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The Ritz-Carlton, Moscow

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The Ritz-Carlton, Moscow
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1,400 Reviews from our TripAdvisor Community

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Showing 743: English reviews
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

Rooms are way too hot (& simply do not cool down below 25 degrees c) and watch out for a sneaky trick where the mini bar price list is squirrelled away and you have to hunt to find it. Some ok quality nuts (but small) and Lindt chocolate bars next to the complimentary tea & coffee were anything but complimentary....

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Helpful?
Thank Jonny_Boughton
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Boughton, First of all, thank you very much for choosing The Ritz-Carlton Hotel for your stay during trip to Moscow! I carefully read your review and would like to thank you again for sharing your feedback which we take very seriously! I do apologize for the issue with honor bar snacks. I have already passed your comment to...

Reviewed 6 days ago NEWvia mobile

Hotel was amazing with view of red square from my balcony... hospitality was brilliant... rooms were big... u r in heart of the city.. shopping area very close by... staff very courteous.. nice restaurants... rooftop resto was good and thoroughly enjoyed my stay

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Helpful?
Thank johncY5607GX
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. John, Warmest Greetings from Moscow! I do appreciate you spent a precious time to share your opinion with Trip Advisor community. I am so gald to see you enjoyed your stay! Hope you will come back again! We will prepare your favourite room with the balcony and Red Square view! Have a fabulous day, Yana Matorina Director of...

London, United Kingdom
Reviewed 1 week ago via mobile

Great location. Amazing food. Excellent views of the Kremlin. Lovely hotel with excellent attentive staff. Couldnt fault them. Had two suites booked but one smelt of pee. Mattress changed but had to change suites.

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21Thank Sid A
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Sid, Warm Welcome from The Ritz-Carlton, Moscow! I woulk like to take this opportunity to thank you for the review you left. Especially I am so pleased to know that you enjoyed the hotel staff service! I do apologize for the unpleasant smell. Housekeeping Team will double check the room you stayed in. Hope to see you soon!...

key west and new york
Reviewed 1 week ago

Excellent location, spa and outgoing staff. Walk to Kremlin, Bolshoi and Red Square. Unfortunately our big room had a round window of 42" diameter so it was dark and closed in. Room lighting was also poor. Elevator needed key card to operate and worked about 1/2 the time. Most room controls on LED panel and very confusing. Needed to call...

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Helpful?
1Thank ellentravels
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, First of all, thank you very much for sharing your feedback which we take very seriously! Indeed, during winter period daylight hours are very short in Moscow and probably it caused the inconveniences you mentioned. I hope to see you again in our property, next time in summer, when sunset is around 8 pm. Rest assured, you will...

Snohomish, United States
Reviewed 1 week ago

This hotel provides highest quality of service and the rooms are clean and the entire team is very supportive and positive. The business lounge is excellent with very good food. The location is across from Red Square which allows for quick access to many attractions. The Okhotny Ryad Metro Station is less than one block away.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank scottrW2244CI
Ritz-Carlton_Moscow, Director of Qiality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, Appreciate your kind feedback you gave us on TripAdvisor! So glad to read that you found the hotel staff supportive and positive. Hope to see you soon as a guest of the hotel! Best Regards, Yana Matorina Director of Qiality & Social Media Yana.Matorina@ritzcarlton.com

Riyadh, Saudi Arabia
Reviewed 1 week ago

We stayed 4 nights in this hotel. Around 500 Euros per night with access to Club lounge. The hotel is a nice building, may be early 20th century. Inside looks like the 1930s. Well decorated. The location is excellent in city center: 2 metro lines (especially lines 1 & 2 to visit monasteries in suburbs), 5mn walk from red square,...

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Helpful?
Thank VOYAGEURShanghai
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, First of all, thank you for taking your time to share your experience with other travellers! I have carefuly read your detailed review and would like to thank you for it! Just one quick note - the hotel was built only in 2007. However, the facade of the building is decorated in eclectic style, widespread in Russia in...

Astana, Kazakhstan
Reviewed 2 weeks ago

In addition to great location, cozy design, comfortable infrastructure, I always get here excellent service – the hotel’s staff at reception, SPA, and at breakfast, housekeeping is very polite and accommodating. I would like especially remark Victoria at reception – she was prompt and kind during check-in and responding to our different requests/questions; Svetlana, who provided us wonderful service during...

