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Grau 240, Puno 21001 Peru
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (71)
Room & Suite (19)
Dining (12)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 84 hotels in Puno
Location
Cleanliness
Service
Value
Hotel Qalasaya is located one block from the Plaza de Armas with magnificent views of Lake Titicaca. Rooms at the Hotel Qalasaya are stylish, modern, and well-equipped with Wi-Fi and LCD TVs. The Hotel Qalasaya has the “Untawi” buffet restaurant located on the tenth floor, with an impressive view of Lake Titicaca and the city of Puno. It serves a variety of international, national and local dishes. Snacks and drinks are available in the elegant “Qalapatxa” bar, located on the 11th floor.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Baggage storage
Concierge
24-hour front desk
Laundry service
Breakfast buffet
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Room features
Housekeeping
Room service
Safe
Telephone
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Suites
Good to know
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Spanish
234Reviews2Q+A23Room tips
Traveller rating
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Most Recent
DonCesar wrote a review Feb 2020
Nuremberg, Germany2030 contributions540 helpful votes
Looks smaller from the outside but it’s 10 stories high. Good service, friendly staff and amazing views from the top floor restaurant. The location, is in the heart of Puno next to restaurants and Plaza de Armas
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Milagros Polifka wrote a review Jan 2020
Geneva, Switzerland21 contributions2 helpful votes
I went for a coffee at midday to the restaurant, and after a few minutes even without finishing my coffee the receptionist invited me to leave the restaurant because they didn’t have any waitress around.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amalie wrote a review Dec 2019
5 contributions2 helpful votes
Where to begin. The hotel needs to review their maintenancepolicy and breakfast (poor selection). The hotel is rundown, lots of firehazards (the hairdryer caugth on fire and lightswitches came off the wall). There was a horrible smell in the room. Depending on where your room is located, you will listen to a bar playing music all night, every night. When we returned to our room in the evening, the cleaning people had’nt locked the door to our room!
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jumana wrote a review Nov 2019
3 contributions
We stayed there a couple of months ago. The staff was incredibly helpful with transport, answering questions about Puno and other services. The rooms were bright and roomy, and it was very easy to walk to the main tourist area of Puno.
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Date of stay: August 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex H wrote a review Nov 2019
Port St. Mary, United Kingdom854 contributions398 helpful votes
My girlfriend and I stayed at Hotel Qalasaya after trekking the Colca Canyon for three days. We wanted somewhere nice and comfortable after the trek and this is exactly what we got. We were greeted by very friendly, warm and accommodating staff. We had big backpacks with us and our hands were full when we checked in. One of the male staff members (we didn’t catch his name but he couldn’t speak much English) helped us all the way to our room on the 9th floor, opening doors and operating the lift on the way. He was so helpful and we can’t thank him enough for this. We also dealt with a lovely lady named Cynthia on reception. She was so helpful in giving us information about Puno and also booked a restaurant for us one night. She was very pleasant and she is a credit to this wonderful hotel. Our double room was spacious, clean and very comfortable. The room was cleaned every day, with the towels replaced each time. The showers are warm and a great size, and the hotel offers free soap and shampoo, as well as a hair dryer. There is also a safe, a fridge and a television. The view from our room on the 9th floor was spectacular. We could see Lake Titicaca and this made for a great scene to wake up to on a morning. The hotel also offers laundry service at S/12 per kilo. We used this and our clothes came back clean and folded. Breakfast is served from 6:30am and is on the 10th floor. We found this a little sparse at times but the staff were always willing to make us eggs and there was a selection of fruit, breads, teas and coffees to choose from. The food was very nice. Sometimes on a nighttime it was a little loud, and you could hear movements within the hotel. Perhaps the walls are a bit thin but this didn’t impact our sleeping too much. It was Puno Week however so this might have been why some of the noise was generated. We had a night bus at 10pm and Cynthia let us stay in the lobby and keep our bags in storage until it was time to go. We were very thankful of this. Overall we absolutely loved our three night stay at Hotel Qalasaya and we would definitely recommend it to anyone wanting a nice, comfortable stay at this high altitude city.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nhiker wrote a review Oct 2019
ks582 contributions201 helpful votes
The staff of the hotel is very kind and helpful. The rooms have a lot of maintenance problems. The breakfast is okay. The dinner is pretty bad. This hotel is downtown and rundown. It needs better management to oversee repairs, maintenance and insure food quality. No way is it 4 stars.
