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Holiday Inn Manila Galleria

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697 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 629: English reviews
Krabi Town, Thailand
Reviewed 17 December 2013

We stayed from this hotel about 5 times now. It never fails to give the service we are paying for. Room service was great but the breakfast served a bit slow( it was like we would like to cancel our order) but the rest excellent esp. the check in process - very convenient.

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Helpful?
2Thank Michael2332
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are grateful for your loyalty. I am saddened that you weren't entirely pleased during your recent stay with us because of our breakfast service time. I would like to apologize for keeping you waiting. We appreciate that you have brought this to our attention and rest assured that I have taken note of your concern. Hoping...

Jakarta
Reviewed 1 December 2013

Overall I give this hotel a thumbs up for effort and efficiency. The staff overall were helpful, efficient and well trained. There is an easy route into a shopping mall which was necessary for my trip to Manila. I stayed on 2 occasions at this hotel, one day on the way in prior to visiting Tacloban City (The epi-centre of...

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Helpful?
Thank Richard M
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Richard, Greetings from Holiday Inn Manila Galleria! Thank you for staying in our hotel. We are pleased to share that our Internet facilities will be upgraded by Q2 2014 (we hope you could share us your thoughts with regards to speed so that we would know if the upgrade worked). Thank you also for mentioning the electrical sockets. We...

Reviewed 23 November 2013

Situated above a mall and near businesses, location is fairly okay. The rooms are a bit old and the 2 decade-old marble bathroom tiles are in need of replacement. Service is okay, nothing special. I wouldn't mind staying there again in the future.

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Helpful?
Thank Neuroticneurologist
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to let us know of your thoughts about our hotel. It is always a delight to receive comments from our guests. We appreciate that you find the location ideal as it is situated near business institutions and connected to a shopping center. We are pleased to let you know, we are...

Dubai, Dubai, United Arab Emirates
Reviewed 22 November 2013

We stayed here for 2 days and it is very nice and good for shoppers. A great room for family or couples. You can go to the mall easily in just 3 minutes walk. But one thing I don't like is the hotel parking, everytime you have to go out, we always go to the lobby and take a hotel...

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Helpful?
Thank Ryan B
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your comments and choosing to stay at Holiday Inn Manila Galleria. We are delighted that you and your family enjoyed your stay with us. The hotel's direct access to the shopping mall is among our guest's favorite feature. On your next visit, you and your family might also want to try and visit other...

Singapore
Reviewed 11 November 2013

I stayed in this hotel three times already and it is a good hotel. However, I want to alert everyone staying there of a potential scam attempt. You will receive a call in your room by someone who claims is one of your friends in the Philippines. This person will claim he is very busy today and ask you for...

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Helpful?
3Thank ThePassenger26
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

We appreciate that you have shared with us your experience during your recent stay with us. At Holiday Inn Manila Galleria, safety and security of our guests is our greatest priority. I have already cascaded this matter to concerned departments for immediate action. We will be treating this seriously and give it appropriate attention. Please be assured that, we are...

Quezon City
Reviewed 11 November 2013

Since 2010, it has been a custom for my wife and me to go to Boracay to celebrate my birthday. Unfortunately, financial constraints did not allow us to go back to this island paradise this year. So we just decided to check in to a hotel and get ourselves some alone time and enjoy each others company. Holiday Inn became...

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Helpful?
Thank nonomaca
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

It is our greatest pleasure to welcome you back at Holiday Inn Manila Galleria We are glad that you have chosen to stay in our hotel to celebrate your special occasion and to be your top choice is even better. We appreciate your feedback on our amenities and guestrooms, which contributed positively towards your stay. We are also grateful that...

Reviewed 5 November 2013

This hotel is at a convenient location for shoppers. Room is big with a bathtub.Breakfast was acceptable. Staffs were helpful during my stay. I would say, this hotel is generally good for the amount paid.

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Helpful?
Thank 867nikkic
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your favorable feedback on your recent stay with us. My team and I are delighted that you enjoyed your stay at Holiday Inn Manila Galleria. We look forward to seeing you again and let you experience the warm Filipino hospitality. Sincerely, Felipe Executive Assistant Manager

Reston, Virginia
Reviewed 3 November 2013

It is a nice hotel - well located, spacious rooms, friendly staff. Breakfast buffet on Sunday morning is one of the best. My one major complaint is their policy to charge for early check-in. I have never stayed in a hotel that does this. They give you a room if it is available, or tell you to wait. I arrived...

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Helpful?
Thank IS1945
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear IS1945, Thank you for sharing your experience regarding your stay with us. I is pleasing to know that you appreciate our spacious rooms and enjoyed the breakfast buffet that was served. However, I apologize if your stay was negatively affected by our hotel policy. Your comments will be forwarded to the respective departments and will certainly be looked into....

Pune, India
Reviewed 11 October 2013

My very first impression after checking in to holiday inn Galleria was pretty bad as the room given to me(2514) was not checked correctly & the roof was leaking which made the entire carpet wet. As my stay was a bit long i thought that this might be a mistake to enroll for this hotel. but as an when days...

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Helpful?
Thank Prashant_skn
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to share with us your experience. We appreciate your patience and understanding. We are deeply grateful for allowing us to make it up to you. Regarding food choices, aside from serving Indian dishes for breakfast, we also have a selection of Indian cuisine in our room service and all day dining...

Port Moresby
Reviewed 5 October 2013

I stayed in this Holiday Inn hotel many times and always enjoyed it. The rooms is average and although looks old but properly maintained. What stands out from this hotel is the location and the very friendly staff all around. The staff are really knowing the meaning for good customer service. The location is very close to most of the...

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Helpful?
Thank MaiJanfad M
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear valued guest, Thank you so much for staying with us. Your good were very much appreciated by my colleagues and our team members. We hope we can welcome you on your next stay here in Holiday Inn Manila Galleria. See you soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: ₹ 4,643 - ₹ 9,352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Pasig, Metro Manila
Hotel Style:
#3 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
5 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

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Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room higher than 10th floor and rooms that end in 10's”
  • My messy room with wood furniture in the foreground
  • City view from my room
  • My nightstand with antique master control! Love it.....
 of 5 bubbles ROCROC62, 13 Mar 2017 | Read review
“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
 of 5 bubbles ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
 of 5 bubbles , 5 Feb 2017 | Read review
“Get a higher floor for a better view of the city!!”
 of 5 bubbles allysab2017, 31 Jan 2017 | Read review
“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
5 of 5