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Sheraton Xi'an Hotel

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764 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

My daughter and I enjoyed a three night stay at this hotel as part of our tour of China. The rooms were comfortable and well appointed and the breakfast was outstanding - the best we enjoyed in China. Highly recommended.

Helpful?
Thank Jump8
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I was in Xi'an with my brother recently on the 22nd of October 2016. This was our first stop for a series of Sheraton stays in several places in China. We booked one night. The hotel was beautiful, clean with great rooms. The service was impeccable...with the exception of ONE person. she worked the reception checking in guests. She was... More 

Helpful?
Thank Desforneaux
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for the issues... More 

Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
Reviewed 4 weeks ago

Room - perfect Ambience - awesome Food in lounge - good and quiet Nearby - many eateries Service - Awesome Mr Wang Bin from the F&B department and he always take care of the needs of guest. During my stays in Sheraton Xian, he always know what I need and he tried his best to provide his best to meet... More 

Helpful?
Thank sprint0929
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Islamabad, Pakistan
Level Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 October 2016 via mobile

Stayed here for a night and was totally impressed by the standard of service and friendliness of staff. Excellent room on the top floor with great lifts. The food here has been truly amazing. The staff mostly can speak in very good English which was very helpful. Location of the hotel is also very convenient for travellers to Xi'an. Overall... More 

Helpful?
Thank Kamal5372
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

North Ayrshire, United Kingdom
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 October 2016 via mobile

This was our favourite hotel during our trip to China. The location was excellent,and the room was very comfortable. The restaurant was excellent. Everything was within reasonable walking distance of the town centre. Would love to stay there again in the future.

Helpful?
Thank erskine129
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Spring Hill, Florida, USA
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 September 2016

This was our 2nd hotel during our 2-week tour of China. It is rated as a 5-star hotel but I feel that's over rated. The lobby and breakfast area are very nice, but our room was small (a corner room). Only room to open 1 suitcase. The hall carpets could use a good shampooing. I'd say they need to renovate.... More 

Helpful?
Thank caulleys
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend... More 

Singapore, Singapore
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 September 2016

This property is a bit old and tired. There is no elevator security but as the property is "gated", this seems a little better but restaurant guests can easily go to the room levels since card taps are not required to operate the lift. The toilet in the room could do with a good dose of air freshener. It smelled... More 

Helpful?
Thank Wei Lianq N
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend... More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 September 2016

A very nice hotel, clean and spacious room, comfy bed. The restaurant is also a good choice both for breakfast and dinner. The staff speak good to excellent English and have been very helpful when organising some transport.

Helpful?
Thank Ilaria M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Zhuhai, China
Level Contributor
126 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 22 August 2016

While checking in I asked the desk clerk for a good place to have a quick LUNCH. She told us to go to the third floor where we found the LOUNGE. I asked the girl at the breakfast buffet the next morning for butter and she looked at me like I had two heads. The egg chef standing in front... More 

Helpful?
Thank ZhuhaiBill
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department... More 

Sydney, Australia
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 August 2016 via mobile

We stayed here and enjoyed our stay immensely. It's a very nice and well appointed hotel. Bed comfy as. Great buffet breakfast that spoils you for choice. The service is excellent. Room was beautiful. It has an ATM that takes international cards.

Helpful?
Thank ozros
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Price Range: ₹ 5,591 - ₹ 7,364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#19 Luxury Hotel in Xi'an
#33 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is right in the middle of the town. All views are acceptable”
 of 5 bubbles Desforneaux, 10 Nov 2016 | Read review
“quiet, clean and spacious”
 of 5 bubbles sprint0929, 1 Nov 2016 | Read review
“Avoid corner rooms. A lot of space is taken up with a hall way within the room.”
 of 5 bubbles caulleys, 13 Sep 2016 | Read review
“Fifth floor will be better”
 of 5 bubbles yanwanh, 8 Jan 2016 | Read review
“We had a high-level room, but the hotel was back from the street and quiet”
 of 5 bubbles Ann2009CT, 19 Jun 2015 | Read review
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