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Sofitel Xian on Renmin Square

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#7 of 2,461 Hotels in Xi'an
Certificate of Excellence
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Sofitel Xian on Renmin Square
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2,189 Reviews from our TripAdvisor Community

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Showing 1,405: English reviews
Perth
Reviewed 1 week ago

My husband and I recently stayed in Xian to see the Terracotta Warriors. We treated ourselves to 4 nights at the Sofitel. It is centrally located and close to shopping, banks and main streets. We had a four hour delay on our flight from Guangzhou so didn't arrive until 1.30am in the morning. The staff were amazing. We received a...

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Helpful?
1Thank 650simoned
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear 650simoned, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Alex, our head chef, and the whole team are very much motivated by your recognition, especially to our service. Thank you very much. We look forward to welcoming you again in the future. Yours sincerely, Rudy Rodas...

Lighthouse Point, Florida
Reviewed 1 week ago

The Sofitel is a luxury hotel with much to offer. It is one of 4 Sofitel branded hotels of various ratings located in a secure gated complex all set around a central park. A guest of any of the hotels may use the amenities and restaurants at the other properties. The rooms are large and well appointed with separate show...

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Helpful?
Thank PARROT57
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear PARROT57, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Regarding your comments on the bathtub and the breakfast service, please accept my sincere apology and please be rest assured that immediate actions will be taken. Your recognition to other aspects of the stay motivates us greatly to do...

Reviewed 1 week ago via mobile

Overall an enjoyable experience. The hotel's decor is elegant but feels a bit dated. Staff is generally friendly and helpful except they neglected to forward the message and train tickets delivered to the hotel by our tour company and caused us a mild panic--they were apologetic and things worked out at the end.

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Helpful?
Thank Irise Tam B
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Irise Tam B, Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Please accept my sincerest apology for the incident, and thank you for bringing it to my attention for our continuous improvement. At Sofitel, our efforts in striving for extraordinary guest experience never stop, and we look forward to...

San Francisco, California
Reviewed 1 week ago via mobile

Room is spacious. Service is excellent. Location is convenient - turn left and walk 5 mins, there is a big shopping/restaurant area. Staff are friendly and speak English well. Xian traffics is terrible. Because this hotel is inside city wall, hard to call a taxi during rush hours. Be warned.

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Helpful?
Thank Sandra Z L
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Sandra Z L, Bonjour. Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I'm very glad to hear that you've enjoyed your recent stay with us. Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. We look forward to welcoming you...

Shanghai, China
Reviewed 1 week ago

I stayed at this hotel during my visit to see the Terra Cotta Soliders. The rooms are modern, clean, and well-stocked. The breakfast is first-rate, as is the service. We really enjoyed the Italian restaurant in the hotel complex-- the pizza was great and the Art Deco-style building was very charming.

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Helpful?
Thank ItGoesOn
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear ItGoesOn, Bonjour. Thank you for choosing Sofitel Xian on Renmin Square during your recent trip and taking the time to share your experience with us. What a pleasure and encouragement to read your feedback! We are very much motivated by your recognition, especially to our products and service. Thank you. We look forward to welcoming you again in the...

Maryville, Tn
Reviewed 2 weeks ago via mobile

Hotel had Great service and one of the staff was more than helpful when I had questions. I believe her name was Yolanda. The rooms was very clean and nice. I would stay again if visiting Xian. Great experience.

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Helpful?
Thank Splash0829
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Splash0829, Bonjour. Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. What an encouragement to read your comments! I have shared your recognition and motivation with Yolanda and the whole team, and we are all very encouraged and truly grateful for it. We look forward to welcoming you...

Sydney, Australia
Reviewed 2 weeks ago

We stayed for 2 nights at this lovely hotel. We were initially offered a room on the 5th floor that didn't offer a very good view. We asked for another room and the hotel were more than happy to oblige. We were given a room on the 6th floor, which is the smoking floor, but I never once smelt any...

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Helpful?
Thank jennyginger
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear jennyginger, Bonjour. Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you find your recent stay enjoyable. My team and I are greatly motivated by your recognition and truly grateful for it. We look forward to welcoming you...

Maryborough, Australia
Reviewed 3 weeks ago

We stayed at the Grand Mercure Hotel but ate a the beautiful Sofitel Hotel which was just across the way. We enjoyed both the beautiful smorgasbord and La Carte. The service was tops and the La Carte comes recommended. A young lady by the name of Cathlin in the restaurant gave top service with a beautiful smile. I will long...

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Helpful?
Thank 247traveller-1
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear 247traveller-1, Bonjour! Thank you for choosing Renmin Square hotels Xian during your recent visit to the city and taking the time to share your experience with us. Your feedback has been shared with Cathlin and the rest of the team, and we are all greatly motivated by your recognition and encouragement, thank you. We look forward to welcoming you...

Melbourne, Australia
Reviewed 3 weeks ago

Short walk to shops and you can walk to places such as the muslim quarter, drum and bell tower. Room was luxurious and had a beautiful view of the local area. Sofitel organised us a private tour of the terra cotta warriors on short notice. Swimming pool was lovely but do not forget to take a swimming cap.

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Thank KazzR64
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear KazzR64, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are glad to know that you've enjoyed your recent stay with us. Your feedback encourages us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours...

Singapore, Singapore
Reviewed 3 weeks ago

I stayed in the hotel for three days and I was really impressed with the quality of the concierge service. They took the effort to call my hotel in Luoyang to figure out how to get to Shaolin temple from the hotel and ask for how long it would have taken and if an afternoon would be enough for the...

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Helpful?
Thank Daniel T
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Daniel T, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Please accept my sincerest apology for the incident on Nespresso capsules. Please be rest assured that we'll take immediate rectification actions, we will also enhance our efforts in the language training. Aside from that, your recognition,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 

Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 6,331 - ₹ 8,562 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#34 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Xian on Renmin Square staff and other travellers.
4 questions
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Chicago, Illinois
3 months ago
Chapel Hill, North Carolina

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Questions? Get answers from Sofitel Xian on Renmin Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a view, you need to be above the 3rd floor.”
 of 5 bubbles PARROT57, 29 Nov 2016 | Read review
“Ask for a room that faces towards the Soffitel Legends hotel as it is a nice view and quiet.”
 of 5 bubbles jennyginger, 25 Nov 2016 | Read review
“Room on eighth floor provided a great view”
 of 5 bubbles KazzR64, 17 Nov 2016 | Read review
“Higher floors obviously hav the best views, smoking rooms were available.”
 of 5 bubbles MartinBaxter58, 9 Nov 2016 | Read review
“Request non-smoking.”
 of 5 bubbles imantsa2016, 4 Nov 2016 | Read review
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