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Hotel Jen Manila

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#4 of 30 Hotels in Pasay
Certificate of Excellence
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734 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Manila
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Showing 607: English reviews
Paranaque, Philippines
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 March 2015

Man, o man, this has gotta be our new favorite! We got Hotel Jen for our event, and I can say it has the prettier grand ballroom compared to the 5-star hotel near it, only smaller. Our guests loved the place as well as the food. The waiters are very attentive and sensitive to the needs of our guests, the... More 

Helpful?
1 Thank pinanay
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear Pinanay, I am very delighted to hear that Hotel Jen Manila is your new favorite place for staycation and events. I am glad that we have met your expectations and that you enjoyed your stay with us. I appreciate your comments and I hope that my team and I can welcome you back soon. Sincerely, Edward Kollmer General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2015 via mobile

Travel with family and they all satisfied with all the service in hotel provided. A big thank you to Jex for helping kuya extended their stay and really helpfull at our departure. Alex & Amy at reception for very warm welcoming at late night. And a guy we dont have his name which work at night with a dog name... More 

Helpful?
1 Thank Merlin Anne C
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear Merlin Anne C, Thank you so much for your amazing review about our service. We hope that you enjoyed your stay and had a great time. We truly value the opinions of our customers and we are glad that we have met your expectations. We are very excited to welcome you back here in Hotel Jen Manila and experience... More 

Reading, England
Level Contributor
116 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 18 March 2015

Recently stayed for 2 nights then a further 1 night. Excellent comfortable, clean and quiet room with a reasonable view. Had a minor issue which was sorted expertly and promptly. Reception area staff very friendly. Unfortunately we considered the restaurant breakfast as below expectations e.g. tables uncleared, coffee machine not working and every morning several items unavailable and staff needing... More 

Helpful?
2 Thank extravelmgr
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear extravelmgr, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. Please understand that we value your business. We will not leave any stone unturned to make sure our guests feel comfortable, safe and secure. The customer... More 

Asan, Mariana Islands
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 March 2015

Hotel was recently changed to Jen Hotel. Club rooms are very spacious, comfortable, great view, king size bed very cozy. Room service was excellent and prior to staff leaving they ensure order is correct and to your liking. Housekeeping very attentitive to details. Club Lounge staff very informative of your wants and needs.

Helpful?
1 Thank asanrules
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Asanrules, Thank you so much for your amazing review about our hotel. We hope you enjoyed your stay and had a great time. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua More 

Taree, Australia
Level Contributor
476 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 12 March 2015

This hotel has undergone a name change within the last six months. It once was called the Trader’s Hotel and now goes by the name of the Jen. We chose it for our overnight stay in Manila whilst waiting for a plane connection. Next time we would choose a hotel nearer the airport. We chose this one as it promised... More 

Helpful?
Thank Aussielins
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Aussielins, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. Please understand that we value your business. We will not leave any stone unturned to make sure our guests feel comfortable, safe and secure. The customer... More 

Lancashire, United Kingdom
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 March 2015

I stayed here twice recently, once when I arrived in Manila, Philippines and returned before I returned to the United Kingdom. The location is, as I see someone else has mentioned, is far out from many attractions but it is near to Mall of Asia and a Robinsons Mall which sufficed for me. To see other parts of the city... More 

Helpful?
Thank Lttle_Gem
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Hilarylh, Thank you for taking the time to review our hotel. We very much appreciate your kind words about our staff and service as well as your feedback on our facilities. We truly value the opinions of our customers and we sincerely apologize that we did not meet your expectations and for the inconveniences you experienced during your stay.... More 

1 review
Reviewed 28 February 2015 via mobile

Food taste not that bad but not that impressive as well and it's a bit expensive. No dedicated business center. I have to ask the frontdesk person to print and scan my files from their printer. Worst, the frontdesk officer printed and photocopied the documents instead. I only found about it when I checked my email and no scanned docs... More 

Helpful?
Thank MK J
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear MK J, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. We have taken note of your concerns and rest assured that we will investigate and improve on this matter. You may contact me through my... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2015 via mobile

My and my closests girlfriends stayed at Hotel Jen for about 3days and 2 nights we opted to check in this hotel because our friend who is getting martied over the weekend is also staying there. Hotel Jen has a very cozy and laid back feel from its lobby and the rooms. Me and my friends room are very comfy... More 

Helpful?
2 Thank Binx_Bugarin
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Binx Bugarin, Thank you so much for your amazing review about our hotel. We are glad that you enjoyed your stay and had a great time. We are happy that you have found us. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua Director of Operations More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 February 2015 via mobile

I spent roughly a week at this property while in Manila on Business. The location is great as its near the Mall Of Asia but it's not too convenient if you need to be in and around Makati a lot. It can take over an hour by car to get to Makati. Other than this the rooms are great, staff... More 

Helpful?
1 Thank Rene S
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Rene S, Thank you so much for your amazing review about our location, service and room. We hope you enjoyed your stay and had a great time. We are happy that you have found us. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua Director of... More 

Toronto
Level Contributor
265 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
Reviewed 20 February 2015

We stayed in this hotel for four nights during our recent tour of Manila. It is located about 20 minutes from the airport (unless there is massive gridlock as sometimes happens in the city!). The hotel reception is open and large. Our check in was fast and the receptionist was friendly. This was true of all of the hotel staff... More 

Helpful?
2 Thank Canadian079
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Canadian079, Thank you so much for your amazing review about our hotel specifically the room, food and service. We are glad to hear that you enjoyed your stay. We have taken note of your observations and rest assured that we will take appropriate action on this matter. We are excited to welcome you back here in Hotel Jen Manila... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: ₹ 6,169 - ₹ 9,802 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay, Metro Manila
Hotel Style:
#4 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Manila staff and other travellers.
5 questions
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Questions? Get answers from Hotel Jen Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on higher floor are quieter”
 of 5 bubbles 560mylenem, 14 Nov 2016 | Read review
“rooms on the higher floor are quieter”
 of 5 bubbles mg_72105, 14 Nov 2016 | Read review
“We had an Executive Club room and would recommend this. Food and drinks in the evening make it well worth it.”
 of 5 bubbles Swindon_Boy, 10 Nov 2016 | Read review
“ask for corner room facing harbour”
 of 5 bubbles neilpnl, 1 Nov 2016 | Read review
“Club room, they're renovated”
 of 5 bubbles reneeh439, 22 Oct 2016 | Read review
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