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About
4.5
#6 of 18 hotels in Flic En Flac
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Sofitel Mauritius L'Imperial Resort & Spa is frequently celebrated for its spacious, comfortable rooms with many guests enjoying the bonus of sea views. The staff's attentive and professional service often receives high marks, contributing to a personalized and caring atmosphere despite some guests noting the resort can be a tad noisy at night.
While views on value diverge, the hotel's beachfront location and amenities, including exceptional pools and diverse dining options, are commonly praised. Travelers applaud the hotel's cleanliness but occasionally mention a shortfall in room provisions.
Location
Beachfront
Atmosphere
Serene
Rooms
Comfortable
Value
Mixed
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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We stayed in the Magnifique rooms in this fabulous hotel. The stay was comfortable, the food was delicious, and the hospitality was impeccable! The beaches are clean and the swimming pools heavenly. We're grateful to people like Gayatree, Parvesh, and the spa staff Georgette, Edwidge, Natasha, and Mansha were simply amazing when they worked their magic during the spa session! Would definitely recommend anyone a stay here.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Book a taxi service to help you move around. You will need to buy water!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 29 Dec 2022
Dear Valued Guest, Thank you for sharing your nice review of your "magical" stay at the Sofitel L'Imperial. We are delighted to learn that you enjoyed such fabulous moments and the staff you highlighted will all be commended! We look forward to welcome you back and convey our best wishes to you and to your loved ones for a beautiful 2023! Kind Regards Paulette Tang PA to General Manager
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We visited this resort last month as part of our honeymoon and we were not disappointed at all! We have nothing but praise for the people of Mauritius who are possibly the most friendliest people we have ever met. This hospitality extended out into the staff at the resort who were always happy to help. My wife is deaf and so they would take extra steps to be able to communicate with her directly which meant a lot to both of us. The hotel has a private beach which was always kept clean and maintained daily. In the mornings during breakfast there was a gentleman cleaning to swimming pool so we knew cleanliness was a top priority at this accommodation. The location is good, the nearest shops are about a 25-30 min walk if you fancy a stroll or there always taxis outside of the resort. There was a variety of food every night at dinner with different themes and cuisines such as , French, Italian, Indian and Mauritian. Both me and my wife are vegetarian and so the chef would make extra options for vegetarian food to accommodate this. In the evenings during dinner, the staff would always ensure that we were comfortable and the hotel manager would come around to speak to the guests to ensure everything was in order with our stay which added a very homely touch to the service (in most hotels/resorts you never really get to meet the manager). The breakfast had great variety too and included hot breakfasts with pancakes, waffles etc. We were fortunate enough to witness the celebrations for Mauritius independence day which included raising the Mauritian flag and an evening of entertainment. The level of service is something that we are not used being from the UK, all staff were attentive, accommodating and respectful in all circumstances. The boat house staff were patient with me and my wife as it was our first time snorkeling and the Ashvin took us out into the sea to practice snorkeling ensuring our safety at all times before heading out with a group of people. The water activities were apart of the stay and you could experience the activity daily, this included peddle boat, kayaking, glass floor bottom and snorkeling. We would recommend it 100%. The staff went above and beyond to ensure that were enjoying our trip. We would like to say special thanks to Kamal (Hotel manager), Parvesh, Vikash, Diane (Housekeeper), Ashvin (Boat house staff), Raj (chef), Vishal, Christine and many more!!
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 4 Apr 2022
Dear HRC1986, Thank you for your fantastic review and perfect rating of your stay at the Sofitel Mauritius L' Imperial. We are delighted that your Mauritian holidays and our services met your expectations. It also fills us with pride that our Guests have enjoyed our Independence celebrations. We are grateful for your kind words towards our staff as all of them work hard and strive to exceed guests' expectations, We really appreciate your heartwarming review of your Mauritian experience and do hope to have the pleasure of welcoming you back in a not too distant future. Warm regards, Paulette Tang PA to General Manager
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We stayed for the first time on this island and we chose this hotel, because a few years ago our friends stayed at the sister hotel So Sofitel were they were very happy. My friend was talking all the time about special design and comfortable beds and they really were very comfortable. What left the biggest impression on us was the head chef Mr. Raj, at restaurant Ravinalla and his team. They put so many efforts and they gave lot of love while explaining each recepie during our stay. Food was just excellent, satisfying all the senses of taste and smell. I have a special diet that includes gluten-free foods and lactose-free foods. Gluten-free bread and a million magical and unforgettable flavors awaited me every morning and evening. Chef Raj, please move to EU 🙏 All the staff were extremely kind. Especially the ladies who were in charge of maintaining cleanliness in our room. Minta's team was special and dear lady Simla. The only bad thing about this beautiful resort was the beach, which is less beautiful than in other parts of the island. For those who prefer a swimming pool, this hotel is a great choice because the garden is magical. The wonderful thing is that all sports activities are completely free. What, in my opinion, spoiled the holiday a bit was forcing the wearing of masks at plus 30 degrees, and especially at a time when almost the whole world abolished all measures. Everywhere on the tables is a gel that says clean is new chic. That leaves me with the idea to think, as if before everything in the hotel was dirty, and now because of the pandemic it has to be clean. Measuring the temperature every morning and forcing the wearing of masks constantly reminded us of the danger and that made the rest of our holidays unfortunately tiring. The most important part was that the rooms were ready upon our arrival even though the flight was very early in the morning and of course even better that we could stay in the room until five in the afternoon on the last day of departure. We are physically in Belgrade, Serbia, but in our minds we are still on this island which is a real paradise!