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Date of stay: October 2019
Value
Service
Sleep Quality
Room Tip: stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dennis S wrote a review Jul 2019
San Francisco, California32 contributions8 helpful votes
We encountered very friendly and helpful staff and enjoyed staying at this hotel. The dining room offers a nice view, breakfast is good, and basically all of Puno is in walking distance from there. The hustle and bustle of the pedestrian area cannot be completely shielded from the rooms ;)
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from QALASAYA, Director de Recepción at Hotel Qalasaya
Responded 30 Jul 2019
Dear Dennis, thansk so much to take your time to review our hotel, we are continue working to be best, thanks so much for your good review, We hope to see you the next year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura F wrote a review Jul 2019
San Juan, Puerto Rico48 contributions10 helpful votes
Our room on the ninth floor had a beautiful view of the lake. Bed was comfortable. Good hot water, which was important since we were there in July. My only complaint is the wifi inside the room was not good.
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Best views on higher floors. I suspect wifi is better on even-numbered floors, as the wifi...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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205jeanniem wrote a review May 2019
United Kingdom207 contributions43 helpful votes
+1
After our three previous nights in all I can call an 'interesting hostel' we arrived in Puno on a very wet evening. We got a taxi to the hotel and from the minute we walked in we were smiling. The entrance is delightful with sitting area at the back with free tea on the go. Our room for three adults was excellent. The beds were basically double size, little kitchen area and superb bath room with shower and jacuzzi. All bits provided with TV, free water. The room was super clean. Breakfast was included on the 10th floor with lovely views over the city. Hot food included.Staff had a little English and we were able to leave luggage on the last day and come back to the hotel to wait for our taxi and still felt comfortable to have a cup of tea. Maybe more expensive than other hotels but if you need some comfort and hot water then go for it. We didn't regret it at all. They will book taxis for you and they can work out cheaper than a local tour. You are near enough to walk to the harbour if you have a map. Main square and cathedral/church just around the corner. Shopping street with tour shops along the next little road.
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Date of stay: April 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: All seemed good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Youssef Tawk wrote a review Nov 2018
St. Gallen, Switzerland116 contributions70 helpful votes
We stayed two nights in Qalasaya hotel me and a friend. The hotel location is convenient in the centre of Puno, nearby Plaza de Armas and walking distance from lake Titicaca. Our room was big and clean. Hotel personnel were nice and professional. Breakfast delicious. Nothing to complain. We enjoyed our stay there.
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Date of stay: November 2018
Value
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dario Arturo V, Gerente at Hotel Qalasaya
Responded 27 Nov 2018
Your opinion is very important to improve every day and provide a better service to our customers during their stay at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
$40 - $53 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Qalasaya by Prima Collection
LOCATION
PeruPuno RegionPuno
NUMBER OF ROOMS
35
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Frequently Asked Questions about Hotel Qalasaya
Which popular attractions are close to Hotel Qalasaya?
Nearby attractions include La Casa del Corregidor (0.2 km), Chucuito (0.3 km), and Museo Carlos Dreyer (0.1 km).
What are some of the property amenities at Hotel Qalasaya?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Hotel Qalasaya?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Qalasaya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Qalasaya?
Conveniently located restaurants include Tulipan's Restaurant & Pizzeria, Valeria Restaurant, and Positive Rock'n Reggae.
Is Hotel Qalasaya located near the city centre?
Yes, it is 0.9 km away from the centre of Puno.
Which languages are spoken by the staff at Hotel Qalasaya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Qalasaya?
Many travellers enjoy visiting La Casa del Corregidor (0.2 km), Chucuito (0.3 km), and Uros Tupirmarka Lodge (6.6 km).
Does Hotel Qalasaya have any great views?
Yes, guests often enjoy the mountain view available here.