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Franchise One Hotel

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46 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Reviewed 4 weeks ago

Compared to other budget hotels i've stayed in Makati/Manila area, this is so far the cleanest, most spacious and comfortable place i've been to. With professional and friendly staff. No frills in confirming my booking details and they gave me 1 free night promo as posted on their website. Thank you and keep up the good standard.

Thank MilesExplorer
Reviewed 9 July 2016 via mobile

Went to St. Illians for my first night and then transferred to Franchise One since I had a prior booking there. Stayed there for 5 nights in room 5070. The room was clean - a good improvement from the last time I checked in. I've been a returning guest and I've stayed in this hotel several times in the past...

Thank Hardricky
Makati, Philippines
Reviewed 23 March 2016

This is our top pick for affordable staycations, away from the everyday noise at our Makati home. The staff are courteous and friendly even in the wee hours of the morning. There's no elevator, so get ready for some cardio if your room is on the 3rd floor or higher. Food tastes great and good value for money, not restaurant...

2Thank amarymei
Surrey, UK
Reviewed 10 February 2016 via mobile

Had an issue in Nov 2015 what meant escalating to the Manager and again today. The young lady at reception laughed at me because SHE didn't understand English and then we were refused the use of cutlery from the restaurant in the room by the male staff member in the restaurant . Customer service is shockingly unacceptable and my loyalty...

3Thank mrfishxxx
Reviewed 28 September 2015

This is quite new and clean, costing around 2,000 pesos, without breakfast. There is no elevator, so if your room is 3rd or 4th floor, you are unlucky. And the location is good, near Little Tokyo. The shower is strong and hot. Good cost performance

Quezon City, Philippines
Reviewed 13 September 2015

My boyfriend arrived in Terminal 3 and we found a place to stay near the airport. I was supposed to book somewhere in QC since that is where I reside but at the last minute decided not to which was a good thing because the Iglesia Ni Cristo rally was in EDSA hours after he arrived. The hotel isn't new...

Thank Jane G
Makati, Philippines
Reviewed 5 August 2014

Booked several times here, should we have family who will be visiting us here in Makati for just few days. If you are booking a room for more than 2 pax, then you can find their price is the most affordable compared to the hotels around the area, as the rest only allow maximum of 2 pax in the room...

2Thank JPodung_25
Reviewed 19 January 2014 via mobile

Staff will just go into the room with out permission even if guest advised not to do housekeeping. Lost total of 10,000 pesos inside the room. (Php3k & Sgd200) Disappointed with the hotel sop. No action when customer complained about missing things

12Thank Gracie L
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

These three girls are professional scammers. They took two rooms, side by side, proceeded to have bogus wedding preparations in the rooms, with friends coming and going-- anyone could have taken the money as they claim. When asked why they did not use the in room safe they said they did not know how to and couldn’t be bothered trying....

The Hague, Zuid-Holland, Netherlands
Reviewed 8 August 2013

My 4 year old son and I are staying in this hotel for the 2nd night now. We will be checking out tomorrow. Date today is August 8, 2013. The good stuff: 1) Very professional, sincerely helpful and courteous customer service personnel from reception to kitchen. 2) Very nice hot and cold shower. Takes just a few seconds for water...

5Thank Queendolly2013
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Apologies for the late reply. Thank you for all your feedback and hope you will stay with us again.

Reviewed 7 June 2013

Review collected in partnership with Easytobook.com
2Thank Wesley J
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

29 photos of this hotel

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Room/Suite (6)
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Bathroom (7)
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  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Enjoy reasonably priced accommodations for budget conscious travelers who don't want to bust their wallets for a decent hot shower, a clean comfy bed in a sound proofed air conditioned room without windows to completely shut out city noise! Free Internet in the lobby coffee shop but wired Internet in rooms with small charge.You will get what you,pay for and as long as your expectations match the price paid, you'll be satisfied with the accommodations. Thousands have stayed with us and if we get 10 complaints out of a thousand, this can't be too bad, can it? Give us a try and if you find the reviews incorrect, please let us know!!Cheers! ... more   less 

Additional Information about Franchise One Hotel

Address: 7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: ₹ 2,458 - ₹ 2,799 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Franchise One Hotel 2.5*
Number of rooms: 10
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Also Known As:
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila
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Questions & Answers

Here's what travellers have asked, with answers from Franchise One Hotel staff and other travellers.
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Questions? Get answers from Franchise One Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms are easier on the knees”
 of 5 bubbles amarymei, 23 Mar 2016 | Read review
“They don't have wifi in their rooms so you have need to go to their cafe or near the reception area to access it. Read their towel policy.”
 of 5 bubbles 510janeg, 13 Sep 2015 | Read review
“Ask for a room in a lower level to avoid hassle getting up the stairs, as they don't have elevator available..”
 of 5 bubbles JPodung_25, 4 Aug 2014 | Read review
“"Choose rooms on the lower floors"”
  • Shower
  • Bathroom
  • Room
 of 5 bubbles Rhieo, 2 Dec 2012 | Read review
“Any room is good, as this is a small boutique hotel.”
  • My room
 of 5 bubbles 607mikej607, 4 Oct 2012 | Read review
5 of 5
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