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Chateau Star River Hotel

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191 Reviews from our TripAdvisor Community

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There are newer reviews for Chateau Star River Hotel
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Showing 44: English reviews
Hong Kong, China
Level Contributor
173 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 September 2015

It is a usual 5-star hotel. The amenities and services are up to standard. There are good conference facilities The standard twin room I stayed in must be about 55 sq meters large. The bed is a bit too soft for my liking. The overall maintenance of the hotel is fine. The food in the hotel are ok but probably... More 

Helpful?
Thank Yan C
Sydney, Australia
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 July 2015 via mobile

Frequently traveling China, on arrival very impressive, distinct lack of english across all aspects of the hotel, one exception the young guy who took my luggage to the room from Qingdao, he needs to promoted to the front desk or bar. Room was good and a massive bed (sleep 4), very comfortable. Few drinks in the bar and had dinner... More 

Helpful?
Thank Springkaaner
Shenzhen, China
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2015

Upon arrival the Bellboy was playing with his mobile phone instead opening the car door. Luckily it was the only mishap I can say about the hotel. Staff seems to be friendly and speaks good English, especially the operator had a really good English and delivered a good service. The breakfast is good but pretty average, but its everywhere like... More 

Helpful?
Thank Radi R
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. We value your comments! And will refer to the relevant department. We provide soft bad and hard bed in the room, if you would like to change, we can arrange the attendant to help you.Looking forward to serving you next... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 June 2015 via mobile

I travel China 3 months a year, so now my way around,this hotel is very bad. Staff don't speak English. executive floor closed Not many eat/drink options.food not very good, service bad, and prices insane. Everything is very slow, takes 10 min to get a beer. White vine not cold, beer not very cold. Pool area no food/drink. Massage place... More 

Helpful?
Thank Sten O
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

Malaysia
1 review
Reviewed 11 June 2015 via mobile

I have never been such disappointed before for a 5 star hotel stay. Housekeeping staff thrown away my skin care sachet placed on shower rack. Called the manager on duty to report such incident and to my horror, his responses shocked me again. He is so reluctant to reply me when i put up a question asking why is this... More 

Helpful?
Thank Irene L
Vientiane, Laos
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2015

Great for Business travelers, conveniently located, hotel staff looking after all your needs and very helpful. Rooms are very clean, large beds, soft pillows to provide a great night sleep. Will recommend to my collegues

Helpful?
1 Thank John H
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Kuala Lumpur
Level Contributor
83 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 18 March 2015

It is a gawdy hotel from the lobby all the way to the rooms. Leading hotel of the world chain should really review how they take in their partners. Hotel had a big conference on going throughout my stay and it was a dog fight every morning for breakfast and additional tables were put out all around the surrounding spaces... More 

Helpful?
Thank lous80
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 February 2015 via mobile

Hi, I stay at this hotel often when in Gguangzhou. The room is very comfortable and the hotel is beautiful. That said, I have stayed in numerous hotels that have achieved the status of "Leading Hotels of the World" and while the property achieves this title the staff are very poorly trained in customer service. They can be downright rude... More 

Helpful?
Thank Len W
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, we value your comments for our hotel, we will inform the related department that it involved, and enhance staff training. Thank you! Looking forward to serving you next time! More 

Atlanta
Level Contributor
216 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 17 January 2015

Our company held a corporate event here and all aspects went off very well. Importantly, you have to set expectations for quality and service in this city, yet this hotel is approaching 5 star international standards. Breakfast buffet good with close to Western options and room had many amenities including WIFI.

Helpful?
Thank BJAJDA
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Beijing, China
Level Contributor
71 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 November 2014

Very nice hotel, good breakfast but limited choice for westerners (especially breads), and a working coffee machine that can really make cappuccino would not be asking too much. Getting showered by a mix of hot water and milk is not the best way to start a working day. The location is frankly not appealing, main thoroughfare just before the hotel,... More 

Helpful?
Thank Daniel G
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, and also thanks for your comment, we will report to the related department, we value your comment. Looking forward to serving you next time! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Meeting Rooms

Additional Information about Chateau Star River Hotel

Address: No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
Region: China > Guangdong > Guangzhou
Price Range: ₹ 6,856 - ₹ 10,628 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chateau Star River Hotel 4.5*
Number of rooms: 307
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Hotel Style:
#51 Luxury Hotel in Guangzhou
#62 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Star River Hotel staff and other travellers.
2 questions
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Questions? Get answers from Chateau Star River Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all great!”
 of 5 bubbles USexpatbiztraveler, 10 Sep 2016 | Read review
“River Side View, higher the better”
 of 5 bubbles PFDSWolfman, 22 Apr 2016 | Read review
“Higher floor provides better view”
 of 5 bubbles LeeB0b, 19 Apr 2016 | Read review
“ask for higher floor facing the river.”
 of 5 bubbles RossCSydney, 20 Oct 2015 | Read review
“Great views, beautiful rooms”
 of 5 bubbles johnhL2706XL, 7 Apr 2015 | Read review
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