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The Ritz-Carlton, Guangzhou

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#4 of 3,386 Hotels in Guangzhou
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The Ritz-Carlton, Guangzhou
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906 Reviews from our TripAdvisor Community

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Showing 352: English reviews
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Cincinnati, Ohio
Reviewed 1 week ago

Excellent stay for business in the Tianhe district. The hotel staff was incredibly helpful with everything we needed and went out of there way to be helpful. My team had checked out and stored our luggage for our last day of meetings. When we went back to get our bags, a desk clerk overheard us talking about the long trip...

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Helpful?
Thank Tiffanie P
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Tiffanie P, Thank you for choosing to stay with us at The Ritz-Carlton, Guangzhou! It is our pleasure that you had a wonderful time with us by knowing that you enjoyed the services which we provided when you were in Spa and fitness center or checking out. For your further information we just recently finished one renovation project in...

Moscow, Russia
Reviewed 2 weeks ago via mobile

Andrea is a Michelin level chef that makes us dream each time we go. Each dish is a journey of taste, the sous vide egg, the scampi with fois gras, the lamb... we still remember them! Worth it every time. Thanks again and see you soon

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Helpful?
Thank Fralive3
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Fralive 3, We are glad that you really enjoyed the Italian cuisine prepared by Chef Andrea and without doubt we are looking forward to your next visit. We also want to recommend you to try our all day dining restaurant FOODs where we currently promote an Arabic buffet theme with two guest chefs from the our sister property in...

Thessaloniki Region, Greece
Reviewed 2 weeks ago

Hotel very centraly near the libray , IFC , big sqare etc . very luxury and nice rooms . Staff very polite with vefry good english not so usual in China . PR girls , and waitress very helfull and polite . jasmin in lobby bar very kind with very good english , and international experience ,Nice buffet restaurant for...

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Helpful?
Thank Theodoulos T
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Theodoulos T, We are glad that you like our location and services provided by our ladies and gentlemen. While we will share your comment to our team, we want to recommend you Limoni and Lai Heen which we notice that you might not have the chance to try yet this time. You can enjoy the very authentic Italian cuisine...

saudi arabia
Reviewed 3 weeks ago

the hotel is in good location, room are in god size, they offer connected rooms, restaurant are not cheap, hotel deals sometime include breakfast and something dose not include breakfast, room view is not that good , i lie the area around the outdoor swimming pool i thought the location near the river is predigests, but really staying at hotel...

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Helpful?
Thank Abdulaziz A
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Abdulaziz A, Thank you for choosing to stay with us at The Ritz-Carlton, Guangzhou! As you have mentioned our hotel is located in the CBD which is near the Pearl River and quite a few big shopping malls. Our guests always find it very convenient to travel around either for business or leisure purposes. Inside the hotel we offer...

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

I usually don't get to be spoiled with stays at the Ritz Carlton while on business trips, but I got lucky while in Guangzhou. I was treated to Club Lounge access and was overwhelmed by the service. Marine, the club manager came to my aid when I needed to locate an item due to a wardrobe malfunction. She and her...

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Helpful?
Thank Donald G
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Donald G, Thank you for your highlights on your stay with us at The Ritz-Carlton, Guangzhou. We are glad that our team has been very supportive to you when you need assistance. Please be ensured that we will share your delight with all ladies and gentlemen here while we will continue to enliven The Ritz-Carlton Gold standard. Once again...

Reviewed 9 February 2017 via mobile

When to Guangzhou with my girlfriend for a short getaway. Im so glad that she choose Ritz Carlton. The room was so comfortable and the service was exceptional! Every staff greet us by name, always take care of us and ensure we have an enjoyable stay. We were so spoiled! Than you Ritz Carlton Guangzhou! This is truly the best...

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Helpful?
1Thank vincentc469
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear vincentc469, It is indeed our pleasure to have you here with us. While knowing that you and your girlfriend had an enjoyable stay, we want to thank you for your recognition and really look forward to your next visit to explore more of what we have. That said, we kindly recommend you our “Love” Themed afternoon tea in Pearl...

Reviewed 8 February 2017 via mobile

Ritz Carlton GZ located in the heart on the city. Hotel is with a traditional western design which make you feel special from the rest of the modern designed hotels in the complex. This property brings you back to the glamorous olden time. From the welcome tea you receive upon arrival, to every small decoration and amenities in the room,...

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Helpful?
Thank Daphne N
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Daphne N, Thank you for giving us feedback after your recent stay with us. We are very honored to learn that you and your boyfriend enjoyed everything we specially prepared for you and for sure we will pass on your compliment to the few names which you highlighted. That being said, we all look forward to your next visit...

Sydney, Australia
Reviewed 5 February 2017

I was on a business trip to Guangzhou but extended my stay over the weekend at The Ritz-Carlton, Guangzhou. It's located in the heart of the city, and extremely easy to call a cab at the door. I've always been a fan of its famous afternoon tea but it was my first time staying with this hotel brand. The receptionist...

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Helpful?
1Thank snowlee
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear snowlee, We are glad that you enjoyed your afternoon tea in Pearl Lounge and our employees have extended warm welcome to you. On top of this we want to recommend to you our outlets such as Lai Heen, Limoni. They are truly nice pick if you have an interest in authentic Cantonese or Italian cuisines and dishes. Churchill Bar...

Reviewed 2 February 2017 via mobile

The Ritz-Carlton is world renowned. This Hotel is amazing!!! Its Conveniently located and the staff is absolutely amazing!!! I think they the reason we enjoyed our stay even more. On check in, the friendly staff were so amazing, my kids were taken to the side and given a kids pack which had crayons, coloring pages and stickers. They even played...

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Helpful?
Thank Naushina M
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Naushina M, Thank you for your feedback. Here at The Ritz-Carlton we do our best to create fond memories to all our guests and it is great that you and your family had a wonderful time with us. Besides the welcome packs, we also dedicate special programs to accommodate our little guests as well such as Kids Club during...

Reviewed 1 February 2017

My colleagues and I travel on business extensively and started staying at the Ritz Carlton, Guangzhou a little more than 4-years ago. Sometime in those 4-years, we started to stay at SPG properties in Guangzhou instead, and found them to be more than acceptable for the business traveler. Ever since Marriott purchased SPG and we could combine the points from...

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Helpful?
Thank Chris C
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Chris C, It was our pleasure to welcome you back and we really appreciate the chance to meet up with you and your team. We are also happy to learn that we have won continuous support from such senior world traveler like you. Having said that, all ladies and gentlemen look forward to your next visit in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 

Additional Information about The Ritz-Carlton, Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Region: China > Guangdong > Guangzhou
Price Range: ₹ 14,118 - ₹ 26,993 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Business Hotel in Guangzhou
#3 Spa Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#76 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Guangzhou staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice but high floor is reccomended”
 of 5 bubbles theodoulost, 5 Mar 2017 | Read review
“The additional cost of staying at the Executive Lounge level is well worth it.”
 of 5 bubbles Q7129ERchrisc, 1 Feb 2017 | Read review
“Take one of the highes floors.”
 of 5 bubbles Stella92, 22 Dec 2016 | Read review
“Club Lounge access is pricey, but very much worth the tab.”
 of 5 bubbles ChuckNYC, 11 Dec 2016 | Read review
“There are rooms with view of the Pearl River”
  • Spacious room
 of 5 bubbles awhw, 7 Dec 2016 | Read review
5 of 5