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Arbat House Hotel

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#81 of 302 Hotels in Moscow
Certificate of Excellence
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Arbat House Hotel
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425 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Estonia
Reviewed 2 weeks ago

very bad service terrible breakfast. You must waiting coffe in bar and food finished and nowbody bring new rooms need repair, not comfortable Ovcourse good location: not far metro and Arbat. It budget hotel .

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Helpful?
Thank kaseke2015
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very sorry that not all the details of your stay to meet your expectations. Currently, the hotel is a gradual upgrade rooms and common interior We are confident that your next visit will leave you only pleasant memories! Sincerely, Hotel Administration.

vavuniya
Reviewed 29 November 2016

The staff is most unhelpful.Example: I inquired whether any English news programme is available on television at room since Television at reception shows french TV clips.The answer was NO at the reception.But that reel was visible on room TV.They are not caring.

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Helpful?
1Thank ruvinivavuniya
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for choosing our hotel. We are very sorry that not all the details of your stay matched your expectations. Your review of the hotel passed to the heads of corresponding services to analyze the situation and take the necessary measures to improve the quality of service to our guests. Please accept our apologies for the fact...

Vauniya
Reviewed 26 November 2016

They know English but are not hrelpful at the reception much to their detriment.I told them there is news in English on a French newtwork on TV. Reception girl refused to listen andd said said that is impossible.I wartched TV news in English,If hotel staff does not know and they should keep mum.

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Helpful?
Thank Vauniyaruvini S
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for choosing our hotel. We are very sorry that not all the details of your stay matched your expectations. Your review of the hotel passed to the heads of corresponding services to analyze the situation and take the necessary measures to improve the quality of service to our guests. Please accept our apologies for the fact...

Brussels, Belgium
Reviewed 17 November 2016

A very-very good hotel for staying in Moscow (shor/long term): - an excellent location - 10 minutes calm walking from two central streets of Moscow, novy Arbat and Stary Arbat. The metro station "Arbatskaya" is also near. using it you can find yourself wherever you want in Moscow; - a spacious comfortable room containing clean and new equipment; - comfortable...

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Helpful?
Thank elesiem1962
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

Vernier, Switzerland
Reviewed 15 November 2016

The hotel is in a relative good position, has good deals in such an expensive city, Our room was very hot, there is a tendency to overheat in this country, for our taste. The breakfast is very good and abundant. The restaurant is also a good one for lunch or dinner.

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Helpful?
Thank Giampaolo B
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

Slovenia
Reviewed 6 November 2016 via mobile

Stayed in Arbat House Hotel with a group of friends; we attended the Moscow marathon. The hotel was very clean (despite the insides were very old), had free wi-fi. A shop is nearby. It is also close to U-station. However, the staff was not very friendly. What bothered me the most was that the restaurant quickly ran out of cutlery,...

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Helpful?
Thank breza38
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very sorry that not all the details of your stay to meet your expectations. Your review of the hotel passed to the heads of corresponding services to analyze the situation and take the necessary measures to improve the quality of service...

Reviewed 6 November 2016 via mobile

This hotel is awesome. Ir is in the city center, everything is near, design of rooms is very interesting, service is excellent and breakfast food is very very tasty. Very happy about the visit and decision to stay in here

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Helpful?
Thank Daiva P
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a feedback about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

Tel Aviv, Israel
Reviewed 25 October 2016

We've stayed at the Arbat House apartment at Bolshaya Nikititskaya (near main building of the hotel). The apartment was perfect, new, with all we've needed and great view from the window. Very close to the center and to metro arbatskaya (everything by foot). We will definitely come back to this place if visiting Moskva again.

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Helpful?
Thank gurevichjulia
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

Reviewed 9 October 2016

Basic, clean and comfortable, with no great amenities except reliable in-room wi-fi. For those who wish to work in their room and/or like to read in bed or just some bedside illumination the lack of these two basics was disappointing. I did not try to ask for additional lighting as young people at the desk, while pleasant, did not see...

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Helpful?
Thank Judith L
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very sorry that not all the details of your stay to meet your expectations. Currently, the hotel is a gradual upgrade rooms and common interior We are confident that your next visit will leave you only pleasant memories! Sincerely, Hotel Administration.

Tel Aviv, Israel
Reviewed 7 October 2016 via mobile

Nice staff, late check in went very smooth. Good breakfast with many choices. Very good wifi connection at rooms. close to the Arbat old street with many shops. All and all was a good stay at a reasonable price.

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Helpful?
Thank Movtal
Elena K, Deputy manager at Arbat House Hotel, responded to this review

Dear guest! Thank you for taking the time to leave a review about the hotel "Arbat House". We are very pleased that you found everything you need for your comfort in our hotel! We are looking forward to seeing you again! Best regards, Hotel Administration.

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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Arbat House Hotel

Address: Skatertny Lane, 13, Moscow 121069, Russia (Formerly Melody Hotel)
Region: Russia > Central Russia > Moscow > Arbat
Price Range: ₹ 3,336 - ₹ 9,326 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arbat House Hotel 3*
Number of rooms: 129
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Also Known As:
Melody Hotel Moscow
Hotel Style:
#33 Family Hotel in Moscow
#72 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Arbat House Hotel staff and other travellers.
6 questions
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Nottinghamshire, United Kingdom
Boise, Idaho
9 months ago
Saint Paul, Minnesota
over a year ago
Malvern, United Kingdom

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Questions? Get answers from Arbat House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best to look elsewhere”
 of 5 bubbles ruvinivavuniya, 28 Nov 2016 | Read review
“Try avoid booking com as they lack experience book on yo owner”
 of 5 bubbles VauniyaruviniS, 26 Nov 2016 | Read review
“Ask for non smoking room on higher floors”
 of 5 bubbles 216giampaolob, 15 Nov 2016 | Read review
“Rooms are all quiet despite being close to center”
 of 5 bubbles gtassie, 21 Sep 2016 | Read review
“Rooms facing the Ghana Embassy are quieter.”
 of 5 bubbles B9130QJmariam, 19 Sep 2016 | Read review
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