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Edsa Shangri-La

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1,555 Reviews from our TripAdvisor Community

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Showing 1,460: English reviews
Iloilo City, Philippines
Reviewed 6 days ago NEW

I came too early before check in time . I neede a place to stay as we were to attend a formal event in the evening. The front desk assisted me to get into a bigger room than my initial reservation, at a minimum upgrade price that allowed me check in immediately. SUch bliss for somebody who took the first...

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Helpful?
Thank Aretha G
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Aretha G, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms and our services. We are greatly heartened by your feedback, and we will continue to serve you with the...

Makati, Philippines
Reviewed 1 week ago

Stayed here for 1 day only to prepare for an event the next day Good: 1. Location - in the middle of Metro Manila (Mandaluyong) and also just a 5 minute walk to Shangri-La plaza (mall) 2. Food - HEAT never fails! Bad: 1. Unkept room - This is the first time I experienced this. Disappointing! After a long day...

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Helpful?
Thank macasaetchris
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear macasaetchris, Thank you for sharing your experience with us. We deeply regret that it was not what you have come to expect of Shangri-La. We will look into the points you have outlined for improvement immediately. We likewise thank you very much for acknowledging the points that you found satisfactory about your stay. We hope to have the opportunity...

Makati, Philippines
Reviewed 1 week ago

I've stayed at this property twice and both times have been great. The interior is beautiful and they have a decent choice of restaurants inside. Although there is SM Mega Mall directly across the street if you fancy something different - and there's a huge selection there! The service is wonderful too. It's nice to have a drink in the...

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Helpful?
Thank hernameiswendy
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear hernameiswendy, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our services and our facilities. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La...

Makati, Philippines
Reviewed 1 week ago via mobile

We stayed overnight to try the shangrila brand. I was not dismayed. From the checkin counter to the moment you leave the hotel, everyone was so hospitable. They greet you with a warm Smile and made sure that everything is alright. The room was fantastic too, it was a mix of classic yet modern setup. The breakfast food should have...

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Helpful?
Thank justinrhys02
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Justin Rhys H, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms, services, our facilities and the hospitality demonstrated by our staff. We are greatly heartened by your feedback, and...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

EDSA Shangri La was opened in 1992 and was the first Shangri La to be opened in Philippine. It is a 5 star resort in the heart of downtown Manila. This was the first time I stayed here. First impression was its huge. I stayed in the Garden Wing on the Club Floor. Despite the property being 24 years old...

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Helpful?
Thank DavidSKFong
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear DavidSKFong, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms, services, our facilities, and the hospitality demonstrated by our staff. We are greatly heartened by your feedback, and we will...

Hong Kong, China
Reviewed 1 week ago

I booked a block of rooms for my wedding as our venue was close to the hotel. I had stayed here years ago for work a few times, but hadn't been back since then. I remembered this hotel being top notch. GOOD: - the service is great, and everyone is so courteous and welcoming. - the rooms are nice, garden...

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Helpful?
Thank Jlengel
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Jlengel, Thank you for sharing your experience with us. We deeply regret that it was not what you have come to expect of Shangri-La. We will look into the points you have outlined for improvement immediately, and make necessary adjustments. We likewise thank you very much for acknowledging the points that you found satisfactory about your stay. Regarding your...

Manila, Philippines
Reviewed 2 weeks ago

We loved everything our stay! Service was excellent, facilities were luxurious, and food was divine. Definitely coming back next time we can. We intend to try the spa services soon. We are so excited!

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Helpful?
Thank Jarjar20
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Jarjar20, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms, services, our facilities, our food and beverage offerings and the hospitality demonstrated by our staff. We are greatly heartened by...

A TripAdvisor Member
Cainta, Philippines
1 review
Reviewed 2 weeks ago

This is our second time at EDSA Shangri-la and this time we chose a room from Tower Wing. It has a modern vibe unlike room from Garden Wing, but view is not that nice since it's facing Megamall's old roof deck/parking. Check-in: Fast and hassle-free since the attendant immediately seen my reservation. She even allowed me to deposit just 1500pesos...

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Helpful?
Thank A TripAdvisor Member
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear guest, It was a pleasure having you back as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms, services, our facilities, the breakfast spread at HEAT and the hospitality demonstrated by our staff. We are greatly heartened...

Petaling Jaya, Malaysia
Reviewed 2 weeks ago

I was met at the airport by Shangri-La staff and driven to the hotel by Ariel. The journey took an hour and we had an interesting conversation about the vagaries of Manila traffic. Therese from reception was waiting at the main entrance and showed me the room. Maraming salamat po Ariel and Therese.

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Helpful?
Thank ibnibatutta
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear ibnibatutta, It was a pleasure having you as a guest during your recent visit to Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about service and the hospitality demonstrated by our staff. We are greatly heartened by your feedback, and we will continue to serve...

A TripAdvisor Member
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

I have stayed at Edsa Shangri-La many times over the past few years and it is always a great experience. The rooms are large, bright and clean, the bed is super comfortable. The facilities at the hotel are excellent, especially the pool and pool bar which make you forget you are in the middle of a very busy city. Breakfast...

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Helpful?
1Thank A TripAdvisor Member
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear guest, It was a pleasure having you as a guest during your recent visit to Manila. We are very delighted to hear that you enjoyed your stay with us. Thank you very much for your kind words about our rooms, services, our facilities, the breakfast spread at HEAT and the hospitality demonstrated by our staff. We are greatly heartened...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 

Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Price Range: ₹ 9,195 - ₹ 15,597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila
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Questions & Answers

Here's what travellers have asked, with answers from Edsa Shangri-La staff and other travellers.
10 questions
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Holland PA
Vienna, Virginia
over a year ago

See all questions (10)

Questions? Get answers from Edsa Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with the Garden view. Any room there and you will sleep like a baby!”
 of 5 bubbles gorgannm, 18 Nov 2016 | Read review
“Ask at check-in and choose a pool view”
 of 5 bubbles 905iana, 8 Nov 2016 | Read review
“Recover with a magarita by the pool each day”
 of 5 bubbles nicholash683, 7 Nov 2016 | Read review
“Our room on level 7 was so comfortable, and quiet and had an outlook over the pool area and to buildings beyond.”
 of 5 bubbles ianf667, 1 Nov 2016 | Read review
“Garden wing rooms are recomended”
 of 5 bubbles 464lachlanb, 22 Oct 2016 | Read review
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