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Holiday Inn Manila Galleria

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676 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 609: English reviews
Singapore, Singapore
Reviewed 6 February 2014

We have stayed in Holiday Inn Galleria a 10 days in 2 separate occasions. On both occasions we arrive in the wee hours of the morning. Greeted with a smile and ever accommodating staff, it's a must that we give it a 5 star review. Rooms : Spacious and clean ( 01 time in a one bedroom suite & another...

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Helpful?
Thank ErMaia24
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear WanMaya24, We are overwhelmed with your kind words and we would like to thank you for sharing your experience via Trip Advisor. We take pride in being part of your special occasions and it is our aim to make it as memorable as possible. We work very hard to ensure our facilities and amenities are superior. Most especially, to...

Dubai, United Arab Emirates
Reviewed 3 February 2014

I always stay at Holiday Inn Ortigas because the company I work for always put us in this hotel. I find the staff very courteous, from bell boy, from the operator just everyone! Always have a smile on their face and is always a pleasure for them to serve you. The bed is very comfortable and so the pillows! They...

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Helpful?
Thank asb_9theTraveller
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are grateful for your loyalty. It is pleasing to know that you appreciate our facilities, amenities and your love for our the bed and pillows. Most important of all your appreciation of our staff's impressive service. Thank you for sharing with us your observation on our room carpets and elevator. We are pleased to inform you...

Meitar, Israel
Reviewed 24 January 2014 via mobile

The hotel is very good and clean. Breakfast is very good everything is available. Wi fi is not free and expensive unless you are IHG member than you'll get it for free. Rooms are big and very clean. One of the best gym rooms I have seen globalwide. Has a very good mall for shopping. Warmly recimmend.

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Helpful?
Thank Itain
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Itain, Wow! Thank you so much for enjoying your stay with us. We welcome you on your next visit! Cheers! Felipe

Colombo
Reviewed 20 January 2014

We stayed here for just one night in one of the club suite rooms. The room was incredibly comfortable with every luxury you would expect from a hotel like this. We booked this through the Agoda website and got a pretty good deal. If you do book one of these rooms then you should go to the 19th floor for...

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Helpful?
Thank LankaManc
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your sharing with us your wonderful feedback about Holiday Inn. I believe you were referring to our sister hotel which is the Holiday Inn and Suites Makati. On their behalf, we appreciate that you have taken your time to share this to us. We are delighted that we have met your expectations and we...

Kolkata
Reviewed 17 January 2014

stayed in this hotel for 6 days and the stay was good. The rooms in which I stayed were big, clean and the view was nice. the bathroom was clean and hot water was there 24*7. the AC was effective. The checkin and checkout was quick and fast. The breakfast was good and spread was nice. It even had veg...

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Helpful?
Thank nikhil85
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Nikhil, Thank you for choosing Holiday Inn Manila Galleria. It is our pleasure to be of service! Our team members are working very hard to give our valued guests, like you, a comfortable stay. We are happy that you appreciate our efforts and we welcome you on your next visit. Cheers! Executive Assistant Manager

Spokane, Washington
Reviewed 14 January 2014

I was booked in this hotel by my company for 39 nights. The staff was ok at check-in. they put me in a pretty small room. the bed is right next to the door so it was very loud with kids screaming and the ding of the elevator. Then in the middle of my stay I had to move rooms...

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Helpful?
Thank GavinM136
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We truly appreciate the time you spent to raise your concerns with us. Please do accept my sincerest apologies for all the inconvenience that you experienced. We understand that we fell short of meeting your expectations. I do hope that you would still give us another chance to make it up to you when you get back....

Woy Woy
Reviewed 13 January 2014

I had the extreme pleasure of staying in this Hotel with my darling wife. It was very impressive and the staff were very pleasant and polite. They were very helpful and they made us feel very comfortable. We stayed in the Family Deluxe Suite and were EXTREEMLY IMPRESSED. The rooms were huge and the bed was very comfortable. I would...

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Helpful?
Thank BassdrumR
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear BassdrumR, No words can express my joy at the moment of reading your comment. We are delighted to make your stay wonderful and pleasant. You deserve the best from us and we will continue to impress our valued guests, like you, to the best of our abilities. Have a wonderful week ahead and see you on your next visit!...

Calgary, Alberta, Canada
Reviewed 13 January 2014

My wife and I recently stayed in this hotel for almost 2 weeks. There are so many things to like about this hotel. Firstly, is the location. It is convenient to get something without having to go out of the building as the hotel has access to the mall. But more importantly, is the service. You will really feel the...

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Helpful?
Thank Nilo V
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Nilo, Here at Holiday Inn Manila Galleria we try our best to provide an excellent stay to our guest. I agree, our team members play a vital role in making this happen, which is why we have shared this wonderful comment to them and they are very much flattered. Comments like this makes us proud to be in the...

Hamburg, Germany
Reviewed 28 December 2013

Stayed for two nights over a weekend. Check in was poor and uninspiring. The guy who assisted me couldn't have been more disengaged when he interacted with me. I had a special rate and didn't have the voucher so he basically just said mail it to me or I'll change your rate. After I sent it to his address, of...

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Helpful?
1Thank PsychedDeutsch
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding our hotel. Rest assured that we will address the issues you have raised and provide a better service on your next stay. Executive Assistant Manager

Littleton, Colorado, United States
Reviewed 26 December 2013

I stayed a week for work and had the graveyard shift. Sleeping during the day was tough since the curtains didn't completely cover the windows. The view was of neighboring buildings. The hospitality was outstanding and my housekeeper helped me with the curtain issue. I didn't get a chance to use many services but being attached to the mall is...

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Helpful?
Thank Aubrey A
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Aubrey, Thank you for appreciating our Room Attendant Luv Luv for her effort in making you feel comfortable. It truly gives us a sense of achievement to hear such kind words. I hope you will get a chance to enjoy our gym and pool at the 5th level of our hotel on your next visit. We hope to welcome...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: ₹ 5,242 - ₹ 7,898 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Pasig, Metro Manila
Hotel Style:
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
4 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

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Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
“Upper floors and away from the elevators.”
 of 5 bubbles William_Nisperos-Tx, 6 Jan 2017 | Read review
“go high for quiet, but beware time for elevators to get to you”
 of 5 bubbles 10MikeF10, 14 Nov 2016 | Read review
“Rooms at the upper floor provide a nice view of the metropolis”
 of 5 bubbles CarminaE_12, 18 Oct 2016 | Read review
“maybe having a room with the pool view is better than seeing the traffic and crowded people in the city view”
 of 5 bubbles snoopyNY, 12 Oct 2016 | Read review
5 of 5
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