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Shangri-La's Mactan Resort & Spa

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3,146 Reviews from our TripAdvisor Community

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Showing 2,380: English reviews
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

I opted for a hotel car from the airport to the hotel, which meant an easy, 20 minute, transfer. On arrival at the hotel I was welcomed warmly, and enthusiastically, by multiple members of staff. The room was well equipped and very comfortable. During my stay I did notice a few minor things, which did not impact on the enjoyment...

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Helpful?
Thank rthomp4435
Arlington
Reviewed 3 days ago NEW

We went with my son, daughter in law and two granddaughters a few weeks ago for four days. Someone must have had special status, because someone met the van and just took us to our room - no standing in line in lobby. Great service. The room itself is good - we had adjoining rooms, which was great. Beds were...

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Thank cookiecArlington
Reviewed 4 days ago NEWvia mobile

Absolutely first time I have ever seen a kids buffet in a lounge . Fantastic idea. From 4:30-6:30 served fried chicken, fruit, cereals, kids drinks, just a great idea and then at 6:30 serve adult food and drinks. Hotel is up to Shangrila stands just great, service is good, location and grounds are good, fantastic place for family wanting a...

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Helpful?
Thank Smb1600
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Smb1600, You’re right, Shangri-La Mactan is truly a wonderland for anyone searching for a beach getaway! Thank you for your excellent remarks on the resort’s facilities, grounds and service. I’m especially thrilled to know you had the best buffet with us; lunch at Tides is really an experience in itself that shouldn’t be missed! That being said, I do...

Makati, Philippines
Reviewed 6 days ago NEW

Stayed here several times in the past, but this time I stayed with my family. We got the deluxe sea view family room and the view was amazing! Our child really enjoyed the adventure zone, the pool and the treasure island. We also availed the watersports activities such us the jetski, kayak and snorkeling. My entire family also had lunch...

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Helpful?
1Thank Sunkissedguy
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Sunkissedguy, Wow, I’m beyond glad to know you had one of the best family vacations with us! With all our exciting activities and fun facilities, the resort is truly a favorite playground of kids and kids at heart. We love having families around! The Mactan team and I hope you spend more holidays here as we have lots of...

Reviewed 6 days ago NEWvia mobile

We stayed three nights for a break in between business meetings. Got upgraded to club. What a great time. Nothing was a problem. Everything was done. Even before we asked they had considered providing it. Can't compliment it enough. Yes it is a little more expensive than some others but worth every cent.

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Helpful?
Thank pedge58
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear pedge58, I’m happy to know you had a great time here in our tropical wonderland and that you were able to experience the trademark Shangri-La hospitality during your stay! We’d love to have you back so you can watch the kaleidoscopic change in colors of the sky throughout the day, hear the slow crashing waves, and meet our aquatic...

Manila
Reviewed 1 week ago NEWvia mobile

Almost 10 years since our last visit and we were welcomed very warmly from the moment we stepped off the shuttle to the time we were led to our ocean view room. Definitely, when in Cebu City, your address should be the Shangri-la Mactan, tried and tested.

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Helpful?
Thank Seeseej
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Seeseej, I have to agree with you, Shangri-La is definitely the finest seaside address when in Cebu. Thank you for such a magnificent remark! It’s always makes our day to know we have lived up to – or better yet, exceeded – our guests’ expectations. I sincerely hope you visit us again for another five-star holiday! All the best,...

philippines
Reviewed 1 week ago

I have been here many time, the resort have evolved to this very excellent level. Starting from the check in process was great. Rooms have very fantastic view, and the resort is so tranquil. Tide serves very good breakfast and wifi is fast. Concierge is very helpful and getting a taxi is fast. Stay here for the place and the...

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Helpful?
Thank jdchua521
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear jdchua521, Wow, thank you for an excellent review! We always strive in enhancing our guest experience, and I really appreciate that you have noticed our evolution through the years. I’m delighted to know you had a fantastic holiday with us, and I sincerely hope you come back so you can experience more tranquil and sublime escapades. See you soon!...

Reviewed 1 week ago

This is our 3rd time visiting Shangrila Cebu and every time, they never seem to fail us! The staff and services are above and beyond! My family and I are definitely coming back again! Thank you all for another great experience.

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Helpful?
Thank Jacqueline D
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Jacqueline D, It’s always a joy to hear positive remarks from our loyal guests. Thank you for your lovely words to our staff, they are what makes the Shangri-La experience one-of-a-kind! I’m glad your family had a great time here in our little piece of paradise and I really hope to welcome you again for another wonderful holiday! Cheers,...

San Francisco Bay Area, Us
Reviewed 1 week ago

Pleasant arrival in the hotel since no need to stay in line check-in, a friendly lady will walk us to the room and do the check-in in the room. Food in Tea of Spring is excellent, tasty and the staffs there are very friendly as well. We stay there 3 nights, with 1 night dine at Cowrie Cove. The seafood...

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1Thank CanCan40
Singapore, Singapore
Reviewed 1 week ago

Location Shangri-La's Mactan Resort is about a half hour drive from Mactan Cebu's International Airport. There are several other resorts in the area and right in front of the resort are two restaurants, a surprisingly good Spanish restaurant and a Korean restaurant. There are no convenience stores nearby and the malls would take about 45 minutes to an hour to...

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2Thank Carlo617
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Carlo617, I really appreciate your comprehensive review. It just goes to show that you have truly discovered the resort’s rooms, restaurants, facilities and staff. Please be assured that I noted your comments on our bathroom and telephone operators as we continuously work in enhancing our guest experience. The team and I are delighted to have served you during your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: ₹ 18,467 - ₹ 29,453 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Shangri-La Hotels and Resorts, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Mactan Island, Cebu Island - Lapu Lapu
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view or sea view rooms”
 of 5 bubbles Sunkissedguy, 4 Dec 2016 | Read review
“Room with seaview”
 of 5 bubbles jdchua521, 2 Dec 2016 | Read review
“The beach front rooms are at the back, easily accessible to the beach and pools and you can get access to the VIP area”
 of 5 bubbles kazzyvege, 24 Nov 2016 | Read review
“Get a room facing the gardens and pool facilities”
 of 5 bubbles 655Denis, 21 Nov 2016 | Read review
“The ocean-view deluxe rooms are really great!”
 of 5 bubbles ludgardoz, 19 Nov 2016 | Read review
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