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Waterfront Cebu City Hotel & Casino

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Traveller (773)
Room & Suite (495)
Dining (126)
Overview
  • Excellent30%
  • Very good41%
  • Average19%
  • Poor6%
  • Terrible4%
Travellers talk about
“uno restaurant”(38 reviews)
“breakfast buffet”(91 reviews)
“room service”(66 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (2,747)
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2,431 results
Traveller rating
789
892
452
178
120
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Time of year
LanguageEnglish
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789
892
452
178
120
Show reviews that mention
All reviewsuno restaurantbreakfast buffetroom servicebusiness tripmini barenjoyed my staydeluxe roomayala malllobbygymsecurityconventiontaxibidetphilippinesfilipino
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1 - 5 of 2,431 reviews
Reviewed yesterday

Waterfront Hotel has proven itself as one of Cebu's best options. Everything you need is within reach plus the restos have great food selection. Keep it up! We will visit again. You feel at home here and I recommend this to friends!

Review collected in partnership with this hotel
Thank Johnie L
Reviewed yesterday

Poor wifi couldn't get anything done or do video conference. Every time I did call the front desk about it they would tell me to remove wifi and map it again. Well it still wouldn't worked and it was worst at night.

Review collected in partnership with this hotel
Thank mariselanieto
Reviewed 2 days ago

The hotel rooms are really old and the breakfast buffet is just okay. Staff members are all friendly especially housekeeping. My request for an electric were granted in all 3 occasions since I stayed in this hotel for 3 times already. The only reason why...More

Review collected in partnership with this hotel
Thank petervanevangelista
Response from Anders H, General Manager at Waterfront Cebu City Hotel & CasinoResponded 2 days ago

Dear petervanevangelista Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. I our breakfast buffet is getting a lot of positive comments and...More

Reviewed 2 days ago

For a business trip, wifi signal is the most important thing. Signal keeps on disconnecting after 5 minutes. Even if you connect again, the connection is unstable. I'm sure management can easily upgrade this. I can't say anything negative with the rooms except that it...More

Thank KingSevens
Response from Anders H, General Manager at Waterfront Cebu City Hotel & CasinoResponded 2 days ago

Dear KingSevens Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We appreciate your valued feedback and thank you for sharing the experience...More

A TripAdvisor Member
1
Reviewed 2 days ago

Needs improvement in the customer service. The staff is not so helpful towards the customer. After checking in the front desk didn’t even bothered to asks us if we need assistance with our bags and when we start moving our bags to the elevator staff...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from Anders H, General Manager at Waterfront Cebu City Hotel & CasinoResponded 2 days ago

Dear Sir/Madam Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We appreciate your valued feedback and thank you for sharing the experience...More

View more reviews
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
US$ 63 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Cebu City
#5 Spa Hotel in Cebu City
#6 Luxury Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 63 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Cebu City
#5 Spa Hotel in Cebu City
#6 Luxury Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (773)
Room & Suite (495)
Dining (126)
Pool & Beach (66)
Amenities (59)
Business Centre & Event Rooms (20)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cecile V
10 June 2018|
AnswerShow all 2 answers
Response from Anders H | Property representative |
Dear Ai B Greetings from Waterfront Hotel & Casino, Yes we have storage areas for our guests and additional luggage. All depends on size and what the content of your additional luggage is. We don't charge inhouse guests... More
0
Votes
Marie R
15 May 2018|
AnswerShow all 3 answers
Response from Anders H | Property representative |
Good Morning Marie R I have tried to see and search from where this information comes but cant find. Rest assured all our rooms have air-conditioning and showers. Looking forward to welcoming you to Waterfront Cebu City... More
0
Votes
Marie R
15 May 2018|
AnswerShow all 5 answers
Response from pmak5950 | Reviewed this property |
Re Waterfront Cebu. I only stayed there once about 2 weeks ago.i also had 3 rooms. There was no problem with the air conditioning. There was a bath tub and a walk in shower in my bathroom and is actually quite spacious. I... More
0
Votes
Room Tips
"Recommend the Sup Rooms over the deluxe"
Read review
"Request a room with a view of the harbor."
Read review
"If a table game isn't open, just ask!"
Read review
"Ambassador Suites are spacious and comfortable"
Read review
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