Welcome to Mercure Arbat Moscow, your Moscow “home away from home.” Mercure Arbat Moscow aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), guests of Mercure Arbat Moscow can easily experience some of Moscow's most well known attractions.
Mercure Arbat Moscow is a trendy hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, a concierge, and 24 hour check-in. Plus, guests can enjoy a fitness center and a lounge, which have made this a popular choice among travellers visiting Moscow.
While visiting Moscow, you may want to try some lobster at one of the nearby restaurants, such as Rybniy bazar, Menu, or Boston Seafood & Bar.
If you are interested in exploring Moscow, check out one of the art galleries, such as Multimedia Art Museum, Moscow State Art Gallery of the People's Artist of the USSR Ilya Glazunov, and Lumiere Brothers Center for Photography.
Mercure Arbat Moscow puts the best of Moscow at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Russian, Spanish
Location
Smolenskaya Sq., 6, Moscow 121099 Russia
Name/address in local language
Mercure Arbat Moscow
1,969 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Great location for metro and Arbat area just a couple of klms away from city centre. We stayed in a loft room on the fourth floor, this made for some extra room for luggage under the sloped ceiling. The hotel was extremely quiet which we loved. There was the hum of traffic outside but by no means a distraction. Windows were able to be opened and had electric blinds. The staff at the front desk were extremely helpful and most spoke English quite well. Special mention goes to Anton who was so very helpful and accommodating. Breakfast was good and open early and for a large window of time. Would definitely recommend this hotel if you were looking to stay in the area. Lots of places to eat on the pedestrian strip, great supermarket also very close. Everything you need is here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 10 Feb 2020
Dear Valued Guest! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, as well as our Reception team and particularly Anton! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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A feeling of peace and that you are carefully taken care of. This is the impression left about this hotel. My husband and I lived for 4 days in a standard room on the 2nd floor at the beginning of March. The windows looked out onto an arch that leads into the courtyard in which the Smolenskaya metro station is located. The entrance to the metro from the entrance to the hotel is three hundred meters away. Very polite staff. At first we were given a room where the windows were near the ceiling (you can see it in the photo). This did not suit us, and we were given another room without any questions, very kindly. Purely. Cosy. The design of the rooms predisposes to a relaxing holiday. Reinforced concrete sound insulation. At first we even thought that we were alone on the floor)). Then we realized that all the neighboring rooms were occupied, and the maid was vacuuming - there was simply no sound coming into the room. The restaurant is very decent. Polite and cheerful waiters. Everything is delicious and fresh. The coffee is excellent. We had breakfast (buffet) and dinner every day. The breakfasts are very tasty. They cook with soul. We will definitely come back here!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am staying at your hotel for the fifth time in a year, both alone when on a business trip and with my husband when on vacation, we are very pleased. The staff is helpful, any request or request is immediately resolved, breakfasts are full, cleaning is done daily, everything you need is provided in the room, we needed wine glasses and a corkscrew, a young man came up, brought everything and kindly opened a bottle of wine for us, the corridors on the floors are very pleasant the aroma stands, quiet and calm. The location is exceptional! Thank you all, good luck to you.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be careful which room you pick. Our room was at the back under the staircase and has two tiny windows that were so dark and high that we felt like we were in a room with no windows at all.
The front desk staff were really nice and the breakfast was great but there is something about being in a room with virtually no windows that is very off-putting. Some of our group had rooms on the street side with nice windows which were much nicer.
