Booked into Casa Andina Premium Puno, we (the three of us), left satisfied. Read on for details. Located on a somewhat busy alley/street that feeds directly to the main plaza, CAPP looks and feels modern. The rooms were spacious, comfortable and quiet, though a little worn. The breakfast was consistent with the usual breakfast display the major Peruvean hotels offer the Western tourist crowd. The WiFi was solid. The staff was friendly. The nights were mostly quiet with frequent puncuations by street noise. Were we to return to Puno, we would return here.
Dicmar ingles is the best barman we have had he is brilliant he is attentive and did everything he could to make our drinks and meal perfect his attention to detail was great-he was very welcoming and made the best gin and tonic
This lovely hotel is located right on Lake Titicaca. It has nice sized rooms and bathrooms with comfortable bedding, robes and slippers. The bathroom has a heat lamp as it gets chilly at night and early mornings. The rooms don’t have heating but there are portable radiators which heat up the rooms nicely. We did need to ask for extra towels, shampoo/body wash and water - but everything was brought very quickly. The hotel has a wonderful large terrace facing the lake where we relaxed in the afternoons. The included breakfast buffet was good with lots of choices and made to order eggs. They refilled the food quickly and even remembered to bring the food you were looking for to the table for you when it was refilled. We had dinner at their restaurant both nights we stayed at the hotel - the food was good but the service is a bit slow and as we don’t speak Spanish we had a bit of a problem communicating. This hotel is not for anyone with mobility issues there are steps everywhere - out to the terrace, down to the restaurant and with the high altitude you do get winded. I would highly recommend staying here when visiting Lake Titicaca.…
Puno was not a great place to visit, but it is the perfect location to visit Lake Titicaca and the floating islands of Uros. The hotel is nice, nothing extraordinary. The staff is really nice and eager to help. Food was ok. The rooms are dated with no a/c or fans. No elevator, stairs everywhere.
Had a week at Casa Andina in Puno. Super friendly staff especially Dicmar Inglés from the restaurant. Excellent cuisine, great rooms, super boardwalk out to the lake for stunning photos. All in all highly recommended. And good rates too. We will be back.
The staff have gone above and beyond for my wife’s birthday. Miriam has been great at the front desk, ensuring our experience is perfect and helping coordinating a surprise dinner reservation with cake and balloon. Our room has balconies on every side and amazing views of Lake Titicaca. The rooms is spacious with nice large sleeping area, living room, and large bathroom. Everything is updated and new. Definitely making us feel at home away from home.
The hotel is a nice property, pretty good value for the money, the rooms need a bit of renovating but are still really nice - BUT what really impressed me is the staff. When we checked in the front desk representative was excellent (I didn't catch his name), but I wanted to specifically commend Dicmar and Julio in the Alma Restaurant. They were so kind, accommodating with my vegan diet, and professional. Thank you for your excellent service!
I really enjoyed this resort. Check-in was a breeze, and we got to enjoy our lovely suite, which was very well-appointed. I was worried that the style/decor would not really be to my taste, but it looks much better in person than in the photos. I enjoyed the view of the lake and the fact that the location was ideal. Certainly a beautiful place to sit back, relax and enjoy the views! Very romantic, elegant and understated. Perfect place for people looking for an un-fussy environment.
My parents and brother were visiting Peru for ten days. When we checked in, the desk manager noticed on my brother’s passport that it was his birthday. He discretely pulled me aside and asked if he could do anything special and offered to provide some cake and a small gift. Later that evening, when I gave him the nod, he came by my brother’s room with four staff members, a birthday cake, candles, and an alpaca toque (hat) for my brother. To cap it off, the 5 of them sang happy birthday. I’ve traveled extensively and can say that this type of service is rare- particularly since it was initiated by the hotel staff. The staff were all extremely warm and friendly, and keen to please. The service experience aside, the hotel is tucked away in a private and quiet area looking over lake Titicaca. The outside, waterfront patio and surrounding gardens are beautiful. My room was well appointed with a balcony overlooking the grounds and the lake. I would recommend staying here.…
Our reservations were made by the tour company we used. The hotel is very nice but not convenient if you hope to do things on your own. It's about 15 minutes to the historic center (by taxi) and nothing nearby. We ate at the hotel restaurant for dinner which offers good food but the cost for dinner and a bottle of wine was 2X what we would have paid in town for equally good food with less of a tourist menu. Still, it is nice and the staff were friendly and helpful.