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Hotel Hacienda Puno

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Traveller (173)
Room & Suite (56)
Dining (18)
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Overview
  • Excellent27%
  • Very good44%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“great location”(22 reviews)
“top floor”(10 reviews)
“central hotel”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (556)
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40
66
25
15
9
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All reviewsgreat locationtop floorcentral hotelthe main squarerestaurants and shoppinga great staycomfortable staypleasant hotelwifi worked wellhamvisiting lake titicacatwo night staystayed for nightsfew blockspedestrian streetbreadbreakfast buffet
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11 - 15 of 155 reviews
Reviewed 21 October 2017 via mobile

Stayed here twice for one night whilst on a tour. The 2 rooms I had were on different floors but both were very quiet despite the location being so close to the centre of town. The rooms are clean, the beds were comfortable, and the...More

Thank Alvin377
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 30 October 2017

Dear guest Thank you very much for taking the time to write about our establishment. We hope you come back soon! Best regards, Manuel

Reviewed 16 October 2017

The room was clean, with big comfy beads and a great shower/bath. The location is awesome. But I would say that the breakfast was a big disappointment: a bad copy of an american breakfast. We also took an excursion with them, which went well. And...More

Thank Laura M
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 30 October 2017

Dear guest Thank you very much for taking the time to write about our establishment, we will review the breakfast to provide a better option. We hope you come back soon! Best regards, Manuel

Reviewed 28 September 2017

The room that we were assigned on the 5th floor did not have any ventilation or outside window. Someone next door was smoking and our room filled with smoke. Management responded immediately and deoderized our room - but the smokers soon returned. The rooms were...More

Thank David S
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 30 October 2017

Dear David Thank you very much for taking the time to write about our hotel. I regret that your stay has not been as expected, we will conduct a new training to our staff to perform a better procedure when guests are smoking in rooms,...More

Reviewed 6 September 2017

Good hotel, nice and clean, friendly staff, hot water, good breakfast and a room with a view. We arrived in the evening and they were very helpful in helping us book a Lake Titicaca tour for the next day.

Thank Ashleigh M
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Guest Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is just around the corner. Best regards, Manuel

Reviewed 30 August 2017

Fine hotel and excellent dining room with a varied and well-prepared menu. Food was delicious. The staff was helpful and were very understanding, making an effort to anticipate our needs. English was fine, although we spoke Spanish. Cold at night, of course, and noisy from...More

Thank James H
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Customer Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Best regards, Manuel

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 42 - US$ 69 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 42 - US$ 69 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (173)
Room & Suite (56)
Dining (18)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kolev_ogi
12 September 2015|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We arrived by bus from Arequippa so can't help.
0
Votes
Room Tips
"Try to get a room on a high floor"
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"Ask for rooms on the higher floors (2and up) as we had one room on the ground floor by reception and could..."
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"make sure that you have an exterior window"
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"Inside room for quiet."
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