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Pearl Continental Hotel Bhurban

300 reviews
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Traveller (196)
Room & Suite (59)
Dining (5)
Overview
  • Excellent39%
  • Very good29%
  • Average16%
  • Poor8%
  • Terrible8%
Travellers talk about
“pc bhurban”(51 reviews)
“in house”(11 reviews)
“golf course”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (300)Write a Review
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All reviewspc bhurbanin housegolf courseswimming poolfive star hotelfood qualityper personfresh airchinese restaurantbeautiful locationmini cinemarooms are comfortablehigh teavalley view roomsfamily and friendsinternational standardsnorthern pakistan
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11 - 15 of 297 reviews
Reviewed 24 December 2017 via mobile

The desire to earn some bucks out of everyone has made them charge money from each entering person, causing a traffic jam on the entrance. The view from terrace was great when the hotel was constructed about a quarter century ago. Thoughtlessly planted trees have...More

Thank Azizhum
Response from Ansar Y, Manager at Pearl Continental Hotel BhurbanResponded 6 January 2018

Dear Mr. Azizhum, Thank you for the review. Let me explain the entry process. Since PC Bhurban is an extremely popular place and in a must see list for most of the tourist coming to Murree Hills, therefore, we have to go through an intensive...More

Reviewed 20 December 2017 via mobile

Its a awesome stay at pc bhurban , food was nice and tasty , view from room was amazing with peac of mind , service and attending guest are very caring , specially room boy Akhlas serves truly caring ,

1  Thank Waqas K
Reviewed 7 December 2017

We stayed in standard room, there was nothing special, except the big LED TV, wardrobe is too small, furniture is old, No bath tub, Bathroom is too small. If you compare with international standards it was more like 3 star hotel room. But rooms were...More

1  Thank Ali A
Response from Ansar Y, Manager at Pearl Continental Hotel BhurbanResponded 6 January 2018

Dear Mr. Ali, Thank you for the review. I am delighted to inform you that a huge renovation project is about to start in 2nd quarter of 2018. Ansar Yunnos Hotel Manager

Reviewed 3 December 2017

After 2014, this year I decided to visit PC Bhurban again to spend some leisure time with my family. We stayed here for five nights and have experienced dining in all the three restaurants of the hotels and other services and facilities being offered by...More

1  Thank Syed Z
Response from Ansar Y, Manager at Pearl Continental Hotel BhurbanResponded 6 January 2018

Dear Mr. Syed Z, Thank you very much for the fabulous review. I have shared you feedback with the team, I am sure it will encourage them to further develop their customer service skills. Regarding musical evening, your feedback has been taken on broad and...More

Reviewed 30 November 2017 via mobile

Excellent treatment from Umair. He served fresh hot puri and paratha. The tea was served very quickly. The food was lovely. Spent one night at the hotel and enjoyed it very much. Great service Thank you

1  Thank Sanaa B
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$ 175 - US$ 610 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 175 - US$ 610 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (196)
Room & Suite (59)
Dining (5)
Pool & Beach (5)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rafiullah K
3 January 2018|
AnswerShow all 2 answers
Response from Syed Z | Reviewed this property |
Well I visited the place in personal capacity therefore can't comment on corporate rates. Based on my experience, it is based in negotiations with corporate and a really low rate could also be offered. But it is unlikely... More
0
Votes
bajwa2u
Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
5 October 2015|
AnswerShow all 2 answers
Response from durshiraz | Reviewed this property |
Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
0
Votes
KKN K
31 July 2015|
AnswerShow all 2 answers
Response from ZulfiqarAM | Property representative |
Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... More
0
Votes
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Room Tips
"Always ask for valley view rooms and on the right side of hotel, overlooking valley, not the tennis court side"
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"Tip for selecting rooms, rooms at upper levels have good views, whereas we stayed at level 3, there was no..."
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"Go for Deluxe room on third floor to enjoy the scenic beauty of Bhurban and the hotel resort all times from..."
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"Valley view rooms are always a preference, obviously. floor does not really matter."
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