Location is great
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 7 Apr 2020
Dear Martin! Thank you very much for taking the time to share your feedback about staying at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. Regarding rooms with windows near the ceiling I would like to tell that Mercure Arbat Moscow Hotel building is Russian cultural heritage belonging to the beginning of the 19th century. This is the reason why each room keeps its historical individuality. But if you don’t feel comfortable in such room please let us know and we will offer another room if there are any available. Once again we are very grateful for your feedback and sincerely hope that you will stay with us in the nearest future. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Comfortable and well serviced hotel, in good central location , close to Arbat shopping district/street, and also very close to metro station of line 3 which is also ideal to access Crocus Exhibition and Shopping Centre as well. Service at hotel also very good, with late check-out granted, as well as small clothing/sewing repair performed very efficiently by housekeeping. I can thus definitely recommend and will utilise again on future visits.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 19 Feb 2020
Dear Valued Guest! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed comfortable rooms and our marvelous location. I am thrilled to hear that the staff went out of their way to offer the best customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again for many more special occasions in the future to make them memorable ones. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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We didn't use the hotel itself, but the restaurant in the hotel - so we could have something to eat in the dead of night. All the food was freshly prepared, generously portioned and tasted excellent. It should be noted that not all of the dishes on the menu are prepared at night; the menu mostly consists of hearty Russian home cooking. The only criticism is that our order took a long time to prepare. Otherwise I would have given the restaurant a full five points.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For several years in a row, my colleagues and I have been staying at this hotel in early December. We also come throughout the year with families. The hotel's excellent location and a very warm welcome are always guaranteed. Absolute silence in the rooms, as if there was no one else in the hotel except us. This year I would like to especially mention Vadim, who for several days (including weekends) met us at breakfast and saw us off late in the evening at the restaurant. Impeccable style, discreet courtesy and goodwill, politeness, warmth and care. Simply, bravo! It’s a special pleasure to watch Vadim instruct employees non-stop. Training takes place in every free minute. We are sure that with its appearance the hotel acquired at least an additional well-deserved star. 👍
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was on a business trip and stayed at the Mercure Arbat Moscow hotel. Very pleasant, polite staff, cleanliness... Cozy, like home... Thank you very much... I will recommend it to everyone... It’s so convenient to walk in the center, eat delicious food... and relax...
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Очень мило, чисто и уютно
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really easy to get to from metro stops on 2 different lines and right around the corner from Arbat Street. The staff on the front desk were lovely and very helpful. Enjoyed our three nights in Moscow and would stay here again if we return
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 16 Jan 2020
Dear Valued Guest! Thank you for posting a positive review of your stay at Mercure Arbat Moscow. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for quick and easy access across the city. We very much appreciate your kind compliments and recommendation, and look forward to welcoming you all back to stay with us very soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Very good hotel. Professional staff. Located perfectly in walking distance to all main touristic places. Comparing to other 4* around (like Azimut and Penta which are more like teenagers hostels), it is much better - neat, clean, calm, professional. Rooms are big, mattress and pillows are comfy. It has small working desk inside, which is convenient for remote workers. Breakfasts are fine, but not perfect. You can take it for 2-3 days and will not stay hungry. I'm totally satisfied and my next stay for sure will be here again.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Margarita Moskvina, Other at Mercure Arbat Moscow
Responded 6 Aug 2024
Dear Ksenia, Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, as well as our team. It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work and looking forward to welcoming you back at our hotel. Warmest regards, Margarita Moskvina Rooms Division manager
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Dear Valued Guest!
Thank you for your request!
We will be happy to provide you with visa support.
Please contact us directly via official hotel e-mail.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow
Dear Valued Guest!
Thank you for your kind interest to Mercure Arbat Moscow hotel.
We are glad to inform you that there is a pick-up service from the airport. The price is 2100 rub.
For further information please contact us directly via official hotel e-mail.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow
Near the hotel you can find tourism offices or you can ask directly to the Hotel personnel. Yes it is possible to be picked up from the hotel.
Anyway I suggest you to walk from the hotel to the Red Square along Arbat. Wonderful history.
Ciao
Domenico
Dear Valued Guest!
Thank you for your request.
We would like to inform that according to the safety regulations luggage can be accepted only on departure day for a few hours or during guest stay at the hotel.
We kindly recommend you to use storage at the train station or airport.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow
Dear Valued Guests!
Thank you for contacting Mercure Arbat Moscow.
There are now roll-away beds at the hotel.
But we can offer you two-room suite with a sofa.
Please contact us directly via official hotel e-mail and we will find the best solution for you.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow
There are more places to choose from in the Moscow area.
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Old Arbat / Arbat / District Central (TsAO)
NUMBER OF ROOMS
136
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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