Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Marco Polo Plaza Cebu is frequently commended for its friendly and professional staff, though some guests encounter sporadic service lapses. Nestled a bit away from the bustling city center, the hotel is celebrated for its tranquil location convenient for exploring Cebu.
The array of amenities, including dining options and leisure facilities, are well-regarded, with guests enjoying the elegant atmosphere and acoustic nights, despite some calls for enhanced maintenance and room updates. While the hotel's cleanliness is noted, the value judgments are mixed, balancing affordability with service critiques.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Affordable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Excellent staff, friendly, helpful, nothing too much trouble. Five food outlets, all very good, breakfast buffet is exceptional for choice, quality and taste. Blu Bar (with its views) is wonderful (more than a touch of class) with great food and style, bedrooms are modern, quiet, spacious, bed and sleep quality is excellent. Marvellous swimming pool. Large on-site free car park, great feel-safe security, gym and spa both good, great value for money (much cheaper than other 5 star hotels in Cebu). Marco Polo is in an excellent location, just outside the City which remains very accessible, elevated, away from the pollution of the city and busy roads, clean fresh air. The well maintained building is some 38 years old, built in a Filipino style, with great charm and history, a change from the glitz of recently constructed hotels.
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Review collected in partnership with Marco Polo Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 30 Dec 2023
Dear richard b, Thank you for staying at Marco Polo Plaza Cebu, and taking the time to write this wonderful review about our iconic hotel in Cebu. We could not better descript how the hotel feels after all this time, agreeable the Blu Bar & Grill is one of the highlights seeing the lights of the bustling city. I will proudly sharing your comment with the entire Marco Polo Plaza Cebu Team it’s a great motivation for all of us. We all hope to serve you soonest again and wish you and your loved ones a Happy New Year fulfilled with prosperity, love and best health Yours truly, Max Huber General Manager Marco Polo Plaza Cebu
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Overall, a good stay/experience at the hotel. However, some improvements are still needed.
- Install bidet, a must, especially for Filipino guests. - Address slippery bathroom floors, caution is not enough, eliminate the source of safety risk/hazard. - Shuttle services too limited. Add more trips. - Airport shuttle service would be great, in addition to the trips to the mall. - Sauna guests' access at the spa should be free of charge, same as the gym and the pool.
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Review collected in partnership with Marco Polo Hotels
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, Other at Marco Polo Plaza Cebu
Responded 3 Jan 2025
Dear kennethliza, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick stay review about our hotel. Your suggestions will be discussed further with the rest of our team to ensure that valued guests such as you will have a better experience on your next stay. Despite the setback, we are glad to know that our staff left a positive impression on you. Looking forward to having you again soon. Cheers! Sincerely, Maxime Schwalbe General Manager
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I have treated my family at the Marco polo every visit to Cebu. We availed the promo for this last visit which worked out cheaper than most of the other lower class hotels in the city. Breakfasts are incredible with a choice you just can't complete with so many beautiful tasty choices. Chefs are on hand to cook anything you desire. Rooms are spacious and kept very clean by the staff. The pool has to be the best, cleanest I have been in,.. lovely waterfall as well as a bubbling pool and a kids paddling pool. Plenty beds, chairs and cushioned loungers with parasols all around the perimeter. Best part is the cooling breeze gently sweeping up the hillside and over the pool to make swimming and sunbathing a complete pleasure. Lifeguards are so attentive, handing out towels and bar staff serving free cold water or reasonably priced beers. All in all I'd give this hotel at least one visit to see what it feels like to be pampered and respected from check-in to the time you check out. Go on, spoil yourself !!
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Date of stay: March 2023Trip type: Travelled with family
Room Tip:Taxi's are on hand every minute of the day by radio from the door staff, very handy.
City view...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 3 Apr 2023
Dear John M, Greetings from Marco Polo Plaza Cebu! Thank you for choosing to stay once more in our hotel property and finding time to write a quick review about your recent stay. The straight-to-the-point descriptions you shared serve as a fine reference to those looking for the same quality of hotel stay experience. We are delighted to know that we have given you and the family a good home in Cebu. Warm regards to the rest of the family and we are truly excited to see you all again on your next trip to Cebu, Philippines! Sincerely, Roel Constantino General Manager
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Some important feedbacks that need improvement to avoid, us, clients undue frustrations:
1) first time in my entire experience of hotel hopping that I felt so DEHYDRATED that it seems I am about to develop acute kidney injury. The water provided is 2 bottles of 350 ml water! When asked for additional supply, the reply was blatantly flat and apathetic - 'we only provide 2 bottles a day per room.' What on earth is this? Water cannot even be provided to thirsty guests! Even one-star hotels provide with at least pitcher of water, with unlimited refill. Added to the inconvenience is, convenient stores are nowhere to be found on the vicinity! Please be generous with water. After all, WATER IS LIFE!
