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Hotel is quite old. Rooms are very old and also hotel. It looks like forgotten Hotel. Breakfast is poor. Personal is also not smiley. Specially in main gate security even they do not answer you when you say hi. They are thinking that they are...More
1 Thank Esat G
Response from Olga K, Менеджер по обслуживанию клиентов at Ambassador HotelResponded 30 January 2018
Thank you for you comments on our hotel! I cannot but agree with you that some of our colleagues from security service do not smile. Of course, mainly it depends on personal nature but regular training can improve this situation. We have already...More
This hotel is now my favourite hotel in St Petersburg. It is not a very expensive hotel compared to what you are receiving, The staff in the hotel are super nice, helpful and smiling. The breakfast is great ( so is the view from the...More
1 Thank Daniella Z
Response from Nataliya P, Менеджер по обслуживанию клиентов at Ambassador HotelResponded 13 December 2017
Thank you for your high estimation of our hotel! Let me thank you for your kind words about our stuff. I am sure that it is not enough to provide for guests with clean and comfortable rooms and excellent service. We must make...More
my first time experience. and not the last, i believe
rooms are nothing particular, but good
location very good
breakfast - excellent - selection, service and the restaurant itself
swimming pool helped me to recover after a busy day, thanks!More
Response from Olga K, Менеджер по обслуживанию клиентов at Ambassador HotelResponded 28 November 2017
We appreciate very much your eagerness to return to us again. You are the most welcome!
Of course we know all our weak points and one of them is a state some of the rooms. We try very hard to support them clean...More
This hotel is centrally located in St Petersburg. The reception staf was quite efficient, but lacking smile. Rooms are basic level, but batroom dark and airconditioning non existing. Luckily you can open the window - if you happen to find the key from the drawer....More
Thank V M
Response from Olga K, Менеджер по обслуживанию клиентов at Ambassador HotelResponded 23 November 2017
Thank you for your staying with us.
I dare give explanations to your comments point by point to make the picture you’ve drawn not so gloomy.
First, I believe you will not deny that our bathroom is in a very good cleaning condition....More
Build approx. 10 years ago, this is a very modern and nice hotel. Minus for the carpets in the rooms and NOT being able to adjust the temperature.
Really modern interior, good breakfast / lunch buffet restaurant (9th floor - with a VIEW),
Response from Olga K, Менеджер по обслуживанию клиентов at Ambassador HotelResponded 25 October 2017
Thank you very much for your highly complimentary comments on our hotel.
Absolutely agree with you that some of our rooms really need renovation. We are doing planned restoration but unfortunately it goes slower than expected because our hotel is always overcrowded. I...More
Response from Nataliya P | Property representative |
Dear Baining! Thank you for your question. To order a taxi from airport please contact our concierge service. Telephone number and e-mail of concierge desk you may find on web-site of our hotel. Also concierge will give you... More
Dear Baining! Thank you for your question. To order a taxi from airport please contact our concierge service. Telephone number and e-mail of concierge desk you may find on web-site of our hotel. Also concierge will give you all information about urban transpotr. Best Regards, N. Prosviryakova, Front office manager assistent.