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Hotel Hacienda Plaza de Armas

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Jr Puno 419, Puno Peru

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$49

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

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Traveller (183)

Room & Suite (64)

Dining (19)

About

4.0

Very good

625 reviews

#15 of 84 hotels in Puno

Location

Cleanliness

Service

Value

Hoteles Hacienda del Peru, Peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 30 comfortable rooms and balconies with unobstructed views of the city.

Property amenities

Free High Speed Internet (WiFi)

Free breakfast

Baggage storage

Concierge

24-hour front desk

Express check-in / check-out

Dry cleaning

Laundry service

Wifi

Restaurant

Breakfast buffet

Breakfast in the room

Non-smoking hotel

Ironing service

Room features

Soundproof rooms

Private balcony

Safe

Flatscreen TV

Room types

Bridal suite

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Classic

Business

Languages Spoken

English, Spanish

625Reviews8Q+A62Room tips

Reviews

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Most Recent

Mike P wrote a review May 2022

5 contributions1 helpful vote

Great room, poor breakfast

Great location, spacious rooms, and helpful staff. Breakfast was the lowlight, with many items not replenished (coffee, eggs, meats) and the bread was stale. Recommend going to one of the many wonderful bakeries nearby for breakfast instead.

Review collected in partnership with this hotel

Date of stay: April 2022Trip type: Travelled as a couple

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 17 May 2022

Dear guest, Thank you for your feedback, we appreciate it and help us to improve everyday. Effectively, we have a great location, and spacious rooms. Also our staff is nice. Have a wonderful day.

Valerie H wrote a review Apr 2022

Kamloops, Canada7 contributions2 helpful votes

I enjoyed my stay at The Hacienda Hotel

It's a very nice hotel. The staff are helpful and very nice. I enjoyed my stay. It's located on the town square and just steps away from a main shopping street with restaurants, shops, banks. There is a lot of taxi nearby

Review collected in partnership with this hotel

Date of stay: April 2022Trip type: Travelled solo

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 25 Apr 2022

Dear guest, Thank you for your feedback, we appreciate it! We are happy that you enjoyed your stay here. Effectively, we have a good location. Have a nice week!

gnamurillo wrote a review Apr 2022

Excellent hotel!

Service was great, workers were nice and very accommodating, hotel is centrally located close to eateries and right in the town center, great location. The room was comfortable in size and clean. It looks like they maintain the hotel had new paint. Will recommend to friends and family!

Review collected in partnership with this hotel

Date of stay: April 2022Trip type: Travelled with family

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 19 Apr 2022

Dear guest, Thank you for your feedback, we appreciate it! It is great that you enjoyed staying in our hotel. We hope you can come back again. Have a nice week!

jackpine2 wrote a review Mar 2022

Omaha, Nebraska534 contributions215 helpful votes

Convenient location but

Tho reasonablevrates rooms are small and it needs some attention as sanitizers were nit working..and kitchen has unreliable hours...furnishings mediocre convenient location and reasonable rates ..thay,all i can say

Date of stay: March 2022Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 19 Apr 2022

Dear guest, Thank you for your feedback, we are happy that you enjoyed your stay with our reasonable rates. Have a nice day!

Bruce2223 wrote a review Mar 2022

7 contributions3 helpful votes

Be careful booking here , they only want your money

No feeling for you as a person, only want money. They are very unreasonable in dealing with us. We tried to explain illness and they do not care at all only care that they get your money. Do not make reservations here

Date of stay: March 2022Trip type: Travelled as a couple

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 18 Mar 2022

Dear Bruce, An Expedia assistant wrote us in order to eliminate the charges of your reservation because of illness. We respond in a good attitude to the assitant and asked her to send us your medical certificate or treatment, but she didnt answer anymore. Just clarify that when one guest send us his/her medical certificate, we inmediately eliminate the reservation without charges. Have a nice weekend!

