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Hotel Jen Manila

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#4 of 31 Hotels in Pasay
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Manila
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802 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Shanghai, China
Reviewed 21 July 2015

First time here. Used to be the Traders Hotel. Quite a old hotel and rooms are not very well maintained, by Shangri-La or even Traders/Jen standards, anyway. The neighbourhood is far from good. Staff, however, is courteous but so would most of them in a Philippines hotel. Not to the far from the airport and the Mall of Asia (MOA),...

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Helpful?
Thank Dochenry2013
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Dochenry2013, Thank you for taking the time to review our hotel. We truly value your opinion and we believe that it is with feedback like this that we can improve our services and facilities. Please contact me through my email edward.kollmer@hoteljen.com so I may discuss your concerns further. Looking forward to hearing from you. Yours sincerely, Edward Kollmer General...

Baguio, Philippines
Reviewed 20 July 2015 via mobile

i used to book here when it was trader's hotel and have always had a great stay! it is now called hotel jen. same look, same buffet area! the staff this time is different, and they all have tags that look like sheriff's badges. reception staff and the bellboys very accommodating and friendly. no problem with water supply and shower...

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Helpful?
Thank Felina M
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Felina, Thank you so much for your positive feedback about our hotel. Your thoughts about our team, location, rooms, bathrooms, toiletries and restaurants have been shared with everyone here at Hotel Jen Manila. I am glad that you had a great experience at our hotel and I am excited to welcome you back at some time in the future...

Victoria, Canada
Reviewed 16 July 2015

First time at the Jen which seems to be an older model Shangrila. We booked a corner suite with points. the rooms were huge and the view over Manila Bay was great. We used the lounge on the 19th floor and the staff were very accommodating. The only issue we encountered in our one night stay was flooding in the...

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Helpful?
Thank scapaflow40
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear scapaflow40, Thank you so much for your positive feedback about our hotel. I really appreciate your comments about our team, rooms and club lounge. We will definitely share your kind words with everyone here at our hotel. We apologize for the inconvenience you had due to a clogged drain, please be assured that this won’t happen again in your...

Reviewed 15 July 2015 via mobile

Been staying in this hotel for the past 2 years - work related. On few other occassion - function/leisure related. The hotel staff has never failed to impress me nor surprise me with their politeness, cheeriness and helpfullness. - Many remembers me by name thus making it a 'special day' everyday. - Greetings are always free flowing all times of...

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Helpful?
Thank Terence P
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Terence, Thank you so much for your positive feedback about our hotel and our team. Please be assured that the hotel and its team will always be committed to provide excellent, cheerful and fuss-free service to our valued guests. Your kind words have been shared with all here at Hotel Jen Manila, specifically to Ms. Gian of our front...

Manila, Philippines
Reviewed 14 July 2015

Stayed here during the Pope's visit to the Philippines, located along Roxas Blvd. across the Cultural Center of the Philippines. For guests visiting the cities of Manila, Pasay and Makati hotel is located in the center making it accessible to various transport options. The hotel had several names from Holiday Inn to Traders Hotel and now Hotel Jen, it has...

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Helpful?
Thank jatv
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Jatv, Thank you so much for your positive feedback about our hotel. I’m really glad you enjoyed your stay with us. Your thoughts about our rooms and location have been shared with all. I am excited to welcome you back some time in the future to experience "That Jen Feeling" once again. Yours sincerely, Edward Kollmer General Manager

new york
Reviewed 7 July 2015

Have stayed here multiple times. Was known as Trader's Hotel, and remains part of the Shangra La group. Right across the street from the Philippine Cultural Center. Stay on the exec floor. Private checkin-out, great food, afternoon tea, and cocktail hour. Service is exceptional. Rooms are spacious. Laundry service is a bargain. For about $20, fill the entire bag, and...

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Helpful?
1Thank bjb57
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear bjb1370, Thank you so much for your positive review about our hotel specifically the food, club lounge, bedrooms, laundry service and outdoor pool. Your comments will be shared to the entire Hotel Jen Manila team. We truly value your opinion and we are glad that we have met your expectations. I am excited to have you back and experience...

Quezon City, Philippines
Reviewed 6 July 2015

We're staying here now and we have to say that it was been a splendid stay so far. Superb customer service, great staff, fine dining. The rooms are spacious, clean tho' have that feeling of being old but it is not an issue. Only peeve is that there are no bidets in the bathroom. Everything is within distance, from SM...

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Helpful?
Thank Fccf S
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Villa Maria Guests, Thank you so much for your positive feedback about our hotel. Your thoughts about our team, rooms and internet connection have been shared with all. I am excited to welcome you back some time in the future to experience "That Jen Feeling" once again. Yours sincerely, Edward Kollmer General Manager

China
Reviewed 29 June 2015

I got your attention, did n't I ? Hotel Jen is outstanding !! I stayed here 4 nights last week during the Philippine livestock show. It is all about the people who make this place remarkable . Service is superb,always with a smile.The waitress in the bar is so attentive,coming back on the second evening she knew exactly what i...

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Helpful?
Thank robert w
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Robert, Thank you so much for sharing your satisfying experience at Hotel Jen Manila and for recognizing the excellent service of my team. I really appreciate your comments about our rooms, food options and internet connection and will definitely share your kind words with everyone here at our hotel. I look forward to welcoming you back and experience ‘That...

Pasig, Philippines
Reviewed 25 June 2015 via mobile

Been to Hotel Jen. The executive rooms were spacious, modern and luxurious. The executive lounge has a nice view of Manila Bay, perfect view while having breakfast. I also noticed that they have high speed wi fi. I was able to download a clip, in mere minutes. The lobby restaurant Latitude has great courteous staff/server, and good selection of food....

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Helpful?
Thank mranola
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Mranola, Thank you so much for taking time to share your experience at Hotel Jen Manila. Very happy to hear you enjoyed your stay with us. Your positive comments about our team, bedrooms, club lounge, internet connection and food options are shared with everyone here at the hotel. Excited to have you back some time in the future to...

Reviewed 20 June 2015 via mobile

We held our commencement exercises here and we were all wowed by the hotel's transformation. The huge ballroom is so chic and elegantly adorned. The staff , Josh particularly was a perfect hostess and event coordinator! We love you hotel Jen!

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Helpful?
Thank Flormir
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Flormir, Thank you so much for your positive feedback about our hotel. Very happy to know that our hotel has positively contributed to the success of your commencement exercises. Please be assured that your kind words will be shared with Ms. Josh and the rest of our team here at Hotel Jen Manila. Excited to have you come back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: ₹ 5,236 - ₹ 10,406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay, Metro Manila
Hotel Style:
#4 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Manila staff and other travellers.
12 questions
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Questions? Get answers from Hotel Jen Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked Roxhaus Boulevard but the noise from the road and the nearby building site never penetrated the room.”
 of 5 bubbles robi653, 8 Mar 2017 | Read review
“Bay view rooms are quieter.”
 of 5 bubbles GraemeLancashire, 20 Feb 2017 | Read review
“The higher the floor, the quieter the room and the best view”
 of 5 bubbles bamba68, 3 Feb 2017 | Read review
“better request a room facing the Manila Bay while checking-in..”
 of 5 bubbles 622willyg, 25 Jan 2017 | Read review
“12 floor is the best.”
 of 5 bubbles jennicelf, 17 Jan 2017 | Read review
5 of 5