They told us to check in at 2pm but we waited for more than 2 hours to check in officially. Basically, we got in the hotel room at 4:30pm. It's NOT VERY NICE TO WAIT FOR OVER 2 HOURS WHEN YOU TRAVELLED FROM FAR AWAY! Frontdesk and staffs was also very rude. Never would I dare to check in back again. We've been in multiple hotels and this is the first time that we've waited for more than 2 hours to check in with 2 senior citizens with us along with rude staff. It's just so wrong!.. This is the first and last and never again.
The hotel was central to most tourist and shopping attractions. The staff were very helpful. The food in the restaurant was good, the menu was varied and competitively priced. The room was spacious, but there were 2 downsides. It was a little noisy at night, because of the hotels own resto bar with live bands every night, until 2am, just across from the hotel. Maybe my room was on the wrong side of the hotel. The 2nd downside was the room had lots of bugs. Even after spraying with insect repellent they still appeared. I think they came from the bathroom, which needed a bit of renovation. I think the hotel is geared more towards conferences and parties, but all in all, a nice well positioned hotel and a good price.
Great location in Iloilo!!! Very near The Atria and other restaurants, shops... There was a slight problem in our original room on the 3rd floor, there were several cockroaches and cobwebs and WIFI signal was very poor to nothing. After calling the front desk, they immediately transferred us to the 2nd floor. The room was smaller than the previous room and there were paint chips on the walls BUT there are no cockroaches and WIFI was accessible. Our room came with a plated breakfast BUT I hope next time there would be other viand choices :) Will definitely stay here again :)
Booked this hotel through booking.com and when we arrived in Manila, phoned them to let them know that our flight was rescheduled and they acknowledged. When we finally came in at 9.30pm after a total of 10hours travel, the reception told us that they overbooked 😱 so they’ll be sending us to their sister hotel called “Zuri”, no arrangement for a car or transportation, good thing we have our own, can you imagine if we don’t! so went back to the car with all our luggage’s and drove to another location! Zuri, it’s a newly open hotel near SM city, took us 20 mins to check in. It looks good and the staff are friendly and accommodating.
The hotel is located at the center of the city near to bar and restau very accessable going to sm and riverside. The facility was good has gym, pool, spa, shuttle service going to airport and many more. Staff are very friendly so for the price I think that was enough and satisfied to stay here.
Regular visitors to Westown Hotel when in Iloilo. We stayed here in July with kids as they love the pool and we often stay in the chalets. Normally the service and standards are perfect, but this time when we checked out we were told the lady who checked us in forgot what day it was when we checked in (a Friday), so informed us the rates were different and we had to pay the difference which we weren't too happy about. So, just a word of warning when booking, make sure they know what day it is....
Stayed at cozy, clean and big room. The place is safe and located at the center of the city where everything is very much accessible. We enjoyed the delicious food. 🍲🍝🍜🍕☕🍰 People are nice. 😊😊😊
Stayed for 6 days. It is located in a district where nightlife bars are located. Luckily we were assigned in a room far from the bars so we could not hear the loud noises of karaokes or bands. Unfortunately for my friend, they were assigned in a room where they could literally hear the karaokes and live singings. They could not sleep for how many nights before a quiet vacant room was available for them to change on. So, ALWAYS ask for a quiet room. Complimentary breakfast was nice. Oddly, there is a limit for the price you can avail of. If your choice of breakfast exceeded the complimentary breakfast price, you need to pay for the difference. It is a nice hotel if you are in a budget as long they will assign you in a quiet room.
The hotel is located in Smallville, an area wherein clubs and bars in Iloilo City are found. The front desk staff are not friendly and not helpfu, too. I stayed twice in this hotel and in both instances there were cockroaches inside the room. I will never stay in this hotel again.
It's right down smack at the gimmick place of Iloilo. Accessible, affordable, nice rooms, good food, courteous staff and lots of parking space. Internet access though is limited to just 1 gadget per day. Ala carte food is good but not the free breakfast that comes with the room accommodation. Overall, ok.