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Holiday Inn Manila Galleria

One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
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Close 
  • Robinsons Galleria
    0.1 km
  • 4 star hotel
  • Pool
Reviewed 23 June 2014
A great stay with some room for improvement
I stayed at this hotel for two nights (I should have booked for... more
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676 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 609: English reviews
Brisbane, Australia
Reviewed 23 June 2014

I stayed at this hotel for two nights (I should have booked for 3 nights as I had to extend my stay in Manila, but when I checked in I was told the hotel was fully booked for the 3rd night, so I ended up moving to another hotel for the 3rd night). This is a fine hotel but the...

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Helpful?
Thank RichardMeng
Aimee L, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Richard, Location and comfort is our promise. Our hotel is directly connected to Robinsons Galleria and minutes away from key locations in Ortigas. As we promised comfort, we are flattered by your appreciation of our spacious rooms. We will be working on facilities and service enhancements as you mentioned so that we can continue to provide memorable experiences to...

Mandaluyong, Philippines
Reviewed 22 June 2014

We stay in this hotel at least once a year for an annual convention. During the first stay, it looks just like the other hotels with comfortable beds and a bathtub. However, after a few more stays, I realize that this is actually a very good hotel in a decent location. The rooms are always clean and comfortable furniture are...

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Helpful?
Thank Dianne P
Aimee L, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Dianne, Your comfort and safety matters to us most and we are more than eager to provide these during your stay. We thank you for recognizing our efforts. Rest assured that we will continue to be one of the best hotels in Ortigas. See you soon! Quality Officer

Reviewed 21 June 2014

I would like to give this hotel a high (i.e. 4-star rating) but the parking was a downer. The hotel shared the same parking area as that of Robinson's Galleria! And when I arrived, the mall parking was full. So if you are bringing a car and convenient parking is a priority, then avoid this hotel. The hotel looks a...

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Helpful?
Thank buwayahman
Aimee L, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Your convenience matters to us and we are happy that you have found our hotel very accessible. We offer complimentary valet service for in-house guest and will be more than happy to serve you better in the future. Regards, Quality Officer

New Delhi, India
Reviewed 20 June 2014

A decent hotel located in CBD area and easy to move around if you are on business. The staff all very attentive to your needs - very efficient and prompt. With Manila traffic location of your hotel can be a very important to business traveler. The only negative point is breakfast - while it is a very elaborate spread -...

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Helpful?
Thank Taposhc
Aimee L, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We value your convenience and preferences, hence we have shared your comments to the team to find ways in improving our services. We also thank you for recognizing our team's effort in providing quick and reliable service. Hope to see you soon! Quality Officer

Gold Coast, Queensland, Australia
Reviewed 15 June 2014

You can eat anywhere in Manila for $5 or less however the Holiday Inn think breakfast at $25 each and the Internet for $15 per day seems a fair price. I wonder if they are paying their staff according to their rates. The room was nice but ordinary, the staff stand offish and impersonal lingering for the expected tip. A...

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Helpful?
Thank Kerrie M
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your feedback. I understand that you were not entirely pleased during your stay due to our rates and thank you for sharing it to us. We will take a look at this matter and see what we can do. As our valued guest, we value your feedback and we are grateful for the time...

Quezon City
Reviewed 10 June 2014

I have availed of the Deal Grocer voucher for an overnight stay unfortunately i was not able to do our staycation as planned since we were assigned to a PWD room. We just realized this after we went back for a meeting and family dinner. The bed is too small which claimed to be King Size but it is not...

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Helpful?
2Thank Arvin T
Aimee L, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Arvin, Thank you for your feedback with regards to your previous experience. We value your comments as an area to improve our services. I hope you would allow us to get in touch with you once more. Our Hotel Manager will give you a call soon. Have a great weekend! Regards, Public Relations Manager

Port Sunlight, United Kingdom
Reviewed 7 June 2014

Stayed just a couple of nights, the room was large and spotlessly clean but just a little dated. I was on a high floor so the view was not too bad but the wait for the elevator at busy times was uber long and then crowded. Breakfast was ok, lots of choice and not too crowded which was good and...

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Helpful?
1Thank Fluffypoppett
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your kind feedback, it is great to hear from you and we appreciate the time you spent to share with us you recent experience. We are glad that you had a wonderful time with us. Looking forward to serve you again Sincerely, Public Relations Manager

Murrieta, California
Reviewed 5 June 2014

Stayed here for 7 days/6 nights from May 16-22. The lobby was modern but small (really don't need to go there except for check-in and checkout. Check in was smooth and effiient. I was told that Wi-Fi access was extra. I paid about 800.00 pesos extra- (about $19 for 3 or more gadgets). I upgraded to deluxe King on the...

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Helpful?
1Thank ayrinv
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We truly appreciate the time you spent to share with us your feedback and choosing to stay at Holiday Inn Manila Galleria. We are also thankful for your generous ratings. Please be assured that I have written down all your suggestions so I can cascade this to the team. This will truly help us to improve our...

Marikina City, Rizal, Philippines
Reviewed 3 June 2014

Stayed overnight with my family... the service is OK but needs to improve facilities.. the hotel staff are accommodating.. The hotel is conveniently located near shopping malls and tourist spots.. it is worth the price..

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Helpful?
Thank docRonnie
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your positive comments about Holiday Inn Manila Galleria. We are very pleased that you had a wonderful stay with us. Our hotel's direct access to the shopping mall is a feature of our hotel and we are grateful that you appreciate the convenience it offers. We do hope to welcome you again soon Sincerely,...

Singapore
Reviewed 1 June 2014

The hotel itself is old and the lifts are superbly slow. It literally takes me 10mins just to wait for ONE lift to reach my floor (I think I was on the 18th floor so I really feel bad for those who stay way above that) The room is spacious but furnishings are old and really need to be updated...

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Helpful?
Thank MsChipper
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to share with us your feedback. We deeply regret that you are not completely satisfied with your stay with us. Regarding our elevators, I am pleased to share with you that we will be replacing them by the end of the year. As for our food selections at Fab Restaurant, I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: ₹ 5,187 - ₹ 7,848 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Pasig, Metro Manila
Hotel Style:
#3 Spa Hotel in Pasig
#4 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
4 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

See all questions (4)

Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
“Upper floors and away from the elevators.”
 of 5 bubbles William_Nisperos-Tx, 6 Jan 2017 | Read review
“go high for quiet, but beware time for elevators to get to you”
 of 5 bubbles 10MikeF10, 14 Nov 2016 | Read review
“Rooms at the upper floor provide a nice view of the metropolis”
 of 5 bubbles CarminaE_12, 18 Oct 2016 | Read review
“maybe having a room with the pool view is better than seeing the traffic and crowded people in the city view”
 of 5 bubbles snoopyNY, 12 Oct 2016 | Read review
5 of 5