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Mercure Arbat Moscow

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Arbat Moscow
Mercure Arbat Moscow
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1,464 Reviews from our TripAdvisor Community

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Showing 731: English reviews
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Reviewed 5 days ago NEW

The Location is great , Nice room , the staffs were so kind and welcoming. The only small thing was the room was hot , I did try to lower the A/C temperature but it still hot. Anyway It's ok because there is a window in the room. But i can't imagine how Hot in room if it's in the...

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Helpful?
Thank Wasin S
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for choosing Mercure Arbat Moscow hotel and sharing your feedback with us. It’s a great pleasure to know that you found our staff friendly and enjoyed our fantastic location. Let me bring you my deepest apologies that you were not satisfied with temperature in the room. If you have any questions or requests...

Hong Kong, China
Reviewed 1 week ago

After the six days train from Beijing to Moscow, all we need is to take a hot shower and comfortable bed to sleep. Glad that we have booked the privilege room Mercure Arbat Moscow. The room is big, clean, well facilitated. The bathroom is super too. The staff in hotel is helpful, especially Elena. The hotel is well located, supermarket,...

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Helpful?
1Thank lizhaz2017
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Gusts! Thank you for describing Mercure Arbat as a nice and modern hotel with comfortable rooms. We are happy to know you enjoyed our fabulous location. It’s a pleasure to see that you were pleased with your experience. The greatest motivation for us is to know that you were pleased with our service and staff, Elena particularly, and...

Reviewed 1 week ago via mobile

Very well located hotel. I felt like home. The restaurant was wonderful nice service. No complains surely i come back more times. Thanks for all in special the front reception. The arbat street close there are several restaurants and souvenir stores. Very near there is a metro station. I used a business taxi driver cause I do not speak Russian....

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Helpful?
1Thank Rodrigo B
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Rodrigo! Thank you for taking the time to share your glowing feedback following your recent stay with us and for your loyalty to Mercure Arbat Moscow Hotel. We are absolutely thrilled that this is your forth time here. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we...

Springville, Utah, United States
Reviewed 1 week ago

Moscow is beautiful in the spring and this hotel made the stay comfortable and enjoyable. It feels like a 4-star hotel. The rooms, by US standards, are small but they are comfortable and clean. The breakfast/restaurant was very good with lots of choices. The staff cater to you. I slept very well. The rooms are quiet.

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Helpful?
1Thank Russ W
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Thank you very much for your feedback on Tripadvisor.com regarding your stay at Mercure Arbat Moscow hotel! We are extremely glad to know that the hotel met your expectations with its cleanliness, decency, comfort and, of course, its staff! That is the greatest reward for us! We will be extremely happy to see you at our hotel...

Ashdod, Israel
Reviewed 2 weeks ago via mobile

We stayed there for 5 days and enjoyed very much!! The hotel is centrally located near the Arbat and metro station is very close to it so you can reach every place easy and quick. If you want to book a taxi to the aeroport you can ask the staff. The hotel is clean, the room are well equipped. The...

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Helpful?
Thank Lera V
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Lera! Thank you for sharing your feedback of your experience with us at Mercure Arbat Moscow hotel. I am thrilled that you were impressed by our central location and that you found the rooms well appointed. It is a pleasure to read your fantastic comments about the warm welcome you received from the reception team. We hope to see...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Good location as near Red Square and beside Arbat the shopping belt, functional, affordable. Staff are nice and professional. However, it is a bit hard to find despite right beside the train station as the hotel signage isn't obvious. Also, room not huge and toiletries are just average.

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Helpful?
Thank lanxg
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for taking the time to post your feedback regarding your recent stay at Mercure Arbat Moscow. We are delighted to read that you were satisfied with our fabulous location land service performed by our professional team. As the location is one of our main values it is very rare to hear that it...

Basel, Switzerland
Reviewed 2 weeks ago via mobile

Perfect hotel! Great location, few steps to Smolenskaya metro. Just between 2 Arbats, new and old one. Room is spacious enough, cleaning staff - well done! Ladies from reception extremely helpfull and very friendly. Alexandra and Margarita - reception of the year!! Best Mercure i have stayed in! Will come back

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Helpful?
Thank DmitryLa
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Dmitry! Thank you very much for sharing your passionate feedback on Tripadvisor.com. We appreciate a lot your comments. We were glad that you noticed efficiency of our staff and liked location and cleanness of the hotel. It’s also a great compliment for us that you evaluated Mercure Arbat as the best Mercure and planning stay here again. We will...

Reviewed 3 weeks ago via mobile

Very good hotel, quiet rooms, very good shower and spectacular breakfast. The hotel staff is very friendly and helpful, almost everyone speaks English and they are always very kind. Great location, close to supermarket, restaurants ... Anyway an excellent choice!

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Helpful?
Thank Tade P
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location, magic rainfall shower and plentiful breakfast. The team is equally delighted with your generous comments about our staff and their English...

Skipton, United Kingdom
Reviewed 3 weeks ago

I chose the Arbat as it was so close to the Kremlin. I was surprised to find that it was very quiet and not exposed to Moscow city traffic. The only downside was the restaurant, my wife and I ate twice and both times the cooking was at best ordinary. I returned my second meal - Penne arrabiata as uneatable...

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Helpful?
Thank Frederick A
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Frederick! Thank you for taking the time to review the Mercure Arbat Moscow Hotel and for your feedback. I am delighted that our perfect central location in close proximity to the Kremlin End left such a positive impact on your visit. Many thanks for highlighting our friendly English-speaking staff, excellent room and the great bathroom. We are however sorry...

Milan, Italy
Reviewed 3 weeks ago

I reserved a room for two weeks and I couldn’t have chosen a better solution: 5 stars well deserved! If you are reading this review, you probably know already that the location is very convenient, at a walking distance from many historical attractions and with a subway station at literally 2 minutes walking distance. However, what I liked the most...

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Helpful?
3Thank Paolo V
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Paolo! Thank you for sharing your glowing 5 star review of your recent stay with us at Mercure Arbat Moscow hotel. It is wonderful to read your comments commending the impeccable service that you received from the team, I am delighted to hear that they gave you a warm friendly welcome. Your feedback highlighting the comfort of your room,...

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04/06/2017 05/06/2017
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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Region: Russia > Central Russia > Moscow > Arbat
Price Range: ₹ 5,450 - ₹ 19,722 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Expedia, Agoda, ACCOR, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Mercure Arbat Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Moscow
#5 Luxury Hotel in Moscow
#6 Family Hotel in Moscow
#6 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Arbat Moscow staff and other travellers.
19 questions
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Questions? Get answers from Mercure Arbat Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“606 is big”
M0nicaN0rway, 18 Apr 2017 | Read review
“city break”
87rachell, 19 Mar 2017 | Read review
“Great location and friendly staff”
Russoturisto1, 6 Mar 2017 | Read review
“Ask for a quiet room”
LAR60, 4 Mar 2017 | Read review
“some rooms has a beautiful view”
andranikg_13, 24 Nov 2016 | Read review
5 of 5
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US$ 140* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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