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The Heritage Hotel Manila

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1,779 Reviews from our TripAdvisor Community

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Showing 1,523: English reviews
Palm City, Florida
Reviewed 18 January 2016

The stay was terrible. The carpet in room stunk, bathroom tub was in disrepair, bathroom door didn't close. The floors in bathroom door were rusted. The front desk forgot to give me vouchers for breakfast meal. I requested a room change and was ignored. They should refund me completely.

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Helpful?
Thank dlschumm
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear dlschumm, We regret to hear of your unpleasant experience during your stay. We have clearly noted your concerns. It may pleased you to know that we have plans of renovating the hotel in the near future. We apologize for any inconvenience due to this lapse in service and we endeavor to improve our services. Thank you for letting us...

London, United Kingdom
Reviewed 17 January 2016

the best in manila easy access to anything from mall to sightseeing anything u want to do is close by an also transport any type from jeepney to taxis an any other sort of transport is right on your footstep make it easy to go anywhere u want love it an will go back again

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Helpful?
Thank LOUIS R
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear LOUIS R, Thank you for your feedback. We are happy to know that we have made your stay an enjoyable and comfortable one. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. Thank you and we look forward in welcoming you back in our hotel. See you...

London, United Kingdom
Reviewed 16 January 2016

I just stayed in this hotel for one night as had an early flight and is convenient for getting to the airport. It's not too expensive and because of this, I wasn't expecting much but I had no complaints at all. The staff were friendly and helpful and the room was great value. The area outside seemed a bit unsavory...

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Helpful?
2Thank PeterSmith2012
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear PeterSmith2012, Thank you for your feedback. Glad to know that you had a comfortable stay. Thank you for complimenting our staff and the room. Our location is indeed ideal as it is near the airport and the mall. We look forward in welcoming you back to our hotel. See you on your next visit! Thank you. THE MANAGEMENT

paranaque
Reviewed 16 January 2016 via mobile

I'm rating this hotel as a "4-star hotel" as that's what they claim to be. Check in and check out is quite efficient despite the new year crowd. Reception staff are friendly. Room is obviously old and needs updating but clean. Got a few insect bites from the bed. Electrical outlet beside the bed not working. Hot water not functioning...

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Helpful?
Thank ShehLopez
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear ShehLopez, Thank you for the feedback! We are glad that you enjoyed your stay. It is our pleasure to have served you. We have also noted your concern regarding restaurant and services. We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know. We look forward...

County Cork, Ireland
Reviewed 16 January 2016

I have stayed in this hotel on several occasions. I chose it initially due to its proximity to the airport. Traffic in Manila is very dense so allow about 30 travel time by taxi to travel between the hotel and the airport. . When you arrive at the airport, use a metered taxi as the charges of the airport taxis...

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Helpful?
1Thank Declan K
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Declan K, We are delighted to hear of your positive feedback. Glad to know that we have made your stay a relaxing and comfortable one. Thank you for complimenting our room, the staff and the food. We truly devote ourselves in providing the best service to our guests. It is our pleasure to have served you. Our location is...

Pasay, Philippines
Reviewed 16 January 2016

We had an excellent stay at Heritage Hotel Manila. From the staff to room service it was indeed an world-class treatment and service. The location is suitable and near the airports. Whenever we take a cab we feel safe because the attendants getting taxi information.

Review collected in partnership with this hotel
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Helpful?
Thank emerson_dlcrz
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear emerson_dlcrz, We are delighted to hear of your positive feedback. Glad to know that we have made your stay a relaxing and comfortable one. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. Thank you and we look forward in welcoming you back in our hotel. See...

Seattle, Washington
Reviewed 15 January 2016

We stayed over one night before taking a grueling 8 hour road trip north. Staff was excellent, but the room and the facility really needs to be updated. If you need reliable wifi, good luck, only in lobby area and it is SLOW. The hotel is located along busy street, but when your in the room it's pretty quiet. It...

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Helpful?
Thank Sjkl1973
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Sjkl1973, Thank you for your feedback. We have noted your concern regarding the wifi. We apologize for any inconvenience due to our lapse in service. It may also pleased you to know that we will be renovating in the near future. We value our customer's satisfaction and we devote ourselves in providing the best service to our guests. Thank...

Reno
Reviewed 15 January 2016

The staff was absolutely phenomenal. Very courteous and helpful, from arrival to departure. Front counter was professional and answered all of our questions, the bellhop took our bags up for us and when we arrived to our room the keycard issued didn't work. He ran down and returned with a fixed card with extreme haste. Guards in front waved down...

Review collected in partnership with this hotel
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Helpful?
Thank jmarsh_146117
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear jmarsh_146117, Thank you for your feedback. We are glad to hear that you have enjoyed your stay. Thank you for complimenting our staff, the rooms and the food buffet. We devote ourselves in providing the best satisfaction to our guests. We look forward in welcoming you back to our hotel. See you on your next visit! Thank you. THE...

Manila
Reviewed 15 January 2016

Very old hotel that desperately needs renovation. Dirty bathroom, old matrass. This is a hotel room you feel like relaxing in, but you just wanna get out of as soon as possible. Most upsetting is that they still charge prices for food and drinks equalling that of the best restaurants in manila.

Review collected in partnership with this hotel
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Helpful?
Thank Peter A
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Peter A, We have received your feedback and regret to hear of your unpleasant experience during your stay. It may pleased you to know that we will be renovating in the near future. We apologize for any inconvenience this may have caused you. We highly value your satisfaction and we endeavor to improve our services. Thank you for letting...

Izmir, Turkey
Reviewed 15 January 2016 via mobile

I personally stayed in this hotel lsat dec 2015 and I liked it very much. Now I am bringing the gtoups here. Everyember are very hsppy. It is close to airpory and close to Intramuros Breakgast is bery good And also finner buffet is very good as well. I keep bringing the group here.

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Helpful?
Thank Atila E
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Atila E, Thank you for staying at The Heritage Hotel Manila! We are happy to hear of your wonderful feedback. Glad to know that you enjoyed your stay. Thank you for complimenting our staff and the room. It is our pleasure to have served you. Our location is indeed ideal as it is near the airport and the mall....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: ₹ 5,296 - ₹ 7,977 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila
Hotel Style:
#6 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
27 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My standard room was huge - no need to upgrade for size, but if it's newer/renovated - yes!”
 of 5 bubbles rayt954, 23 Feb 2017 | Read review
“More Movie channels ”
 of 5 bubbles 815DenisL, 22 Feb 2017 | Read review
“ask for a balcony room they seem to be best”
 of 5 bubbles kennedyboy, 22 Feb 2017 | Read review
“Ask for one facing the pool area...... Much nicer view !”
 of 5 bubbles 286brucep, 17 Feb 2017 | Read review
“Very nice deluxe room.”
 of 5 bubbles ryojis2017, 15 Feb 2017 | Read review
5 of 5