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Shangri-La's Mactan Resort & Spa

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3,401 Reviews from our TripAdvisor Community

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Showing 2,558: English reviews
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Reviewed yesterday NEW

Been to other hotels in Cebu, but this one is my favorite. Service is unparalleled. I can tell that they love their job and that they're very sincere. The place is general is very well maintained, paradise-like, with complete amenities. It's really a getaway place when you're stressed from the city but it doesn't make you sacrifice the comforts of...

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Helpful?
Thank Rica T
Virginia
Reviewed yesterday NEWvia mobile

3.5 stars. If you want to chill and relax this is not the place to be since this resort has too many weddings and conventions going on at the same time,worst everyone has the same access to amenities which makes everything crowded. The breakfast restaurant Tides always has a queue during breakfast and dinner time.Staffs are efficient and friendly. Grounds...

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Helpful?
Thank PURPLEYAMS
Reviewed 2 days ago NEWvia mobile

Hotel was efficiently managed, there is always someone around to offer some help. Large resort and busy with families. The wedding we attended was well organised with amazing food. Overall nice place to visit especially if traveling with kids or with a group of friends. Beautiful beach with crystal clear waters.

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Helpful?
Thank Rainbowsan
Istanbul, Turkey
Reviewed 2 days ago NEW

today I would like to review most on Ocean wing club where is the heart of the whole resort at the arrival point representative meets us without fail and arrived to the ocean wing gate by the way there are two gates at the resort ,one is the general gate the other one is ocean gate front desk so polite...

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Helpful?
Thank gurhan33
Quezon City, Philippines
Reviewed 2 days ago NEW

We stayed at the Deluxe Sea view room and the space was just right for the three of us. They have a built in extra bed at the wall that can be pulled down by their housekeeping when requested and paid. The buffet breakfast included was good with nice selections. Best is the Organic wheatgrass drink they included. The beachfront...

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Helpful?
Thank Jen011413
Hong Kong
Reviewed 2 days ago NEW

Visited this resort almost a decade ago before we had kids and we came back with two kids in tow for the Easter long weekend. Was definitely a different experience and the kids had an amazing time. Check-in: booked an Ocean Wing Club Room which came with complimentary airport shuttle transfer. Arrived a bit earlier than check-in time, however our...

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Helpful?
1Thank JSNPN
Metro Manila, Philippines
Reviewed 3 days ago NEW

Celebrated my birthday at Shangrila Mactan. First time to visit with my husband and two kids ages 4 and an 8month old. Was greeted by the staff who put a flower bracelet on our wrist. While waiting at the lobby to check in, refreshments were offered. Got a room with twin beds and they were able to join them together...

Review collected in partnership with shangri-la.com
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Helpful?
Thank margemailz
Hong Kong, China
Reviewed 5 days ago NEW

Just came back from Cebu. Been in this resort many times since years ago. Never write comments before but I feel I want to this time. We travel a lot with our two daugthers as long as they have long holidays. There are two staffs I would like to thank specailly. The young gentlemen Rhenzo who serves by the ocean...

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Helpful?
Thank laby2017
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear laby2017, It’s a pleasure to know that your excellent holiday with us has urged you to write us a review. Thank you for your heart-melting remarks to the resort and to the team, especially to Rhenzo and Renz. I’m delighted to know you have experienced our trademark Shangri-La hospitality, and that it has left a great impact to you....

Reviewed 6 days ago NEWvia mobile

The hotel was pretty good but it was the Shangri La staff and the team at Scottys Dive shop that made our stay spectacular. Scotty's - An outstanding team, really well set up for everything you could possibly need. Flexible for repeat divers, happy to move around dive sites dependent on requests and previous visits. Special call out for Peter,...

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Helpful?
1Thank RogerRRamjet
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear RogerRRamjet, Thank you for the review! It’s refreshing to hear your positive remarks to our partner dive shop, Scotty’s. The Mactan underwater views are truly magnificent, and I’m glad you had wonderful dive moments with us. On the other hand, I have noted your comments about our rooms. Rest assure we have already some plans for renovation. Thank you...

Reviewed 6 days ago NEWvia mobile

It's a very beautiful 5 star resort in Cebu. The staffs are welcoming and friendly. Rooms are clean and modern, however the AC is not sufficiently cold for us to escape the humid and hot weather in Cebu. I would have given it 5 stars if not for some of the staffs' dishonesty; they will not adhere to your shuttle...

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Helpful?
Thank Jessica V
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Jessica V, Thank you for sharing your experience with us. It is of concern to read of your feedback to some of our colleagues, especially since we value honesty and integrity in the organization. I would appreciate if you can share more details with me at gwendolyn.delacruz@shangri-la.com, so we can properly address and investigate it. In the meantime, I’m...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: ₹ 18,918 - ₹ 29,543 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Asiatravel.com Holdings, Agoda, Hotels.com, Jetsetter, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Mactan Island, Cebu Island - Lapu Lapu
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean wing rooms”
gurhan33, 21 Apr 2017 | Read review
“All rooms have great view of the property. This is a large property. Best rooms are on the ocean wing as they are closest to the beach.”
philipjamesrv, 15 Apr 2017 | Read review
“Ocean wing club rooms”
Susanfan, 12 Apr 2017 | Read review
“Try to book an Ocean Wing room because these are closer to the beach and have areas exclusive to those staying there.”
  • Bar with complimentary water
  • Early morning sunrise
  • Toilet and sink
  • Early morning sunrise
  • Shower and tub
  • Entry
  • King size bed and sofa bed
d0ctrine, 12 Apr 2017 | Read review
“The ocean wing is great, but I would trust any room in this hotel.”
980JohnS, 11 Apr 2017 | Read review
5 of 5