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Shangri-La Hotel Guilin

Shangri-La.comUS$ 104*
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#2 of 608 Hotels in Guilin
Certificate of Excellence
May 7 May 8
1 room 2 adults 0 children
US$ 104*
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Shangri-La Hotel Guilin
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1,048 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Guilin
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Showing 729: English reviews
Macau
Reviewed 3 weeks ago

This is hotel can keep you to stay here for a without stepping out from it, the facilities of this hotel includes, hotel garden, outdoor exercise area, outdoor and indoor pool, mini zoo, mini farm, tennis court, game lounge, well-equipped gym room, Jacuzzi, sauna, steam, indoor exercise room, spa, a nice bar and club lounge etc. As what I saw/used,...

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Helpful?
Thank FernandoCg
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments. Rest assured that actions will...

Naples, Florida
Reviewed 3 weeks ago

We stayed here on a upscale tour. The lobby was lovely, the room was spacious, bed very comfortable and fairly clean. The problem we experienced was that we were at this hotel the first week of October which was a National Holiday in China. The hotel was full as the Chineese travel this week to all the historic sites in...

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Helpful?
Thank nice/taste
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfactory service. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the...

Honolulu, Hawaii
Reviewed 3 weeks ago via mobile

This is a beautiful hotel. Centrally located but I found the accommodation to be a bit dated. The room supplies were also sparse. Not enough towels and water. The restaurants in the hotel are just OK. Had the absolute worst service at Shang Palace, but the food was very good. All and all this is the best hotel to stay...

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Helpful?
Thank kupke2016
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments. Rest assured that actions will...

New York City, New York
Reviewed 4 weeks ago

I had researched all the 5 star Hotels in Guilin. This was almost the only one with a sauna, steam room and Jacuzzi. Also has an indoor pool, gym and yoga room. Specifically, the room: We were in the Horizon room which is a little pricier but allows you to use the Executive Lounge. That means you can relax in...

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Helpful?
1Thank howardxp1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Reviewed 6 March 2017

I was a little bit concerned by some comments that indicate it is not what they expected for a Shangri-La hotel. Compared to what? Sure it isn't the same as in the big city. Guilin is not a big city. It is a tourist town for coming to the Li River cruise and other activities. But this hotel is fantastic!...

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Helpful?
1Thank garbagecollector
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be shared...

Dallas, Texas
Reviewed 26 February 2017 via mobile

After much research, I booked this hotel because I felt like it was the best option in town. I was definitely right. Massive hotel right on the river, beautiful lobby, good buffet breakfast and classy atmosphere. Rooms were clean and spacious. Would recommend this one to travelers.

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Helpful?
Thank Alexandra M
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your comments. Look forward to welcome you...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 8 February 2017 via mobile

Considering it's a five star hotel and the reputation of Shangri-la chain, this property is slightly below the standard. Service is great, everyone was very friendly and helpful. Some processes can be more efficient, e.g. Have to stop by front desk to check out. Snack booth and the dancing show are a nice touch. The room is a bit dated,...

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Helpful?
Thank A TripAdvisor Member
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, actions will be taken to...

Beijing, China
Reviewed 8 February 2017

Let me start by saying the staff is beyond great nice AND competent , Shangrila tripadvisor review + easy to find, checkin relatively fast, competent workers, decent gym, no water bottles or fruit in gym, small but good sauna and steam, hot tub isn't exactly hot, super classy locker room, polite staff "buyong xiexie" , room is huge, very huge,...

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Helpful?
Thank William3Kelly4USA
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your comments. Look forward to welcome you...

Singapore, Singapore
Reviewed 4 February 2017 via mobile

Came here for a 3 days 2 nights visit over Chinese New Year. Booked fm Agoda Horizon Club room as its the only room in Agoda that offers w Breakfast. Paid 346USD for it. Grand hotel upon arrival and the premise has a huge compound with a chinese palace like theme. Welcomed by a young looking receptionist (actually most of...

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Helpful?
Thank 2ickst3r
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, actions will be taken to...

San Diego, California
Reviewed 25 January 2017

The Shangri-La hotel is right on the river slightly outside of city centre. Its a pretty big hotel with not too much within wlaking distance. The hotel facilities are quite good and they have "loca cultural" shows in the lobby. I also like the ping pong table there. Overall decent quality hotel in Guilin.

 Report
Helpful?
Thank gzau
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your comments. Look forward to welcome you...

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: ₹ 6,608 - ₹ 20,797 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Travelocity, Priceline, Hotels.com, Agoda, Ctrip TA, TripOnline SA, Jetsetter and HotelQuickly so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
8 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View and Horizon Floor River View Rooms”
LATAY1, 21 Apr 2017 | Read review
“Five star hotels must have good rooms all over the place, no?”
Totoosart, 19 Apr 2017 | Read review
“Ask for a room with a view of the river”
beachmomof3_9, 16 Apr 2017 | Read review
“river view”
FernandoCg, 31 Mar 2017 | Read review
“Front view rooms are quitter.”
ymchan8, 9 Jan 2017 | Read review
5 of 5
Shangri-La.com
US$ 104* /night
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Prices are for 1 room, 2 adults
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