2) room supply is lacking. Three of us were registered upon check in but supplies like towels, soap, slippers, even water, were lacking. Even during the regular cleaning of the room, the supplies provided were for two guests only. I have to call the front desks to call the attention that three guest were registered! Isn't this information reflected in the computers? The act of reminding the 'basics' is inconvenience itself.
3) the staff generally are not attentive to the needs of the guests. They seem to be not proactive. Besides, a smile cannot even be written on their faces (except for the very few). In short, they do not project the aura of friendliness which is basic to make the guest easily feel at home. After all, we choose this hotel (amongst the many) believing that we will not miss home.
4) the back view of Cafe Marco is an eye sore. Improve the landscape. It diminishes the appetite. After all, it still is part of the good ambiance concept.
5) more variety of tea please. The room has only Lipton yellow label tea.
Enough was said, but foremost amongst the above deficiencies is the lack of drinking water supply. So very important and basic but was not met! Just by this, I am disappointed. Marco Polo Hotel is more than this!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 16 Jun 2024
Dear Destination576717, Greetings from Marco Polo Plaza Cebu we hope you had a safe journey home. Thank you for taking the time and sharing your experience. I am sadly to read all the short comings of the hotel, we will review your comments and certainly will make the needed improvement, I wish we would have met during your stay and could have reviewed the shortcomings together. We look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Please do not hesitate to contact me if I can be of any assistance. Yours sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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Hi, I was a guest at the Marco Polo Hotel on April 18, 2024 and checked-in between 4:00 pm and 5:00 pm. Upon checking-in, I asked the front desk staff if I can have some clothes washed and dry cleaned on a rush basis as I was checking out at 9:00 am the following day. I was informed it can be done. I even asked if the the front desk staff was certain and she said yes and that she was going to send the hotel staff to my room to pick up the clothes. When the hotel staff arrived, I informed them that it was a rush and the time I was checking out. I was then informed that it can't be done as laundry starts at 8:00 am. I would have preferred to have be given this information at check-in. There should be a tight communication/flow of information/procedures between departments to avoid/minimize inefficiencies. The front desk staff should have called house keeping or guest services to also avoid wasting time as I already sorted out the clothes and completed the form.
The second situation was at the Italian restaurant. As I completed my meal and requested the wait staff for my bill, I was later informed that the bill will take a while because it was busy in the kitchen. First of all, the guest/client should never be made aware of the chaos behind the scenes unless connected with the safety of the guest/client and if the establishment is supposedly world class. I informed the wait staff that I wanted my bill since I have beeb waiting a while. I think what is very important is efficiency and time.
The third situation was with the concierge (Renan). I called the phone line of the concierge since I could not get hold of anyone else. When the concierge answered, I requested the call be transferred to the front desk. I then heard Renan laugh and said Williams is looking for the Front Desk. First of all, Renan should have place the call on hold (that is very basic 101). Secondly, I am not certain what was so funny. Perhaps Renan can explain himself....
The fourth situation is room service does not know what is available when it comes to ice cream. They should not have to call the guest back to confirm the flavors.
The only person that saved my stay at the Marco Polo Hotel was Kristine Zamora. I had the pleasure of meeting Ms. Zamora when I had breakfast (buffet). It shows she really enjoys her job, very attentive to hotel guests. She even offered a small dish for my medicines which I appreciated. The small details for me are the most important ones. I am certain Ms. Zamora will be very successful in the hotel industry or whatever career she pursues. I really hope Senior Management appreciates the work/dedication Ms. Zamora does at the Marco Polo Hotel. Thank you
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 20 Apr 2024
Dear annawH9437XK Thank you for taking the time to write this lengthy review, I am disappointed the way the team handled your requests definitely it is not the usual standards we are service our valued guest and I wish we would have met personally to review all the challenges and disappointments. Let me rest assure I will talk to the team and will do action. I will extend your message to Ms Kristine for her attentive service. We look forward to welcoming you again in the near future at Marco Polo Plaza Cebu. Please do not hesitate to contact me if I can be of any assistance. Kind regards, Max Huber General Manager Marco Polo Plaza Cebu
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Parts of this hotel are 5 star, but parts are disappointingly in need of update. I was on the 21st floor in an updated room, but the bath was not updated. It’s a small bath relative to other high end hotels with a tub over shower. The worst part is the tub is significantly raised over the floor, making it difficult to get in/out of the tub..
The elevator to the rooftop bar is still not working. I reviewed this hotel over 6 months ago and the Manager indicated replacement would be expensive, but the reality is a 5 star hotel cannot have an inoperable glass elevator just sitting there. The hotel needs to reinvest as it still has a premier location and the bones to be the best hotel in Cebu, but being cheap on room/bath renovations and maintenance will not lead to returning guests.