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1Thank Dinara O
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Ms. Dinara, Let me please thank you for such a positive review on Trip Advisor! I am so glad to know that The Ritz-Carlton is you favourite hotel in Moscow! I will definitely pass to Victoria, Svetlana and Evgenia your warm words. Hope to see you soon! Best Regards, Yana Matorina Director of Quality & Social Media Yana.Matorina@ritzcarlton.com

Hong Kong, China
Reviewed 2 weeks ago via mobile

My wife and stayed for 3 nights over New Years Eve. Location couldn't be better - can walk everywhere. We had nice room on 7th floor with circular window looking over rooftops and beyond to Cathedral of Christ the Saviour. Its is worth going for access to 11th floor Club Lounge. We had delicious breakfasts there every day and went...

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Helpful?
Thank Charles H
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Charles, Thank you for taking you time to share your experinece with TripAdvisor community! On behalf of the Hotel Management, I would like to thank you for positive review of the hotel facilities! Indeed, it is prohibited to play gambling games in public places in Russia. I am very sorry that you could not enjoy card games at...

West Midlands, United Kingdom
Reviewed 2 weeks ago

We are a family of five who love to travel from the uk. Our kids are teenagers now but love the experiences we give them. The Ritz Carlton, Moscow is simply beautiful. In every way down to the greeting we had from the Manager, who was very charming and helpful to the food and drink and the O2 bar which...

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Helpful?
Thank Verity L
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guests, First of all, warm weclome from cold Moscow and thank you for choosing The Ritz-Carlton hotel for your trip to Russian capital! I am very happy to see that the staff managed not only to fulfill all your expectations, but also exceeded them! I hope you loved the capital of Russia and come back to us again! Please,...

Moscow, Russia
Reviewed 3 weeks ago

The location is across from Red Square and very central to many shoppes and venues in Moscow. The service was terrific and we were treated as quality guests. We attended a charity ball event and the entire service and the way the staff handled themselves was perfect. The breakfast buffet service was good quality but nothing overly special. The room...

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Helpful?
Thank Kyle M
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Kyle, Let me please thank you for the review you left on TripAdvisor.com! It was my pleasure to read that you were treated as quality guests! Indeed, we try to create an atmosphere of "home away from home" for all our guests! I would like to apologize for the fact that WI-FI connection did not work stably. During...

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Staying in Tverskaya

Neighbourhood Profile
Tverskaya
Tverskaya can’t be discovered with just a first glance, the neighborhood is shaped around a long street populated with well-known shops and brands. But it’s more than shopping that makes this place interesting. Take a few steps into the streets running parallel to the main artery to discover the charm just behind the mighty Stalinist style architecture. Comfy European pedestrian streets Bolshaya Dmitrovka or Stoleshnikov lane are a great place to start. Locals can be found here working, eating, shopping, resting and going to the Bolshoi Theatre in the evening.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 

Additional Information about The Ritz-Carlton, Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Region: Russia > Central Russia > Moscow > Tverskaya
Price Range: ₹ 23,625 - ₹ 48,883 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Reservation Options:
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow
Hotel Style:
#5 Business Hotel in Moscow
#7 Spa Hotel in Moscow
#10 Romantic Hotel in Moscow
#12 Luxury Hotel in Moscow
#13 Family Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Moscow staff and other travellers.
7 questions
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Birmingham, United Kingdom
over a year ago

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Questions? Get answers from The Ritz-Carlton, Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with big windows!”
  • Small window on large wall
 of 5 bubbles ellentravels, 11 Jan 2017 | Read review
“The higher floors are nice; we stayed this time at 8 floor with city view (could see Kremlin)”
 of 5 bubbles dinarao, 5 Jan 2017 | Read review
“Don't take the rooms at Tverskaya”
 of 5 bubbles 360pawe_p, 21 Dec 2016 | Read review
“Club Floor”
 of 5 bubbles JesseIllinois, 20 Dec 2016 | Read review
“Very professional and Discreet in room spa treatment. The comfots are all there.”
 of 5 bubbles SQ380JC, 23 Nov 2016 | Read review
5 of 5
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