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Mandarin Oriental, Guangzhou

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Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
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598 Reviews from our TripAdvisor Community

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Showing 328: English reviews
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Brisbane, Australia
Reviewed 3 days ago NEW

Star rating can be deceiving, but in this hotel, it was very well deserved. Room have an understated opulence to them and are well thought out and VERY comfortable. Bed is heavenly. Shower - you may not want to step out of the tropical shower. Just great.

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Helpful?
Thank peterM3513OQ
Dubai, United Arab Emirates
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed in this hotel in March 9th 2017 for 3 nights . Initially the decor of the hotel and the suite room came as a shock to me as I personally do not like this abstract type of decor and the layout was like a maze to me. BUT the HOSPITALITY AND THE UTMOST PERSONAL ATTENTION AND CARE WE...

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Helpful?
Thank nmk63
About Hotel's Favourite Review
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, It is such a delight to receive your detailed review and to know that you had a wonderful stay with us. Our colleagues would be thrilled to receive your compliments on their warm genuine hospitality which you had encountered during your stay with us. It is our aim to present our guests with an unforgettable experience of their...

Singapore, Singapore
Reviewed 5 days ago NEW

Date of stay : 22nd Jan – 23rd Jan Room type : Club Deluxe Room Offering an outdoor pool and a wellness centre, Mandarin Oriental Hotel Guangzhou is located in downtown Guangzhou. Fitness centre, solarium and soothing massage services are available. The Hotel is a 5-minute drive from Guangzhou East Railway Station which directly links to Hong Kong. Taikoo Hui...

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Helpful?
Thank Jonheng87
Reviewed 5 days ago NEW

I stayed at the Mandarin Oriental in Guangzhou for 2 nights. Location is pretty good, near major things to see in a giant city, also direct access to a luxury mall. Service is on par with what you would expect from this brand: almost perfect. Staff speaks enough english to communicate. Rooms are large and beautiful specially the bathroom. Food...

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Helpful?
Thank Nico G
como
Reviewed 6 days ago NEW

When you are staying in a MO hotel , the expectations are high so is the rate . This property do perfectly reflect MO outlook and use of shady colours, creating a warm and secret feeling . The room , I stayed in a Club room are magnificent with enormous double bathrooms and anything you might desire . The area...

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Helpful?
Thank enricoallievi
Lusaka, Zambia
Reviewed 1 week ago

My wife and I stayed here from 7th March to 11th March.The service can be better.Meals in the so called western restaurant live much to be desired.House keeping was not fine,i think they were merely maing the beds thats all.

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Helpful?
Thank LKB1410
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, We appreciate your review of our hotel and value your feedback. I regret that we did not provide the level of service we strive to extend to all our guests and I apologize for the inconveniences caused. Please rest assured that we shall address your constructive comments with the team to implement immediate improvements. Thank you very much,...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

I was in a group of approximately 15 people staying for 1 night while on a work tour of China. Everyone was just blown away by everything about this establishment, including one group member who had stayed here previously! The public areas are beautifully presented and the reception staff couldn't do more to help you, with super efficient check-in and...

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Helpful?
Thank adeandyo
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, What a delightful comment. Thank you very much for having taken the time to share it with the online travel community. It is so wonderful for us to learn that you have greatly enjoyed your stay with us. Anticipating our guests’ needs and providing Service from the Heart is a ringing endorsement to our day-to-day efforts. Once again,...

Bangkok, Thailand
Reviewed 2 weeks ago

Hotel location is great, next to metro and malls. Room is spacious, super clean and the decoration is very nice. Staffs are very attentive. When I checked in at around 3pm, I was told that the room was not ready. I had to wait for about 15 min so she took me to sit down at cake shop and I...

Review collected in partnership with this hotel
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Thank punpun1
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for this magnificent review of Mandarin Oriental, Guangzhou. We are most grateful about your appreciation of our facilities and high level of service. Meanwhile, we very much look forward to welcoming you back to our hotel. Yours sincerely, Clemens Hoerth General Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

Well, there isn't much to say about this hotel other than he just has everything one wishes for in a top star hotel. Staff very polite, super comfy rooms, in the middle of high street shopping mall with the best brands. You won't need to look anywhere else.

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Helpful?
Thank Agileguru
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for your positive review on Trip advisor. It is great to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and our professional service delivered by our colleagues. We greatly value your high recommendation of our hotel. My colleagues and I look forward to your return for another great...

Hong Kong, China
Reviewed 2 weeks ago

Stayed here for work for the first time, and was pleasantly surprised to be upgraded to a suite. Given the MO brand/name, the expectation was high, and the initial impression didn't disappoint. Service, quality of fitting, amenities, etc all are top notch. However couple of surprises: 1) Room layout. It was an opulent room, no doubt. However the layout was...

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Thank austrider
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for your generous comments on Trip Advisor. We are delighted to hear that you have enjoyed your stay in general with us and we would like to thank you for such a positive feedback. However, please do accept our apologies for any service shortfall you experienced. Providing excellent service that is gracious, personalized and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located next to TaiKoo Hui Shopping Centre, each of the hotel’s 233 spacious guestrooms, 30 suites and 24 serviced apartments reflect the Group’s distinctive elegance and style. Diverse dining choices include Jiang by Chef Fei, one of China’s most notable chefs known for his creative flair; a classic grill restaurant, Ebony; The Taikoo Lounge; The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou offers city dwellers and visitors a rare opportunity for peace and tranquillity with nine private treatment rooms. Top-tier meetings and function facilities are spacious and equipped with the latest technology, and the hotel’s expansive 750 square metre ballroom is set to become the city’s premier celebration and events destination. ... more   less 

Additional Information about Mandarin Oriental, Guangzhou

Address: No.389 Tianhe Road, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: ₹ 16,497 - ₹ 26,962 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Guangzhou 5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Ctrip TA and Cheap Tickets so you can book your Mandarin Oriental, Guangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Guangzhou
#1 Spa Hotel in Guangzhou
#1 Romantic Hotel in Guangzhou
#1 Business Hotel in Guangzhou
#2 Family Hotel in Guangzhou
#76 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Guangzhou staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great way to relax after a days work”
 of 5 bubbles peterM3513OQ, 25 Mar 2017 | Read review
“Club Fllors”
 of 5 bubbles enricoallievi, 22 Mar 2017 | Read review
“higher floors away from the adjacent buildings.”
 of 5 bubbles nmk63, 14 Mar 2017 | Read review
“Try a Mandarin room. Quite an experience!”
 of 5 bubbles yossih, 28 Jan 2017 | Read review
“Convenient location attached to shopping complex, spacious room and efficient service.”
 of 5 bubbles raygraber, 20 Dec 2016 | Read review
5 of 5