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The Sugarland Hotel

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The Sugarland Hotel
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84 Reviews from our TripAdvisor Community

Traveller rating
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Showing 82: English reviews
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

Very affordable for the quality of stay and service, the hot water was awesome! They have a clean bathroom, and some of the amenities are the best. Our company spent the Holidays there with no hassle. The food they catered was great. Good price and location because it is very accessible and easily to find especially to those first timer... More 

Thank jaychun
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The Sugarland Hotel is considered as one of the best hotels in Bacolod City for the past years, but it seems that recently their customer service has become discouraging. While they boast of their good food, the service has become relatively poor. The serving per head for buffet service has become very expensive and they are not flexible to adjust... More 

Thank triciamarie2016
Jeddah, Saudi Arabia
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2016

It was busy days during the 2016 Masskara festival hence the hotel is full of guests but we managed to get a room prior to the event through online booking. Staffs at the reception area are polite. The hallways of the hotel at the third floor is open, the temperature is warm.

Thank Joecastro
Ipswich, United Kingdom
Level Contributor
210 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 13 October 2016

It took us ages to checkin in after 6pm on a Tuesday night. I still have no idea why. The staff were all smiles but not explaining what the hold up was. We had a long day including flights but the rooms weren't ready. I asked to use an iron but was refused because they offer a pressing service. After... More 

1 Thank BennyBlue

Travellers are raving about these Bacolod hotels

Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 October 2016

"Sugarland Hotel, ist an economy hotel, with a touche of class, in Araneta St., Singcang, Bacolod City (near the old Bacolod airport, which has now transferred to Silay City). Sugarland, has a spectacular view of Araneta St, on its 2nd floor. "

Thank Edgar T
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 October 2016

I checked into Sugarland on Sept 24,2016 with my 13 year old son and stayed one night in room 217. I have two complaints: First complaint: My son wanted to take a shower and go to bed and found no hot water. About 8:50 PM I called and told the girl who answered that we had no hot water, she... More 

1 Thank bob h
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2016 via mobile

This hotel serves really good food! I sometimes drop by to have breakfast here. I also love the suite we stayed in. Modern vitage theme i guess. Certainly a place if youre thinking of having a staycation.

1 Thank Ann Loraine R
Utrecht, The Netherlands
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016 via mobile

I went here after I could no longer stay in the hotel I originally booked (Eastview hotel, don't go there...). This one is a little bit higher priced, but still very cheap. The hotel staff is friendly and professional. The rooms are basic, but sufficient. Beds are good, the bathroom a little worn out. AC is ancient, but it works.... More 

Thank Drupke
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 September 2016

one of the better hotels but everything is also from grandma time , its a good place not far from planta hotel ent not far from shopping mal, if you normally always take hotel of sheraton hotel then wil this one not your best one. the people do them best to give you good service. we try also the resto..not... More 

Thank bcargo
Level Contributor
6 reviews
Reviewed 31 August 2016

Our rooms were next to the emergency exit door that was always open and outside was where they keep their junks and people were working there constantly. There's only one very small elevator that could carry only 3 people. We found a roach roaming around and the hallways had a foul smell of rotten fruit. The room smelled like cigarette... More 

Thank Nelia A

62 photos of this hotel

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All Traveller Photos (57)
Dining (4)
Hotel & Grounds (10)
Room/Suite (19)
Bathroom (7)
Pool/Beach Area (4)
View from Room (1)
Other (12)

Management photos: Courtesy of the property manager

All Management Photos (5)
Hotel & Grounds (1)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more   less 

Additional Information about The Sugarland Hotel

Address: Araneta St. Singcang, Bacolod, Negros Occidental 6100, Philippines
Region: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Price Range: ₹ 2,394 - ₹ 3,488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sugarland Hotel 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Sugarland Hotel Bacolod
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Questions & Answers

Questions? Get answers from The Sugarland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose with balcony, there are rooms that have windows only without balcony.”
 of 5 bubbles Joecastro, 25 Oct 2016 | Read review
“"2nf floor, has a good view of Araneta St., the main thoroughfare, in Bacolod."”
 of 5 bubbles edgart46, 12 Oct 2016 | Read review
“not the streetsite”
 of 5 bubbles bcargo, 1 Sep 2016 | Read review
“Friendly staff. Limited parking. Smelly hallways. Non smoking room smelled cigarette.”
 of 5 bubbles 272neliaa, 31 Aug 2016 | Read review
“I got room 345, at that time there was construction going on and the walk was far,.... so don't get this room.”
 of 5 bubbles cher2300, 16 Aug 2016 | Read review
5 of 5
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