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We stayed in this hotel on several different nights as we toured Guilin. The first room was not supposed to be a smoking room but someone had clearly smoked in it. I hate smoke but didn’t want to fight the check in line to change....More
After our flight to Shanghai was cancelled, our local guide and tour company were able to find last minute accommodation for a group of 6 people, with three twin rooms required. We thoroughly enjoyed the luxury of all parts of the hotel but particularly the...More
Great quality for the price. The main hotel is undergoing renovations but the room we had was clean and comfortable. They are very accommodating - needed a wine cork, an extra pillow, glasses - everything was promptly delivered. Location is great! Grab a bike and...More
By a twist of fate we stayed here for two nights and had a wonderful time. The building is nearly new and the marble entrance hall is stunning. Clean comfortable luxurious room with good breakfast and lunch. Staff greeted the guests in the corridors instead...More
The hotel is currently undergoing extensive refurbishment works and the areas currently in use for the reception and restaurant are not good enough for a 4/5 star hotel. The breakfast buffet is awful unless you like watered down orange juice as one example. The pools...More
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We stayed there in March 2014, and had 2 non-smoking rooms. In one room, a prior guest had smoked, but the housekeeping staff were able to eliminate the smoky odor very quickly, so they clearly know what do to to keep their... More
We stayed there in March 2014, and had 2 non-smoking rooms. In one room, a prior guest had smoked, but the housekeeping staff were able to eliminate the smoky odor very quickly, so they clearly know what do to to keep their non-smoking rooms smelling non-smoky. Perhaps contacting the hotel's reservation desk directly might help.