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Raphael's Hotel

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Traveller (43)
Room & Suite (10)
Dining (4)
Overview
  • Excellent51%
  • Very good15%
  • Average12%
  • Poor2%
  • Terrible20%
  • 25 Nov 2016
    “Terrible service”
  • 15 Nov 2016
    “Good premises, low quality service”
Praca 25 de Setembro, Pemba Mozambique See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (41)
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1 - 5 of 26 reviews
Reviewed 25 November 2016

this as been quit an expected by seen the outside of the bulding the place looking lovely the room are cleaning and nice sea view from the room. Now coming to restaurant there its where you will see how poor the hotel is the food...More

Thank christjack800
Response from RaphaelsHotel, Manager at Raphael's HotelResponded 1 week ago

Our Dear Customer Jack, Greetings from Raphael's Hotel. On behalf of all the Raphael's Hotel Management Team and indeed on my own behalf, I would like to thank you for your valuable review. We are very very sorry for the experience that you had. That...More

Reviewed 16 November 2016

The hotel could be one of the good accommodation spots in Pemba, unfortunately the management is poor, lack on sympathy of some of the staff, especially the lady seating at the guest services. In summary I could say this van be made a good hotel...More

Thank Carlos M
Response from RaphaelsHotel, Front Office Manager at Raphael's HotelResponded 22 November 2016

Dear Guest , Greetings from Raphael's hotel Thank you for your kind feedback ,my apologies we did dont meet your expectations we will try to improve our guests services and train our staff well.We will change the T.V remote to an English version our in...More

Reviewed 25 September 2016 via mobile

Good conditions and clean rooms. The view from the rooms is very good (beach/sea). Has transport from and to the Airport (excellent quality). Not receiving 5 star because the food is very weak, not cheap, but it wont make you sick. Also the street is...More

Thank Rafael C
Response from RaphaelsHotel, Front Office Manager at Raphael's HotelResponded 22 November 2016

Dear Guest , Greetings from Raphael's hotel Thank you for your kind feedback,we have improved our services in terms of of food and beverage next time please let us know that you need a quiet room. Regards Raphael's Hotel

Reviewed 5 September 2016

Its so disappointing stay in this hotel its take me more than 2 hrs to get my breakfast everything is so Chinese no opener for bear so sup price . Good is they have new chef from Kenya who is doing a good meals and...More

Thank monteti02
Response from RaphaelsHotel, Front Office Manager at Raphael's HotelResponded 22 November 2016

Dear Guest , Greetings from Raphael's hotel Thank you for your kind feedback ,we are trying hard to improve our services when it comes to food and beverage my apologies we did not meet your expectation their is room for improvement.Hope you see some changes...More

Reviewed 21 July 2016 via mobile

Rooms had a musty smell. TV remote was in Chinese, only kids cartoons on all Channels. Wifi very unstable. Breakfast was terrible. When we asked for use of the business center we were denied access. Staff could not speak much English. All round one of...More

2  Thank Justin R
Response from RaphaelsHotel, Front Office Manager at Raphael's HotelResponded 22 November 2016

Dear Guest , Greetings from Raphael's hotel Thank you for your kind feedback ,when you come next time you will find the difference on our T.v channels are modified and the T.V remote will be in English version.Our rooms services have improved thorough cleaning is...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Refrigerator in room
Shuttle Bus Service
Room types
Suites, Family Rooms, Kitchenette, Non-Smoking Rooms
Hotel class
Room types
Suites, Family Rooms, Kitchenette, Non-Smoking Rooms
Number of rooms
84
Price range
US$ 96 - US$ 106 (Based on Average Rates for a Standard Room)
Location
Mozambique > Cabo Delgado Province > Pemba
Hotel class
Room types
Suites, Family Rooms, Kitchenette, Non-Smoking Rooms
Number of rooms
84
Price range
US$ 96 - US$ 106 (Based on Average Rates for a Standard Room)
Location
Mozambique > Cabo Delgado Province > Pemba
Photos
Traveller (43)
Room & Suite (10)
Dining (4)
Pool & Beach (3)
Location
Full view
Contact
Praca 25 de Setembro, Pemba Mozambique
Getting there
Pemba Airport3 km
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Nearby attractions
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Questions & Answers
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Room Tips
"Higher floors have nice view to the sea"
carlosmM9781QE
15 Nov 2016
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"better go for Nautilus hotel"
monteti02
5 Sep 2016
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"best views"
PengS86
16 Jun 2016
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"I like the sea, also like to live in places near the sea"
fxdsl2000
26 May 2016
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