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Marco Polo Plaza Cebu

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Marco Polo Plaza Cebu
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1,152 Reviews from our TripAdvisor Community

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There are newer reviews for Marco Polo Plaza Cebu
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Showing 949: English reviews
London, United Kingdom
Reviewed 10 August 2016

One of the worst hotel i stopped in cebu Service is really poor have to wait 30 too 40 min for meal . To strict in pool area one rule for one and one rule for another the hotel need to upgrade this is the 21st centry felt like going back in time warp come on davao was much better

Review collected in partnership with Marco Polo Hotels
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Helpful?
1Thank Stephen A
Calgary, Canada
Reviewed 10 August 2016

The Marco Polo is a beautiful hotel with helpful staff and great food. The morning buffet is amazing! Try the waffles and omelet bar! The outside patio has the best fish and chips and listening to live music by the pool is a wonderful way to spend an evening. The room was clean and comfortable. The shuttle makes it easy...

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Helpful?
Thank littlemisssunshine20
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear littlemisssunshine20, Greetings from Marco Polo Plaza Cebu! Thank you for highly recommending our hotel property via this stay experience review. We are glad that you had a great stay, from the Marco Polo Way of customer service, down to the accommodation, food, entertainment and added services such as the free shuttle that brings guests to the major malls of...

Emmenbrücke Switzerland
Reviewed 10 August 2016

its very clean, quiet, very friendly staff, exellent food, late checkout, the breakfastbuffet so large and delishes, the entree bloomng, pickupservice very good, and the Barstaff also trained very good

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank piom501
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear piom501, Greetings from Marco Polo Plaza Cebu! Thank you for your appreciation of our brand of hospitality giving us perfect score in all aspects. There is nothing more fulfilling than knowing we have delivered. Thank you for the good word. We look forward to have you stay with us again. Sincerely, Julie Najar General Manager

Panglao Island, Philippines
Reviewed 7 August 2016 via mobile

It is not our first time staying in his hotel. And sometimes with the whole family we come here for the delicious dinner buffet. Staff are very courteous. The place is on a hill and away from the heavily trafficked city, so the place is quiet and has a very good view of the city and the surrounding mountain side....

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Helpful?
Thank chrisnavzz
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear chrisnavzz, Greetings from Marco Polo Plaza Cebu! We appreciate the time you have spent to share this stay experience review. Your personal story brings a fine reference to would-be-guests looking for the same experience. Thank you for making us your hotel of choice whether for dining or accommodation. It is our pleasure to have delivered to you the Marco...

Perth, Australia
Reviewed 6 August 2016 via mobile

Stayed one night in transit Ever5uthing you would expect from a Marco Polo hotel. Perched on the hill there great views from the bar on floor 25. Room great, clean and modern and staff are amazing. Food of great quality and prices reasonable Cebu traffic is terible which is the only bad thing about getting here... but all hotels are...

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Helpful?
Thank domthompson
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear domthompson, Greetings from Marco Polo Plaza Cebu! Thank you for choosing our hotel for that overnight stay in transit. It is our pleasure to know that you had a good stay experience :clean room and facilities, amazing view right from your room’s window and quality food and customer service. Thank you for the good word for the Marco Polo...

Tokyo, Japan
Reviewed 5 August 2016

It is 3rd time for me to stay Marco Polo Plaza Cebu. Room is always clean. Food is OK. All staff were very kind and their smiles were so nice all the time. Also I like each amenity item in the powder room.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank 394captainh
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear 394captainh, Greetings from Marco Polo Plaza Cebu! Thank you for sharing this quick stay experience review but most of all for choosing to stay with us when in Cebu. Thank you for your appreciation of our facilities food and customer relations. It is our pleasure to be your "home in Cebu" Capt. Haruna. Looking forward to have you stay...

Woodland Park, New Jersey
Reviewed 3 August 2016 via mobile

Great amenities but I agree with most comments that the place needed better maintenance. For an awesome place deserving a 5-star designation, attention to the little details need to be addressed. My room was beautiful, but the bathroom needed better cleaning. There were water spots all over the shower floor indicating lack of attention to detail. The rubber mats used...

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Helpful?
1Thank Abelts
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Abelts, Greetings from Marco Polo Plaza Cebu! Thank you for sharing feedback about your stay experience at our hotel. We apologize for the aspects that did not meet your expectations. Rest assured we are not taking this lightly and are already doing something to improve the situation. Nevertheless, we thank you for giving credit to our brand of customer...

Cebu City, Philippines
Reviewed 2 August 2016

We travel to the Philippines almost every summer, and we make it a point to stay at Marco Polo Hotel. The staff is always very gracious and helpful, and the breakfast buffet is the best in Cebu City. It is always a pleasure and a treat for us to stay at this outstanding hotel. This year, my wife and I...

Review collected in partnership with Marco Polo Hotels
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1Thank Y9732FXjohns
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Y9732FXjohns, Greetings from Marco Polo Plaza Cebu! Thank you for sharing your “first-rate experience” accommodation with us through this post. We thank you both for choosing to stay with us each time you spend the summer in the Philippines. We are delighted to be part of your family celebrations. Thank you for the good word. We look forward to...

suwon
Reviewed 28 July 2016

good and good staffs are so kind! i recommend that staffs were so kind for me brakfast was soo good for us. i will go back here when i have a chance to visit here. i really appreciate for their staff.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank YUNSUP L
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear yunsupl, Greetings from Marco Polo Plaza Cebu! Thank you for sharing time to write a quick review about your stay with us. It is always a pleasure to know that our guests like you are happy of our brand of hospitality. Thank you for the intention to stay with us again on that next chance to visit Cebu. We...

Reviewed 27 July 2016

Stayed solo in a city view room. King bed. Great view. Superb service. Value for money. Many choices for buffet breakfast daily. Room service is on-time and food is not too pricey. Big servings. Not crowded. Great location to recharge, energize and nourish oneself to good health.

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Helpful?
1Thank FireSign A
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear FireSign A, Greetings from Marco Polo Plaza Cebu! Thank you for sharing your stay experience with us through this post. We thank you of your appreciation of our brand of customer service, location and ambiance, value for money and most especially on the relaxation aspect that surely all guests are seeking in an accommodation. Cheers to all your travels...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 

Additional Information about Marco Polo Plaza Cebu

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: ₹ 5,316 - ₹ 8,816 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Reservation Options:
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City
Hotel Style:
#2 Spa Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Marco Polo Plaza Cebu staff and other travellers.
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Questions? Get answers from Marco Polo Plaza Cebu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All I can say is the rooms were outstanding, Very well kept.”
Benglish60, 15 Apr 2017 | Read review
“choose corner rooms in the higher floors”
judyg108, 11 Apr 2017 | Read review
“Ask the reservations always for a nice view if possible”
shairakaye25, 11 Apr 2017 | Read review
“Higher is better, face the harbor. Ask for what you need--for instance, bathtub.”
Charon666, 7 Apr 2017 | Read review
“City view room was great”
philiptC7779YQ, 3 Apr 2017 | Read review
5 of 5