Looks smaller from the outside but it’s 10 stories high. Good service, friendly staff and amazing views from the top floor restaurant. The location, is in the heart of Puno next to restaurants and Plaza de Armas
I went for a coffee at midday to the restaurant, and after a few minutes even without finishing my coffee the receptionist invited me to leave the restaurant because they didn’t have any waitress around.
Where to begin. The hotel needs to review their maintenancepolicy and breakfast (poor selection). The hotel is rundown, lots of firehazards (the hairdryer caugth on fire and lightswitches came off the wall). There was a horrible smell in the room. Depending on where your room is located, you will listen to a bar playing music all night, every night. When we returned to our room in the evening, the cleaning people had’nt locked the door to our room!
We stayed there a couple of months ago. The staff was incredibly helpful with transport, answering questions about Puno and other services. The rooms were bright and roomy, and it was very easy to walk to the main tourist area of Puno.
My girlfriend and I stayed at Hotel Qalasaya after trekking the Colca Canyon for three days. We wanted somewhere nice and comfortable after the trek and this is exactly what we got. We were greeted by very friendly, warm and accommodating staff. We had big backpacks with us and our hands were full when we checked in. One of the male staff members (we didn’t catch his name but he couldn’t speak much English) helped us all the way to our room on the 9th floor, opening doors and operating the lift on the way. He was so helpful and we can’t thank him enough for this. We also dealt with a lovely lady named Cynthia on reception. She was so helpful in giving us information about Puno and also booked a restaurant for us one night. She was very pleasant and she is a credit to this wonderful hotel. Our double room was spacious, clean and very comfortable. The room was cleaned every day, with the towels replaced each time. The showers are warm and a great size, and the hotel offers free soap and shampoo, as well as a hair dryer. There is also a safe, a fridge and a television. The view from our room on the 9th floor was spectacular. We could see Lake Titicaca and this made for a great scene to wake up to on a morning. The hotel also offers laundry service at S/12 per kilo. We used this and our clothes came back clean and folded. Breakfast is served from 6:30am and is on the 10th floor. We found this a little sparse at times but the staff were always willing to make us eggs and there was a selection of fruit, breads, teas and coffees to choose from. The food was very nice. Sometimes on a nighttime it was a little loud, and you could hear movements within the hotel. Perhaps the walls are a bit thin but this didn’t impact our sleeping too much. It was Puno Week however so this might have been why some of the noise was generated. We had a night bus at 10pm and Cynthia let us stay in the lobby and keep our bags in storage until it was time to go. We were very thankful of this. Overall we absolutely loved our three night stay at Hotel Qalasaya and we would definitely recommend it to anyone wanting a nice, comfortable stay at this high altitude city.…
The staff of the hotel is very kind and helpful. The rooms have a lot of maintenance problems. The breakfast is okay. The dinner is pretty bad. This hotel is downtown and rundown. It needs better management to oversee repairs, maintenance and insure food quality. No way is it 4 stars.
We encountered very friendly and helpful staff and enjoyed staying at this hotel. The dining room offers a nice view, breakfast is good, and basically all of Puno is in walking distance from there. The hustle and bustle of the pedestrian area cannot be completely shielded from the rooms ;)
Our room on the ninth floor had a beautiful view of the lake. Bed was comfortable. Good hot water, which was important since we were there in July. My only complaint is the wifi inside the room was not good.
After our three previous nights in all I can call an 'interesting hostel' we arrived in Puno on a very wet evening. We got a taxi to the hotel and from the minute we walked in we were smiling. The entrance is delightful with sitting area at the back with free tea on the go. Our room for three adults was excellent. The beds were basically double size, little kitchen area and superb bath room with shower and jacuzzi. All bits provided with TV, free water. The room was super clean. Breakfast was included on the 10th floor with lovely views over the city. Hot food included.Staff had a little English and we were able to leave luggage on the last day and come back to the hotel to wait for our taxi and still felt comfortable to have a cup of tea. Maybe more expensive than other hotels but if you need some comfort and hot water then go for it. We didn't regret it at all. They will book taxis for you and they can work out cheaper than a local tour. You are near enough to walk to the harbour if you have a map. Main square and cathedral/church just around the corner. Shopping street with tour shops along the next little road.…
We stayed two nights in Qalasaya hotel me and a friend. The hotel location is convenient in the centre of Puno, nearby Plaza de Armas and walking distance from lake Titicaca. Our room was big and clean. Hotel personnel were nice and professional. Breakfast delicious. Nothing to complain. We enjoyed our stay there.