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The Ritz-Carlton, Moscow

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The Ritz-Carlton, Moscow
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1,351 Reviews from our TripAdvisor Community

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Showing 715: English reviews
Shanghai, China
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The entrance and lobby is very intimidating with many tough looking male guests all dressed up in black leather. Makes you feel as though something can erupt anytime. Their Club Lounge is nice with ample privacy and has a good view of the Kremlin. Had an in room spa where the therapist was very discreet and professional. I woudl recommend... More 

Helpful?
Thank SQ380JC
Ritz-Carlton_Moscow, Front Office Manager at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, Thank you for your time to write your feedback on your recent stay in our hotel! We are delighted to hear that you enjoyed our in-room SPA treatment and ambience of the Club Lounge. We will be happy to show you other room categories next time you stay with us to make sure you are satisfied and feel... More 

New York City, New York
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 week ago

The best is the roof terrace. The rooms are very nice, too. Classic style. A lot of rooms are facing busy streets. Not to noisy, but you hear the sounds of cars etc. If you like classic style, you probably will love this place.

Helpful?
Thank Timinguy
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, Thank you very much for posting your review on Trip Advisor website! Definitely, the theme of the hotel scenography is "Culture and Art". That is why we try to keep Classic atmosphere in the hotel. I will definitely pass your comment about positive experience in O2 Lounge Bar to the Hotel Management. Looking forward to welcome you back!... More 

London, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

I was working in Moscow and this hotel is ideal for business travellers. It is luxurious and full of professional staff. It is a beautiful building and has a nice bar and restaurant. It is very close to red square. Moscow is one of my favourite European cities and this hotel is in the middle of it. Keep up the... More 

Helpful?
Thank charlietraveller1987
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Charlie, Thank you very much for your nice review! It was my pleasure to read that Moscow is one of your favourite cities. And of course I was really touched by your comment about professional staff. Looking forward to welcome you back at the Ritz-Carlton, Moscow! Have a wonderful day! Yana Matorina Director of Quality & Social Media... More 

Abu Dhabi, UAE
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 weeks ago

The Ritz is a beautiful hotel. Amazing location. The rooms are spectacular. Everything you would expect from the Ritz-Carlton chain. However a few points left a bad taste in my mouth. 1. Had a meeting in the Club Lounge meeting room. It was free for 1 hour as one of the meeting attendees was staying on the club floor. After... More 

Helpful?
Thank Hussamuae
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, First of all thank you very much for sharing your experience on Trip Advisor website. Such kind of comments are very appreciated by the Hotel Management as it helps us to improve the service we provide to our guests. Let me please inform you that all your important notes have been passed to the appropriate managers. We will... More 

Zurich, Switzerland
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 weeks ago

An amazing hotel with a unique location. We had a club level room with a view on the red square. Club level is great for relaxing, very private and great service. The rest is top notch Ritz Carlton standard.

Helpful?
Thank SwissGlobalTraveler
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, We appreciate your kind comment about The Ritz-Carlton, Moscow on Trip Advisor website. It was a real pleasure to read that you enjoed the hotel location and service provided by the hotel staff. Looking forward to welcome you back! Please feel free to reach me via Yana.Matorina@ritzcarlton.com if there is anything else I can do for you. Have... More 

New York City, New York
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 4 weeks ago

As at all Ritzes service is great, restaurants are very good, spa is excellent. But what no other Ritz has except this one, is strange and disturbing practice- many suspicious looking people (not hotel guests!) spending most of the day occupying hotel lobby and lobby bar, holding 'meetings', interviews etc. Obviously, no one has any office in the city and... More 

Helpful?
1 Thank Elua7
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, First of all, I would like to thank you for your comment om TripAdvisor. It's my pleasure to see that you were satisfied with the hotel service. I have passed your important comment to the Hotel Management. We will immediately take necessary actions in order to improve Lobby experinece for our guests. Thank you for your help to... More 

New York City, New York
1 review
Reviewed 5 weeks ago

Special thank you to Evgeni at the Front Desk who went above and beyond to help us throughout our stay. Also, on a different matter, the heating system was the only concern we had in the first two days. This was resolved in the end. Great location, tactful security. The US should learn from the Russian experience.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank 230claudius
Ritz-Carlton_Moscow, General Manager at The Ritz-Carlton, Moscow, responded to this review