The restaurant by the way is exceptional. The lunch buffet on Sunday was truly outstanding, as was breakfast. We also had good meals at the pool bar and the lobby lounge. Disappointingly the rooftop restaurant is closed on Sundays and the Chinese restaurant closed on Mondays - again, not what you would expect from a 5 star property.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 11 May 2024
Dear burghuges, Thank you for choosing to stay with Marco Polo Plaza and giving us an opportunity to serve you! Hope you are back home safe and have settled down. We appreciate your time taken to write a review about our hotel. We are currently in discussion what upgrades are need for the rooms and other facilities within the property. Thanks you for the great feedback on our Food and Beverage offerings which we are known for within the City. We all are looking forward to serve you soonest again at Marco Polo Plaza Cebu. . Yours truly, Max Huber General Manager Marco Polo Plaza Cebu
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I had an absolutely wonderful stay in Marco Polo Hotel Cebu. The hotel lobby is clean, spacious and beautifully decorated. Checking-in was a breeze. The hotel staff and service crew were courteous, attentive, and helpful. I availed of the celebrations and milestone voucher (priced at Php5,200 nett) and all the benefits indicated therein were honored by the hotel: deluxe room, buffet breakfast, complimentary room upgrade, full size mango cheesecake, a bottle of wine, late check out at 3:00 pm, and 15% discount in the hotel restaurants. It was definitely a good bang for the buck. The hotel has a gym and swimming pool. The room was clean, beddings and pillows smooth, and toiletries, bathrobe, bedroom slippers, and hair dryer were provided. The breakfast buffet offered a sumptuous array of delicious food. In sum, I recommend this hotel for your stay in Cebu, Philippines and for you to experience Filipino hospitality at its best.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 18 Jan 2023
Dear all856, Happy 2023! Thank you for choosing to stay in our hotel property and finding time to write a quick review about your recent stay. The straight-to-the-point descriptions you shared serve as a fine reference to those looking for the same quality of hotel stay experience. We are delighted to know that we have given you a good home in Cebu. We pride ourselves on the beautiful hotel that we have the pleasure to work in and the service levels that we are delighted to provide our guests. It is gratifying to read reviews such as yours, and knowing that you recognize the quality hospitality that we all strive to provide. Your recommendation to others to stay at Marco Polo Plaza Cebu is truly appreciated, this is the best compliment we can receive. We look forward to seeing you back again soon! Yours sincerely, Roel Constantino General Manager
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Bidet and Division Absence: The primary drawback in the comfort room was the absence of a bidet and a partition between the toilet and the rest of the bathroom space. This lack of separation may lead to inconvenience for guests, impacting their overall comfort. Consider installing bidet fixtures in the comfort rooms to provide guests with an added level of convenience and modernity. Create a more private and comfortable bathroom experience by introducing dividers between the toilet and other areas within the comfort room.
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Review collected in partnership with Marco Polo Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 27 Feb 2024
Dear CABDHSUD, Thank you very much for staying at Marco Polo Plaza Cebu and sharing your experience, Your perspective is very important to me and I appreciate your input. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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From start to finish, the service provided by the staff was exceptional. Their genuine warmth and attentiveness are hallmarks that elevate this property above others in terms of hospitality. While the location is distant from the main city center, it offers a peaceful retreat with the comfort you expect from a top-notch hotel. Additionally, their breakfast featured delightful surprises not typically found in standard buffet spreads.
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Review collected in partnership with Marco Polo Hotels
Date of stay: May 2024
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 18 May 2024
Dear bernardbacani, Thank you very much for staying at Marco Polo Plaza Cebu and taking the time to share your experience. We all love the way you describe your stay and we could not more agree in regards of the peaceful retreat, the serene oasis in Cebu City. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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overall stay was great. i just wish they would put bidets on their restrooms. also additional trays in the bathroom will be nice to put the soap and shampoo because the current one is very small. the facial tissue provided in our room is very limited. like it was 10 pcs folded not even a box. i have allergic rhinits so i tend to sneeze a lot.
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Review collected in partnership with Marco Polo Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 26 Feb 2024
Dear akosiroche, Thank you very much for staying at Marco Polo Plaza Cebu and sharing your experience. We are working on some of the shortcomings you mention and if all works out will be completed within the month to come. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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No really friend, but it's a beautiful hotel, I've been there twice, they treat you like Royalty, the facilities & Restaurants are amazing.
You can transport to your destinations in Grab app is like Uber.
Have Fun 😀
Hello. After a guest checks out, the room is returned to inventory, processed and cleaned for future lease. As with most hotels, day-use rates may be available in case a guest needs to shower or use a room for a limited time period.
Yes, all restaurants, lounge and bars are open. Blu Bar & Grill is open daily except Sundays. Hai Shin Lou is open daily except Monday. All the rest are open daily. Lobby Lounge has piano music on weekends. Only spa and club floor are not open yet.
Hope the update helps...
There are more places to choose from in the Cebu City area.
PRICE RANGE
₹4,540 - ₹6,510 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marco polo plaza hotel cebu city, marco polo plaza cebu
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
329
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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