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Shangri-La's Mactan Resort & Spa

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3,280 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Mactan Resort & Spa
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Showing 2,481: English reviews
Reviewed 2 weeks ago via mobile

This resort has one of the best layout I have ever seen. Restaurants facing the sea and everything easy and nice to walk to. The private beach is beautiful. They have free snorkeling tour with free equipment at 1pm every day. The marine biologist would lead you to see various types of fish and corals etc. in the sea which...

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Helpful?
Thank Stephanie W
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Stephanie W, Outstanding review! The resort is really full of fun activities and natural wonders that are sure to make any holiday radiant and memorable. That said, I sincerely hope you would visit us again so you can explore our lush greenery, reacquaint with our aquatic friends at the Marine Sanctuary and taste our well-loved specialties here in our...

Makati, Philippines
Reviewed 2 weeks ago

I value privacy & time in my daily life and more so when I travel. The Shangri-La hotel in Mactan gave me that and more. No need to waste time over all the buttons in my room phone when I need something, just buzz Guest Services (for booking activities, Room concerns, borrowing a pair of scissors et al) The staff...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Bernice_Deanna
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Bernice_Deanna, You’re right, the resort is indeed a haven of tranquility and luxury. :) Thank you for your excellent words to the resort and most especially to our staff. We’d love to have you back so you can try our other exciting activities such as snorkeling at the Marine Sanctuary, dining at any of our fine restaurants and ultimately,...

Seoul, South Korea
Reviewed 2 weeks ago

Most people are kind and friendly, and the sea is fantastic. The food of Tides is good. I liked the song and dance time in Tides. The performance of Bukobar is excellent. My kids really enjoyed it. But the woman of the Lobby Shop (near the main lobby) is too rude and I was affronted by her attitude. I recommend...

Review collected in partnership with shangri-la.com
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Helpful?
Thank ejchu
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear ejchu, Thank you for sharing your experience with us. You have mentioned a lot of great points about the resort – our seascape, food and entertainment at Tides and most especially, our warm service – which I deeply appreciate. On the other hand, please accept our sincere apologies for any setback you have experienced at the Lobby Shop. Trust...

Reviewed 2 weeks ago

Shangri-La never fails me every time we have dinner here. this time Im with my co workers and we tried their Chinese Restaurant the Tea of Spring and it exceeds our expectations. Service here was at its best. Thank you to Ms. Liza the restaurant manager who never fail to check us if every thing is okay plus Belle the...

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Helpful?
Thank Rayje R
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Rayje R, Outstanding review! It’s always a joy to know we have lived up to – or better yet, exceeded – our guests’ expectations. A big thank you for your thoughtful remarks to Tea of Spring and most especially to our staff – Liza and Belle. I’m glad you had a great dining experience with us, and perhaps you...

Annapolis, Maryland
Reviewed 2 weeks ago

Not what I expected for a 5 star hotel. If you like the look of a golf course, you'll like it. Manicured lawns. Long walk to the beach. Uphill coming back. View was great from the beach. Hotel lobby too hot. Ceiling too high for fans to move the air. Food was excellent and plentiful. Looked like there was a...

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Helpful?
Thank Windy1966
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Windy1966, Thank you for your feedback. I’m quite appalled to hear your sentiments about the resort, especially as our vast landscape is a favorite of many guests from around the world. Nonetheless, thank you for your kind words to our food, fun activities and lush seascape. I do hope you would give a second chance as I believe we...

Hong Kong, China
Reviewed 2 weeks ago

I'm pretty familiar with the great service of Shangri-la hotels but the one in Cebu is above the average The location is great, very convenient for a quick escape from HK. Rooms are a bit old but perfectly clean and well maintained. The garden and the beach are very nice. Greatly appreciate the service during the whole stay

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Helpful?
Thank Paolo M
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Paolo M, Wow, fantastic review! I’m completely overwhelmed by your high praises for our service, which, as you’ve mentioned, is above the rest. The team and I are grateful for your kind words, and I do hope you visit us again soon for another dose of vitamin sea. :) Cheers, René D. Egle

Los Angeles, California
Reviewed 3 weeks ago

We have stayed in this resort over and over and our experience had been consistently excellent. It is comparable to our experience with resorts in the same category in Cancun and Riviera Maya, if not better. Shang offers great snorkeling on site. Ocean pool staff Renz, Anton and Julie are commendable in their attention to our needs. The service at...

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Helpful?
Thank chingvq
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear chingvq, Excellent review! I’m glad you were able to experience the trademark Shangri-La hospitality during your stay with us. Positive guest reviews always make our day, and I really appreciate all the kind words you have said about the resort and most especially to our staff Renz, Anton, Julie, John, Albino, Lycel and Tony; they must have done something...

Reviewed 3 weeks ago

This is truly my favourite hotel / resort in the world. Great service, staff, location, food - I struggle to find any negatives. Once you leave, you count the days until you can return. All the team are there to make your stay perfect.

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Helpful?
Thank LittleMaples
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear LittleMaples, Wow, we are honored that you have named our little paradise as your favorite hotel/resort in the world! I’m elated to know you had a ball of a time during your recent stay with us. A big thank you for your excellent remarks on our location, food, service and staff. Like you, we are also counting the days...

London, England
Reviewed 3 weeks ago

We visited the hotel to see Lapu Lapu's offering, after staying at the fantastic Radisson Blu in Cebu City. I have to say, it was very disappointing indeed. The staff take themselves - and the hotel far too seriously, at the expense of the guests, who seem to be way down the pecking order of importance and care. Reception staff...

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Helpful?
Thank DaversLondon
Reviewed 3 weeks ago

I stayed at a nearby resort and spent all my time at the Shangri-La. Came to eat, and then bought a day pass to use the pool, beach, and gym. Worth every penny. Staff are really well trained and GO OUT OF THEIR WAY to be helpful. Even the security guys at the driveway. Saw them using flashlights to check...

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Helpful?
Thank Anthony A
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Anthony A, Thank you for the five stars! :) You have mentioned a lot of great points about the resort – our exquisite food, tiptop facilities and our heartwarming service – which I’m truly grateful for! I do hope you visit us again and stay a little a little longer, so you can explore the many wonders of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: ₹ 19,521 - ₹ 29,282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Expedia and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Mactan Island, Cebu Island - Lapu Lapu
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
52 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont forget to mention when making a reservation ahead if celebrating a special occasion ( they can throw a surprise for you).”
 of 5 bubbles jasonerwingo, 20 Feb 2017 | Read review
“Ocean wing for the quieter pool!”
  • The valentines surprise organised by my bf
 of 5 bubbles KarenC89x, 16 Feb 2017 | Read review
“ocean view rooms are great”
 of 5 bubbles mariakris, 14 Feb 2017 | Read review
“Ocean wing hotel is worth it.”
 of 5 bubbles summa100, 14 Feb 2017 | Read review
“Some of the gear in the rooms is aged and noisy, tell the staff and change your room because odds are its can not be fixed during your stay.”
 of 5 bubbles kaptainapptech, 13 Feb 2017 | Read review
5 of 5