Deat Guest, I do appreciate your kind review about The Ritz-Carlton, Moscow! I will definitely inform Evgeniy and Front Desk Manager that you were very satisfied with the service provided! Looking forward to welcome you back in the nearest future! With Warm Regards, Bernd Kuhlen, General Manager MOWRZGeneralManager@ritzcarlton.com More 

Newnham, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 October 2016

Well and truly a great hotel. Every thing you need. Meals good and breakfast was everything you could need. I even had a medical emergency and staff were very helpful. Bathroom was large with a separate shower, bath, toilet and even two basins. A number of staff spoke English and hotel is located near the Red Square and other tourist... More 

Helpful?
Thank GDohnt
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, On behalf of all staff of the Ritz-Carlton, Moscow I would like to thank you for a review! I was very happy to read that you enjoyed food in restaurants and room facilities. Hope you are getting well after medical issue! Looking forward to welcome you back! Please let me know if you need my assistance for your... More 

London, United Kingdom
2 reviews
Reviewed 26 October 2016 via mobile

We returned to the room while it was being cleaned. Oddly, my wife's stick-shaped eye cream had lipstick traces on it. My wife doesn't use lipstick! The episode was witnessed by my wife's best friend, who visited us. The hotel's response - to invite us for a cocktail. Not an acceptable response to what amounts to theft and is an... More 

Helpful?
Thank Nicolaus P
Ritz-Carlton_Moscow, Director of Quality & Social Media at The Ritz-Carlton, Moscow, responded to this review

Dear Guest, Thank you for sharing such an important issue with us. Duty Manager Elena will contact you during the day. We will do our best to find the best solution. Thank you. Yana Matorina, Director of Quality & Social Media Yana.Matorina@ritzcarlton.com More 

delhi
2 reviews
Reviewed 20 October 2016

The Hotel handled such a huge group right from Welcome to check in process, moving into rooms with ease & with out disturbing the regular guests at the reception area. The stay was appreciated by all the guests more so as the staff of the Hotel did their best to meet every individual expectations. A very memorable stay, the hospitality... More 

Helpful?
Thank rakeshkher
Ritz-Carlton_Moscow, General Manager at The Ritz-Carlton, Moscow, responded to this review

Dear Mr. Kher, I do remeber your group! It was my and my Team's pleasure to host you during your trip to Moscow! And it's an honor to know that you enjoyed hotel service and facilities! Looking forward to welcome you back and hope to see you soon! Bernd Kuhlen, General Manager MOWRZGeneralManager@ritzcarlton.com More 

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Staying in Tverskaya

Neighbourhood Profile
Tverskaya
Tverskaya can’t be discovered with just a first glance, the neighborhood is shaped around a long street populated with well-known shops and brands. But it’s more than shopping that makes this place interesting. Take a few steps into the streets running parallel to the main artery to discover the charm just behind the mighty Stalinist style architecture. Comfy European pedestrian streets Bolshaya Dmitrovka or Stoleshnikov lane are a great place to start. Locals can be found here working, eating, shopping, resting and going to the Bolshoi Theatre in the evening.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 

Additional Information about The Ritz-Carlton, Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Region: Russia > Central Russia > Moscow > Tverskaya
Price Range: ₹ 23,049 - ₹ 43,362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Reservation Options:
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow
Hotel Style:
#5 Business Hotel in Moscow
#8 Spa Hotel in Moscow
#10 Romantic Hotel in Moscow
#13 Family Hotel in Moscow
#13 Luxury Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Moscow staff and other travellers.
6 questions
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Questions? Get answers from The Ritz-Carlton, Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very professional and Discreet in room spa treatment. The comfots are all there.”
 of 5 bubbles SQ380JC, 23 Nov 2016 | Read review
“All rooms are good”
 of 5 bubbles GDohnt, 26 Oct 2016 | Read review
“There are few rooms facing the Kremlin, they offer fabulous view.”
 of 5 bubbles rakeshkher, 20 Oct 2016 | Read review
“all rooms are good”
 of 5 bubbles doveckstein, 17 Oct 2016 | Read review
“close the windows at night to cut off the noise from traffic”
  • Simple room, comfortable and cozy
 of 5 bubbles ksmatt, 17 Oct 2016 | Read review
5 of 5
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