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Sofitel Xian on Renmin Square

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#7 of 2,521 Hotels in Xi'an
Certificate of Excellence
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Sofitel Xian on Renmin Square
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2,210 Reviews from our TripAdvisor Community

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Showing 1,420: English reviews
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

We stayed here for one evening while visiting the Terra-cotta warriors. The front desk staff was very nice at check in. Our room was nice, king bed with separate bath and shower. My boyfriend recommended I check out the spa and get a service. We had to go check it out because there was. O menu in the room. We...

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Helpful?
Thank cubs628
Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 26 December 2016

I regret that I had only one night at the Sofitel. Their recognition of Accor Platinum status is excellent, with a number of levels of hotel management making contact with me during my stay. I was taken to the Executive Club for check-in. Usually I don't like this procedure, as it tends to be inconvenient, but this went smoothly. The...

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Helpful?
1Thank Michael076
About Hotel's Favourite Review
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Michael076, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. At the same time, thank you for your loyalty to Le Club AccorHotels. I'm sorry to know that the temperature didn't meet your preference and I apologize for the inconvenience caused. Your comment is very important to...

Vancouver, Canada
Reviewed 2 weeks ago via mobile

The room (even the suite) was not acceptable for the price I had to pay compared to other hotels in China and worldwide. Very dark and old rooms which do not appear clean due to the age of the hotel. Nevertheless I got rebooked to Sofitel Legend which is another Sofitel hotel next by. I can recommend it and here...

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Helpful?
Thank Ron A
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Ron A, Thank you for sharing your experience with us. We are sorry to know that the room doesn't meet your expectation. We have various types of room/suite/apartment, and we have, and will continue to put a lot of efforts in the routine maintenance. What you commented is quite exceptional, and I would appreciate very much if I could...

Clacton-on-Sea, United Kingdom
Reviewed 2 weeks ago

One of five hotels in a gated complex. Very grand, and designed in an older style, but with all modern facilities. The hot water was a bit hit and miss in the bathroom though. One shower could be steamy hot and the next just lukewarm.

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Helpful?
Thank susandalling
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear susandalling, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that the hot water system doesn't meet your expectation. Your comment is very important to us, and I've shared that with our Director of Engineering for our attention and appropriate actions. We look forward...

Reviewed 4 weeks ago

Huge rooms, we had connecting rooms for a family which was perfect. Low lighting was frustrating at times, but the beds were super comfy and it felt very luxurious all round. Loved the rooms. The pool and gym also very good and the staff spoke excellent English and could help with anything. Location very good, superb restaurants just over the...

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Helpful?
Thank Sam B
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Sam B, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are glad to know that you find your recent stay enjoyable. Your recognition, especially to our ambassadors, gives us great motivation, thank you. Your comment on the lighting in the room is noted, and I...

Salt Lake City, Utah
Reviewed 4 weeks ago

We only stayed one night, but I wish we had more time here! We got a very nice suite and were extremely comfortable! There was a nice sitting area with overstuffed chairs and a sofa. I will return one day! Beautifully decorated and very comfy beds!

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Helpful?
Thank WaimeaLuv2Travel
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear WaimeaLuv2Travel, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to read your comments! We are glad that we've delivered an enjoyable experience during your recent stay, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General...

Asia
Reviewed 4 weeks ago via mobile

Stayed last November 2016, Had the most wonderful stay at Sofitel Xi'an, been to a lot of Sofitels in other country and other hotel brands in China, nothing beats Sofitel Xi'an. I think this is the highlight of my stay. Sofitel Xi'an. I would definitely come back to Xi'an for a vacation just to stay in this hotel. Wonderful staff...

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Thank EyeCandy C
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear EyeCandy C, Bonjour from Sofitel Xian on Renmin Square. Thank you for staying with us and taking the time to share your staying experience. Your glowing recognition, especially to our ambassadors, gives us a lot of encouragement and motivation. Thank you! We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Melbourne, Australia
Reviewed 10 January 2017

The hotel is located at the heart of the city and very convenient to everything. At reception, May was really helpful. The breakfast was really nice. Really enjoy our stay and definitely would like to come back again.

Review collected in partnership with Accorhotels.com
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Thank Oscar T
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Oscar T, Bonjour! Thank you for staying with Sofitel Xian on Renmin Square and taking the time to share your experience with us. I've shared your comments with May and the whole team. Thank you for your recognition and great motivation. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Tuakau, New Zealand
Reviewed 8 January 2017

*We stayed here for two nights and one of those was Christmas on the 12th floor. *The staff here are fantastic, so willing to help and communicate in English well. *We missed our tour bus to Terracotta Warriors, but the staff quickly organised a taxi for us for the day to take us to Terracotta Warriors, Hot springs and the...

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1Thank wopwopz_girl
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear wopwopz_girl, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to read your comments. We are truly grateful for your recognition, with gives us a lot of motivation. We look forward to welcoming you again in the near future. Yours...

Shanghai, China
Reviewed 5 January 2017

It is a walking distance to Drum and Bell Tower, about 15 minutes walk. The building is in a closed area where other Accord hotel are also, Sofitel Legend, Grand Mercure an Mercure. We spend Christmas weekend there and the hotel was beautifully decorated. We got a good offer to upgrade and took the Junior Suite. Very spacious and well...

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Helpful?
Thank Pablo_Ir
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Pablo_Ir, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Glad to know that you find your recent stay enjoyable. Your recognition, especially to our ambassadors, gives us a lot of motivation, and we are very grateful to it. Thank you for sharing your opinion on the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 

Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 5,708 - ₹ 7,725 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Ctrip TA, ACCOR and Jetsetter so you can book your Sofitel Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#31 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Xian on Renmin Square staff and other travellers.
4 questions
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Chicago, Illinois
5 months ago
Chapel Hill, North Carolina

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Questions? Get answers from Sofitel Xian on Renmin Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“connecting rooms for families great, all rooms very quiet”
 of 5 bubbles sambF6356SA, 21 Jan 2017 | Read review
“Clue floor rooms”
 of 5 bubbles travellerJervisBay, 31 Dec 2016 | Read review
“If you want a view, you need to be above the 3rd floor.”
 of 5 bubbles PARROT57, 29 Nov 2016 | Read review
“Ask for a room that faces towards the Soffitel Legends hotel as it is a nice view and quiet.”
 of 5 bubbles jennyginger, 25 Nov 2016 | Read review
“Room on eighth floor provided a great view”
 of 5 bubbles KazzR64, 17 Nov 2016 | Read review
5 of 5