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Shangri-La Hotel Guilin

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#2 of 602 Hotels in Guilin
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Guilin
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1,025 Reviews from our TripAdvisor Community

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Showing 713: English reviews
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A TripAdvisor Member
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3 reviews
Reviewed 2 weeks ago via mobile

Considering it's a five star hotel and the reputation of Shangri-la chain, this property is slightly below the standard. Service is great, everyone was very friendly and helpful. Some processes can be more efficient, e.g. Have to stop by front desk to check out. Snack booth and the dancing show are a nice touch. The room is a bit dated,...

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Thank A TripAdvisor Member
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, actions will be taken to...

Beijing, China
Reviewed 2 weeks ago

Let me start by saying the staff is beyond great nice AND competent , Shangrila tripadvisor review + easy to find, checkin relatively fast, competent workers, decent gym, no water bottles or fruit in gym, small but good sauna and steam, hot tub isn't exactly hot, super classy locker room, polite staff "buyong xiexie" , room is huge, very huge,...

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Thank William3Kelly4USA
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your comments. Look forward to welcome you...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Came here for a 3 days 2 nights visit over Chinese New Year. Booked fm Agoda Horizon Club room as its the only room in Agoda that offers w Breakfast. Paid 346USD for it. Grand hotel upon arrival and the premise has a huge compound with a chinese palace like theme. Welcomed by a young looking receptionist (actually most of...

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Thank 2ickst3r
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, actions will be taken to...

San Diego, California
Reviewed 4 weeks ago

The Shangri-La hotel is right on the river slightly outside of city centre. Its a pretty big hotel with not too much within wlaking distance. The hotel facilities are quite good and they have "loca cultural" shows in the lobby. I also like the ping pong table there. Overall decent quality hotel in Guilin.

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Helpful?
Thank gzau
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your comments. Look forward to welcome you...

Hong Kong, China
Reviewed 4 weeks ago via mobile

Having stayed at (and worked at) a few Shangs previously, I came here hoping for a similarly consistent experience. Although I was quite pleased with the room (we upgraded on arrival to a River view with Horizon Lounge benefits) and general layout, what was disappointing was the Lounge. The offerings were rather limited and seemed short staffed at all times....

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Thank AussieGwailow
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, rest assured that actions will...

Abu Dhabi, United Arab Emirates
Reviewed 17 January 2017

This is without doubt one of the nicest hotels we have stayed, and value for money too. Views are beautiful, a great bar, lovely theme, great pool and gardens, and the rooms are modern and spacious. Definitely worth staying if you travel to Guilin Room service needs improving though. Brochure says 24 hours, and when you call them, its closes...

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Helpful?
Thank Mr_RichardR
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Shenzhen, China
Reviewed 17 January 2017

We stayed over New Years and had a lovely time. The hotel is very big with lots of amenities. The price of the hotel is very low compared to other Shangri-la properties. With that in mind, we were very happy with the value and experience. It lacked the true luxury feel of other Shangri-La properties, but was still very nice....

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1Thank sunangel32
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Bordeaux, France
Reviewed 10 January 2017

Very clean Hotel, impressive Local dance performance in the lobby every evening. They include all audience if they are interested. Breakfast: made to order soup noodles and fresh vegetable. Good choices of fresh bake goods.

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Helpful?
Thank ymchan8
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Hong Kong, China
Reviewed 6 January 2017

Shangri-la used to be my favorite hotel. They are the first to build five star hotels in 3rd tier cities in China. That was twenty years ago. Their biggest asset is the Shangri-la high quality services and without that, their brand means nothing. I found this hotel to be among the worst Shangri-las in China. Starting with arrival. No bell...

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Helpful?
Thank clubikon
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience. We are very disappointed that we were not able to meet your expectations during your stay. Rest assured that the corrective actions will be taken to rectify the situation and...

San Jose, California
Reviewed 5 January 2017

The dollar stretches far in China, especially the further you travel away from Beijing and Shanghai. Shangri-La is not inexpensive by Chinese standards...but only a fraction of the cost compared to a comparable property stateside. We wanted to experience the countryside of southern China -- the rice terraces, the magnificent views on the River Li, the quaint villages. The city...

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Helpful?
Thank parisfoodie1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: ₹ 5,899 - ₹ 21,585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front view rooms are quitter.”
 of 5 bubbles ymchan8, 9 Jan 2017 | Read review
“choose a room facing the river...that offers a more airy view.”
 of 5 bubbles clubikon, 5 Jan 2017 | Read review
“some rooms have spacious patios but they share a walkway with other rooms”
 of 5 bubbles parisfoodie1, 5 Jan 2017 | Read review
“Both the garden view and river view are fine. Since its off the center its usually restful and quiet.”
 of 5 bubbles fookkowc, 1 Jan 2017 | Read review
“Very nice luxury hotel.”
  • The rooms on this sight have better views.
 of 5 bubbles joasia2016, 7 Dec 2016 | Read review
5 of 5