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Grand Mercure Xian on Renmin Square

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#10 of 2,503 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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847 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Xian on Renmin Square
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Showing 588: English reviews
Budapest, Hungary
Reviewed 28 November 2016

Something happened with our booking (2 rooms - traveled with my colleague). They were very nice and immediately offered us a suite. The room was nice, breakfast was okay. I would recommend for business travelers and families as well. - Main attractions are nearby. Sauna and spa facility is available at the neighboring sofitel (if i remember correct) - 30...

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Helpful?
Thank sealmur
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear sealmur, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you find your recent stay enjoyable, and we are greatly motivated by your comments. Thank you. Regarding the incident on your booking, would it be possible for...

Victoria, Canada
Reviewed 22 November 2016

The hotel driver met me at the airport for a reasonable price (around $100). Check-in was a breeze. My room was clean and updated. The staff was exceptional. I had a lot of questions and needed clear instructions to find the buss going to Bingmayong (site of the Terracotta Army). Even though I don't speak Mandarin, everyone at the hotel...

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Helpful?
Thank barefoothare
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear barefoothare, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to know that you've enjoyed your recent stay with us! Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in...

Island of Malta, Malta
Reviewed 21 November 2016 via mobile

I booked this hotel with great trepedation. I did not know what to expect. I was glad that I had picked this hotel because from the moment that I arrived till the minute I left I was looked after very very well.Clean, Good room, great service, beautiful breakfast, cannot complain for one bit.

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Helpful?
Thank Emanuel D
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Emanuel D, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very glad and encouraged to know that you've enjoyed your recent stay with us. My team and I are greatly motivated by your comments, and truly grateful for it. We look forward to...

Kansas City, Missouri
Reviewed 17 November 2016

Excellent and helpful English-speaking staff. Very clean room, spacious bathroom and shower, absolutely delightful bedding. On-site food is a bit pricey, but out the main entrance and to the left 1 ½ blocks is a Starbucks. On the opposite corner of Starbucks is a KFC and a large Chinese food court. There is also a full block of point-and-cook seafood...

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Helpful?
1Thank Jim A
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Jim A, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to write us such a detailed review. Thank you for your suggestion. There are four Accor hotels in Renmin Square, and the names, address and map are available on the website. I apologize for any inconvenience should there is any, we treat...

Maryborough, Australia
Reviewed 16 November 2016

We stayed at the Grand Mercure Hotel for 4 nights. It is a top hotel with beautiful friendly staff. The breakfast was top class. The decor in the room was beautiful and very large. We couldn't fault anything except the laundry was a tad expensive but it is on the form in both Chinese and English so no surprises. The...

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Helpful?
Thank 247traveller-1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear 247traveller-1, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay, and thank you for your recognition and motivation. We look forward to welcoming you again in the near future. Yours sincerely,...

Reviewed 12 November 2016

Had a nice stay here but it was marred by the laundry bill we received on checkout. The cost of washing a couple shirts, shorts and underwear was more than the cost of the clothes, so be warned. The prices on the laundry list do not have the Yuan symbol but rather have a Chinese character. Nice safe location and...

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Helpful?
Thank shelly m
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear shelly m, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Although our laundry prices are very competitive among competitor hotels in Xi'an, I respect your comments in this aspect. There shouldn't be a Chinese character in the laundry list and I'm wondering if the list...

Singapore
Reviewed 7 November 2016

Came to Xi'an for a business trip and the taxi driver wasn't sure of the location of this hotel until I mentioned it was at Renmin Square ("renmin guangchang"). The hotel is housed in a historic building, one of many le accor hotels located within a gated compound. Check-in / check-out was smooth and front-desk staff were helpful and friendly....

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Helpful?
Thank zarkhrov
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear zarkhrov, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm terribly sorry for the incident on the shower faucet and pay high attention to your comment on the water temperature. This is not up to our usual standards and I would appreciate very much if...

Canberra, Australia
Reviewed 6 November 2016

I really enjoyed my stay at the Grand Mercure Xian on Renmin Square. The hotel staff were very friendly and welcoming as was the service I received in the dining room (even though it was quite a long walk to the dining room for breakfast from my room)

Review collected in partnership with Accorhotels.com
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1Thank brucerm2016
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear brucerm2016, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you find your recent stay enjoyable. Your comments, especially on the quality of service, motivate us greatly to do it even better, thank you. We look...

Mililani, Hawaii
Reviewed 2 November 2016 via mobile

Everything from the entrance with bellhop and chandelier, to front reception, bountiful breakfast buffet and luxury room was awe inspiring. We walked frim the hotel to the bell and drum tower and took a taxi back. Hotel is located in a circular group of hotels with Sofitel visible from the street. It is a quiet reyteat frim crowds, lights and...

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Thank Gail U
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Gail U, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square. What a pleasure and encouragement to read your comments! My team and I are greatly motivated by your glowing recognition, and we will continue to do it even better. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General...

Brisbane, Australia
Reviewed 2 November 2016

We liked this hotel, it is in a compound with 4 other Accor hotels and felt very safe. Its is older but does have a lot of character and the staff are very nice. Breakfast was one of the best we had on our trip. It was very wet one night and the convenience of being able to walk a...

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Helpful?
Thank VelvetCannon
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear VelvetCannon, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you enjoy the convenient location and the ambiance of the hotel, I'm happier to receive your recognition to our products and ambassadors. Thank you. We look forward to welcoming you again in the...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 3,889 - ₹ 5,665 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, ACCOR, Ctrip TA and Agoda so you can book your Grand Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#18 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
13 questions
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A great 15 to 20 minute walk to the Muslim Quarter and to the Bell Tower.”
 of 5 bubbles gsrs04, 28 Dec 2016 | Read review
“We had a room over looking the front entrance and had no trouble with noise as we were on the 10th floor.”
  • Beautiful decor in the very large room with desk.
 of 5 bubbles 247traveller-1, 15 Nov 2016 | Read review
“Probably none of them !”
 of 5 bubbles jude59595959, 29 Oct 2016 | Read review
“If you care about the view from your room ask about location of your room”
 of 5 bubbles lesleyserong, 28 Oct 2016 | Read review
“One of the best- all rooms are good in the Grand Mercure.”
 of 5 bubbles Torremolinos1, 23 Oct 2016 | Read review
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