kinn wrote a review Dec 2021

7 contributions3 helpful votes

Great hotel, great location

This was a great hotel right in the main plaza of Puno. We had a view of the plaza from our room, which was delightful. Rooms & bathroom was spacious, they had an elevator (don't take it for granted in the high altitude), and the customer service was excellent. CONS: It can definitely be noisy from neighbors and the plaza (though, to be honest, I don't know if it's fair to call this a CON of the hotel, because it comes with the territory with staying in the main part of the city - it was expected, but it is something to note). Skip the restaurant- they only served a portion of what was on their menu, so very limited choices. While there is free breakfast, we went early, and everything was cold and felt stale. I would stick to toast or have breakfast elsewhere

Date of stay: December 2021

Value

Service

Sleep Quality

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 9 Dec 2021

Dear guest, Thank you for your comment. We have a good location in Puno and our guests can see the Main Square from the hotel. We are happy that you enjoy our costumer service. Thank you for your advice, we are goint to take care of the breakfast in spite of the cold temperature. Have a nice weekend.

Stephanie V wrote a review Mar 2020

Island of Malta, Malta2 contributions

Lovely Stay in the centre of the Plaza!

We stayed here while in Cusco, and came back to it after we went to Macchu Picchu. The hotel is super clean & staff is helpful and nice. They leave you 2 complimentary bottles of water every day. With complementary small chocolates on your pillow :) Nice gesture.. Breakfast is very nice and they have a variety. Their juices were all so nice & fresh. Loved tasting different kind in the morning. Would definitely recommend this hotel when staying in Cusco!

Review collected in partnership with this hotel

Date of stay: March 2020

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 30 Nov 2021

Dear Stephanie, We are happy that you enjoyed your stay here in Peru. Thank you for your comment! We appreciate it! Have a nice week!

KathyK wrote a review Mar 2020

13 contributions2 helpful votes

Clean attractive facilities

The room was small, but comfortable and clean. The balcony that overlooked the square was nice, although we were there during a festival and the party went on till 330 AM, then someone else started playing saxophone at 5 AM. the breakfast provided was excellent.

Review collected in partnership with this hotel

Date of stay: March 2020

Helpful

Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas

Responded 11 Mar 2020

Dear .. Thank you for your feedback! Our location is really good and unique. Also our service is esxcellent and we are happy that you enjoy your stay in our hotel. In Puno, we celebrarte the Candelaria Festival and it last many days. It is celebrated by all the region. This is why you hear the party until 3:30 am! We hope you can come back again, you are always welcome! Kind regards, Belissa Salas

inesadore wrote a review Jan 2020

1 contribution

Great!

Amazing location, very nice breakfast, the room was spacious, extremely clean, comfortable beds. Shower had hot water, heating was provided. Great stay in this area! We‘d definitely come again to this hotel!

Review collected in partnership with this hotel

Date of stay: January 2020Trip type: Travelled with family

Helpful

Response from Yuliana L, Ejecutiva Comercial at Hotel Hacienda Plaza de Armas

Responded 10 Jan 2020

Dear guest Thank you very much for taking the time to write a comment about our hotel Hacienda Plaza, me and my team are very happy that you had a great stay I hope you come back soon! Best regards, Yuliana Limo M.

matthieu p wrote a review Nov 2019

Rauma, Finland35 contributions18 helpful votes

Very average

We stayed two nights in this hotel. It’s well located for sure, but the rooms are a bit out of date and very noisy. At 5am terrible noises inside the hotel. No pressure in the shower the first night. Bathroom was not very clean compare to the other hotel we stayed at during our trip in Peru.

Date of stay: November 2019Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from onlinehhp, Analista de Producto at Hotel Hacienda Plaza de Armas

Responded 22 Jan 2020

Dear Matthieu, Thank you for your revew! Your feedback is very important for us. We are making some changes in our hotel and we hope you can give us another opportunity and visit us soon. For sure, our location and service are very good! Kind regards, Belissa Salas B.

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