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First Ritz visit as am typically a Hilton Diamond member patron but wanted a hotel close to Red Square. Hotel service was amazing. I used Pool , Dining, O2 Lounge and , even had flowers delivered to room from hotel. I would definitely return and...More
We went for a drink at the Ritz after a show and a dinner. Needless to say, we were so disappointed... The whole place felt like a being inside of a railway station... I honestly did not expect that, even though the location and service...More
Thank Dima I
Response from Ritz-Carlton_Moscow, Quality Manager at The Ritz-Carlton, MoscowResponded 4 days ago
Dear Dima I,
Thank you for paying us a visit and sharing your impressions in this review.
I am sorry that your expectations were not met due to busy events taking place during your visit. However, we are glad that you appreciated the service.
the location of the hotel is great. a few meters from all the city attractions. It has nice rooms, however a bit small. you can feel the Slavic hospitality in this hotel. we had a great stay here. The only negatif point was the room...More
How long does it take to clean a room? As a platinum member, who is a frequent guest here I expected much more. Btw. This is also the same place that tried telling me that they can only do a 1pm late check out until...More
Thank Igor B
Response from Ritz-Carlton_Moscow, Manager at The Ritz-Carlton, MoscowResponded 3 weeks ago
We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected.
I have personally shared the opportunity you had with the...More
From the moment you enter the hotel you feel the pleasant Slavic hospitality and luxury. Beautifully decorated, secure and spacious. Breakfast - slightly overpriced, but understandable for 5 Star level. Housekeeping, in room dining - caring and attentive.
Absolutely recommend visiting spa - sauna, hammam,...More
Tverskaya can’t be discovered with just a first glance, the neighborhood is shaped around a long street populated with well-known shops and brands. But it’s more than shopping that makes this place interesting. Take a few steps into the streets running parallel to the main artery to discover the charm just behind the mighty Stalinist style architecture. Comfy European pedestrian streets Bolshaya Dmitrovka or
Stoleshnikov lane are a great place to start. Locals can be found here working, eating, shopping, resting and going to the Bolshoi Theatre in the evening.