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Hotel Jen Manila

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#4 of 31 Hotels in Pasay
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Manila
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783 Reviews from our TripAdvisor Community

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Showing 647: English reviews
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Lancashire, England
Reviewed 2 days ago NEW

This hotel is on a main and very busy road across from the marina, this means it does have a lot of traffic noise all day and night. There is also extensive building work going on adjacent so that can also be noisy, take some earplugs and you can then enjoy the rest of the hotel. It is quite old...

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Helpful?
Thank GraemeLancashire
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi GraemeLancashire, Thank you for sharing your positive thoughts about the hotel specifically about the cleanliness, our team, room and food. I hope that you enjoyed spending time at the Club Lounge and pool. We will continuously strive to further improve and we hope for your return soon. Yours sincerely, Edward Kollmer General Manager

Reviewed 4 days ago NEW

Hotel Jen has wonderful customer service in the club lounge separate check in was very efficient. If you want to stay in Hotel Jen it is worth paying the extra money for the club room you will not regret it. Club access and breakfast buffet included.

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Helpful?
Thank Naiel V
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Naiel V, Thank you for taking the time to share your recent experience. It was pleasing to know that we have met your expectations. Thank you for recommending our Club room with Club Lounge access to other guests. It would be a pleasure to welcome you back for another memorable stay with us. Yours sincerely, Edward Kollmer General Manager

United Kingdom
Reviewed 1 week ago

We stayed here for 5 nights as we had tickets to see the miss universe competition at the Moa . We were very pleased with our room it being spacious and well appointed with all amenities tea coffee etc , great comfy bed and pillows also the room had blackout curtains so it was good for a sleep in ....

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Helpful?
Thank Thongnaipan
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Thongnaipan, Thank you for taking the time in sharing your recent experience and we are happy that you enjoyed your stay and had a great time. Thank you for your compliments about the room, bed and pillows, team, and buffet breakfast. I am glad that you enjoyed the view and perks at the Club Lounge. My team and I...

Reviewed 1 week ago via mobile

I like this hotel. It's not overly fancy but it suits my needs. It's clean, staff are professional and helpful and the rooms well laid out. The pool is a good size but with the construction going on next door a bit noisy at the moment. It is in close proximity to MOA with shuttle service provided by the hotel...

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Helpful?
Thank Douglas K
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Douglas K, Thank you for sharing this with us and for the kind review about hotel. I am glad that you find the hotel clean and that our team was professional and helpful. Your feedback about the complimentary shuttle service to MOA, carpet and pool is noted. We are currently getting quotations with regards to the carpet. Thank you...

London, United Kingdom
Reviewed 1 week ago via mobile

Large clean rooms with tea/coffee facilities Great comfy big beds. Basic bathroom with all the amenities. Lovely selections for buffet breakfast Staff are friendly and very efficient Very close to the airport Free shuttle bus to the mall. Cons: Can hear traffic from our side. Decore is your average chain looking hotel With no character

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Helpful?
Thank Roush c
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Roush C, Thank you for sharing this with us and for the kind review about the room, bathroom, bed and location. Thank you for your compliments about the buffet breakfast selection and I’m happy to hear that the service delivered by the team was friendly and efficient. I am sorry for the inconvenience caused by the noise. Thank you...

Franklin
Reviewed 2 weeks ago

Rooms are great with all the amenities. Very comfortable, relaxing and restful. The gym is phenomenal, having everything I use at home. Restaurant has great food, although the buffet could be arranged to be a little more user-friendly. The gym is invaluable.

Review collected in partnership with shangri-la.com
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Helpful?
Thank belad844
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Belad844, Thank you for sharing your feedback to us. We are happy to know that you had a great time. We appreciate your kind words about our room, the food and It was great to know that you enjoyed spending time at the gym. We hope to have a pleasure to welcome you back and experience “That Jen Feeling”...

Manila, Philippines
Reviewed 2 weeks ago

I had to attend to a Doctors' Convention at an area nearby. The closest hotel there was Sofitel and was already fully-booked. So I was moved to this hotel. When I arrived, I was dismayed that there was no parking. My brother-in-law had to park somewhere else. But other than that, they offer Valet (which I refused to avail). I...

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Helpful?
Thank Moneymagnet889
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Moneymagnet889, Thank you for taking the time to share your recent experience and we appreciate your compliments about the hotel specifically about the room and buffet breakfast. I am sorry for the inconvenience caused on the tub and the parking. We will continually strive to improve and we hope for your return soon. Yours sincerely, Frencie Duadua Director of...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago

The rooms have woefully inadequate and dingy lighting reminiscent of hotels in the 90s! It's unfortunate that the lighting alone makes it appear to be a seedy property. I stayed in a Bay View room and the natural light coming in (somewhat) was the only grace. Most of the time I had a sense of immense claustrophobia during the times...

Review collected in partnership with shangri-la.com
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Helpful?
Thank A TripAdvisor Member
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi, Thank you for your feedback following your recent stay. At the outset I apologize for the upset caused. Your feedback about the lighting of the room you stayed in is noted. I can confirm that we shall be starting soon a bedroom wide project to improve the lighting. We will continually strive to improve and thank you again for...

Singapore River, Singapore
Reviewed 2 weeks ago via mobile

Stayed one night at this hotel yesterday. Decided to try the Japanese restaurant. Was tricked by their menu not showing that 12% vat would be added in top of the service charge of 10% and another government tax of 2.5%. So the bill came up with a mark up of 24.5%!! Not including VAT in the price of the menu...

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Helpful?
Thank Didier K
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Mr. Didier Chenneveau, Thank you for your feedback following your recent stay. I thank you for taking the time to explain what transpired. I apologize for the upset caused and the manner in which your feedback was facilitated. Your comments about how the price is reflected on the menu is noted. We take your feedback very seriously and can...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

Lovely hotel,spacious room and friendly staff. We checked out at the Lounge on 19 January and the girl that checked us out was very nice, friendly, helpful and very informative unlike the girl that checked us in the day before.

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Helpful?
Thank bamba68
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Bamba68, Thank you for sharing this with us and we appreciate your compliments about the hotel. Your feedback about your check in experience has been discussed with my Front Office Manager. Rest assured that we will continue to focus on the improvement of our efficiency and service. We will continually strive to improve and we hope for your return...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: ₹ 4,973 - ₹ 11,224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay, Metro Manila
Hotel Style:
#4 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Manila staff and other travellers.
9 questions
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Questions? Get answers from Hotel Jen Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bay view rooms are quieter.”
 of 5 bubbles GraemeLancashire, 20 Feb 2017 | Read review
“The higher the floor, the quieter the room and the best view”
 of 5 bubbles bamba68, 3 Feb 2017 | Read review
“better request a room facing the Manila Bay while checking-in..”
 of 5 bubbles 622willyg, 25 Jan 2017 | Read review
“12 floor is the best.”
 of 5 bubbles jennicelf, 17 Jan 2017 | Read review
“There is an eight lane road on the front of the hotel; rooms further back should be quieter.”
 of 5 bubbles A449, 16 Jan 2017 | Read review
5 of 5