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Sofitel Mauritius L'Imperial Resort & Spa

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1,682 Reviews from our TripAdvisor Community

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Showing 562: English reviews
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brisbane
Reviewed yesterday NEW

This hotel was the highlight of our trip to this lovely island. We moved around the island for approx. 3 weeks staying at a number of 5 star properties, this was by far the best from the moment our taxi pulled up at the entrance. The welcome was very professional and friendly being escorted up the ramp into a lounge/...

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Helpful?
Thank susie971
Jamshedpur (Tata Nagar), Jharkhand, India
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

I visited sofitel in Jan'17. My experience was awesome and I am happy to share my review. Starting with positives- A) Private beach is clean and well maintained. Water sports activities can be availed. B) Food is the best part of hotel and the chefs there are the friendliest persons who are happy to serve you and make you try...

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Helpful?
2Thank Akhilkale
About Hotel's Favourite Review
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for your wonderful review that we shared with all our Teams. We are pleased to learn that your holidays were awesome and our services were all up to your expectations. We hope to have the pleasure of welcoming you back and wish you all the best. Yours Sincerely, Antonio Ferreira de Sousa General Manager

London, United Kingdom
Reviewed yesterday NEW

We stayed here for 3 days before Christmas and later moved to east Mauritius. We had booked a suite and a superior sea view room. It is a beautiful hotel. The hotel, rooms, bathrooms are very clean. In my personal opinion, I felt the service was not at par maybe I am comparing with other Sofitel where the service was...

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Helpful?
Thank Esha P
Rio de Janeiro, RJ
Reviewed 4 days ago NEWvia mobile

Average food. Poor service. Flies all over the place. Weak wifi signal. Overpriced buffet (40 euros/person for worst salad bar ever and poor selection). Basically, one-two restaurants opened per night. No shorts allowed at dinner (or at bar) even though buffet environment is informal. Lack of equipments at gym. Need to book sauna for next day even though is empty...

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Helpful?
Thank Rodrigo M
Lahore, Pakistan
Reviewed 5 days ago NEWvia mobile

I truly feel humbled to write this review for Sofitel Mauritius. Bless my father for buying me a 4-night stay at Sofitel as a graduation gift from University. I couldn't have asked for a better way to celebrate my achievement. Even though I was travelling solo, the place felt like Heaven as soon as I walked in towards the reception....

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Helpful?
Thank JHUSOM
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, First of all, allow us to congratulate you on your graduation, on such a fantastic achievement! What a thrill to read your review!! We are all delighted to learn that your experience was so "heavenly" . Your beautiful description of your stay indeed motivates us to continue on this track of excellence of service and go the...

Arlington, Virginia
Reviewed 5 days ago NEWvia mobile

From the moment you walk in until you leave you feel special and relaxed. The entrance is beautiful and the welcome and registration is relaxing as you sit with a cool drink while the staff check you in. The rooms are lovely and spacious. The views are wonderful. The gym is great and more importantly the person working in the...

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Helpful?
Thank nbc638190
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you indeed your taking the time to share your review. We are glad to learn that your experience on this "Island of Paradise" has been so enjoyable. Furthermore, we have taken good note of your remark concerning the need to improve the Beach Bar Service. Your complaint has been forwarded to our F&B Manager for remedial...

Edinburgh, United Kingdom
Reviewed 1 week ago

Sofitel Imperial exposes the flaws with a self-rated star system. We have stayed in many 5 star Hotels and resorts. This wasn't one of them, despite their assertions. We drove straight to the hotel after exiting the airport, arriving around 12.30pm, but were told we could not check in until 3pm as our room was still to be cleaned. Staff...

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Helpful?
Thank Bordersbloke
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review following your stay with us. We are very sorry that your experience was less than adequate and would like to sincerely apologise for your disappointment. We have discussed the issues you brought to light, and noted the service challenges you encountered which we have addressed at the...

Reviewed 1 week ago

Great location , friendly staff , good food,nice spa . It was our honeymoon and it was just perfect ! Lovley wiew from the room ,and also the best looking beach at Flic&Flac (white sand&clean beach) Nothing negative at all !! Totally Worth it ! (Way better then the Hilton) Thx Sofitel!! Gyönyörű hotel , varázslatosan szép . Tökéletes nászút...

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Helpful?
Thank Gabor M
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for sharing your review on TripAdvisor. My Team and myself are ivery pleased to learn that your Honeymoon experience has been so enjoyable and are indeed motivated to continue on this path of excellence of service. We hope to have the pleasure of welcoming you back in the not so distant future. Sincerely, Antonio Ferreira...

Reviewed 1 week ago

Book this hotel & forget all worries..ranging from amazing service to yummy food & buffet to gorgeous private beach & to the scintillating Night performances..it just poses an amazing super comfortable stay for you, family. It has lovely pool to get refreshed & yes not to miss 2-3 types of specialised restraints offering delicious food for you. Do engage in...

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Helpful?
Thank Jhilmilbhansali
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you very much indeed for your amazing review. My Team and myself are thrilled to learn that you thoroughly enjoyed your stay and sharing your review worldwide is motivation indeed for all of us who work tirelessly to serve our valued Guests. We look forward to the pleasure of welcoming you back and wish you all...

Gold Coast, Australia
Reviewed 1 week ago

Visited Sofitel for lunch February 2017. Restaurant by the beach. Extremely disappointed. Service was poor. It took 25 minutes to receive a glass of champagne. The meal was well below expectations. Even a chicken kebab was served cold...after a loan wait. The wine was not chilled. I gave this a personal rating of NA ie never again.

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Helpful?
Thank 621dougw

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Region: Mauritius > Riviere Noire District > Flic En Flac
Price Range: ₹ 12,638 - ₹ 26,405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#6 Luxury Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Mauritius L'Imperial Resort & Spa staff and other travellers.
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Questions? Get answers from Sofitel Mauritius L'Imperial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not stay at the hotel. Visited only for lunch.”
 of 5 bubbles 621dougw, 12 Feb 2017 | Read review
“Rooms on ground floor on the right-hand side have a beatiful view over the garden and sea. Higher floors have better views over the beach.”
 of 5 bubbles 452pravint, 22 Jan 2017 | Read review
“Rooms close to pool very conveniant”
 of 5 bubbles gmvzyl, 18 Dec 2016 | Read review
“Any sea view room should be good - ask for one away from the pool and restaurant if you want peace and quiet”
 of 5 bubbles Dazza6061, 18 Nov 2016 | Read review
“High class hotel all round.”
 of 5 bubbles 429Happy, 5 Nov 2016 | Read review
5 of 5