
Ibis Hotel Xian
Hotel Ibis Xi'An China/Shaanxi
Hotel Style:
#3 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ibis Xi'an staff and other travellers.
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Questions? Get answers from Hotel Ibis Xi'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floors may be good and quiet”
 of 5 bubbles Joelo-A, 6 Oct 2016 | Read review
“The rooms on the higher floor seems slightly (very slightly) bigger”
 of 5 bubbles TravellingAngi, 8 Sep 2016 | Read review
“Not sure but looks all rooms are good enough.”
 of 5 bubbles bingy2014, 20 Jul 2016 | Read review
“All rooms are good”
 of 5 bubbles Stolid, 20 Nov 2015 | Read review
“It is a 6 storey hotel with not much view and has central A/C. If you close the windows, it is very quiet.”
 of 5 bubbles hwchew18, 22 Oct 2015 | Read review
5 of 5