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 4 Apr 2022
Dear Mrs Jelenatravel13, We are delighted to read the review of your stay and thank you for sharing your wonderful feedback. Chef Raj and our Kitchen Team also appreciate your comments on the quality and variety of our buffets as they constantly strive to ensure that each dietary requirement is met; it is indeed very rewarding to read that our talented Chefs were able to conquer your palate with their culinary offers. We are thrilled to have met your expectations and hope to welcome you back to our little corner of paradise. Warm Mauritian regards, Paulette Tang Personal Assistant to General Manager
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We went as a group of 13 members (5kids)to this resort in jan from India .The worst part was last day of checking out. They provided drinking water for room the previous day of checking out and they denied to give water for rooms on day of checking out. Room service people made us wait for 2 hrs and later forced us to buy water bottles from restaurent which is quiet expensive .
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 18 Feb 2020
Dear Guest, We have taken note of your comments and regret that the end of your stay has been marred by this water expense. We value all our guests' feedback and will ensure that the necessary corrective measures are taken to avoid any similar situations in the future. Best Regards Guest Relation Service
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Very slow check-in formality, we were eleven people having to do the PCR test. This was requested by the hotel policy despite being vaccinated guests and at that time only 1 lady was doing the test. It took us around one hour for the check-in procedure.
Dine at Ravinala Restaurant, seafood was good as family members enjoyed the grill fish the most.
The kids club is great, the lady there was so friendly and my daughter loved the swing in the kids club garden as well as the tree house.
I was in the family suite, the dark wooden furniture and flooring were slightly dated but well maintained. But the bed was very uncomfortable, with a sagging mattress, I feel like sinking into it and did not have a good sleep. Management should please consider to change the mattress.
Overall we did have a good family time at Sofitel.
I will consider to book a newly renovated room next time, when coming to Sofitel.
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 25 Oct 2022
Dear Sir, Thank you for sharing your feedback on your holiday experience among us. Our goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to welcome you back again to the Sofitel L'Imperial Resort. Kind Regards Paulette Tang PA to General Manager
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Had a lovely week at this hotel. Beautiful location, wide choice of food, immediate beach access, lucky to be granted an excellent sunset view - though the mauritian flying foxes fascinated me more, rooms maintained twice a day. Nothing was any trouble if asked for and kindly prepared a honeymoon gift.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 Feb 2020
Dear Guest, We are thrilled by your comments and thank you for taking the time to share. We hope to welcome you back again! Warm regards Guest Relation Service
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Resort itself is excellent. Two pools with one being a ‘quiet’ pool - just perfect for us. Didn’t use any of the water sports available as the snorkelling trips were fully booked 🙄 Maybe some consideration should be given to those guests only staying a few nights so they get to go snorkelling too?!
Room was lovely with pool/sea view although no upgrade for an Accor Gold member. Nice touch in the hotel with drinking water dispensers 👍
Struggled with the dining options as we’re not keen on buffets which only left the Chinese and Japanese for dinner. Visited the Chinese on the first night and all okay. Booked the Japanese for the next night only to find it is within the same restaurant & they had just booked us the Chinese again. Ended up at the buffet that might which was doable but not our first choice.
Our complimentary Accor welcome drink in the bar was served by the most miserable waitress on earth! Accounting music was good though but we did go down to the beach bar where there was a wedding and sat on the sidelines!
All in all we enjoyed our stay and would return if back in Mauritius 😬
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 9 May 2022
Dear Hufflepuff33, We appreciate your feedback and thank you for sharing your experience. We have noted the good points and also the suggestions for improvement. Thank you for assisting us to perform at our very best. Kind regards Paulette Tang PA to General Manager
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Completely amazed with their hospitality & magical approach with customers. We wud like 2 Thk Mr parvesh who’s always very welcoming towards his guests. He not only makes sure 2 meet customer’s expectations but also try 2 provide a proper follow up 2 ensure customers are enjoying their stay at the hotel. He’s always wearing a smile & greeting each customer whenever we come across him. We sincerely are very satisfied with the quality of service & hospitality at sofitel❣️ Ming court is our 1st choice in the whole world I must say!! They got an amazing team working 2gether 2 give the most delicious food n greatest hospitality ever ❤️ Mr Wesley is that 1 person who knows exactly how 2 turn your dinner into a magical escape. We Thk him so much 4 always being so amazing and welcoming. I just wish he keeps up with the excellent work he has always been doing!! Nobody can do that better than him!! We also got the opportunity 2 meet Mr Steve, a very outstanding person, trying his best 2 serve each & every customer with passion❣️ He knows exactly what he can do 2 help without the customers asking anything from him. These people are what makes the magic of this hotel.. Mr Ajay, the chef at Ming court is a gem of a person!! He’s always leaving his kitchen 2 come n meet his known customers n make sure everything is just perfect 4 them!! Whenever we go there, we never order our food koz we trust them so much on knowing our taste that we leave everything on them. Thk u so much Mr Ajay 4 being an exceptional person!! Mrs Brigitte and deepa have also been so welcoming, attentive n loving towards the kids. They have been very helpful towards us assuring us that the kids will b perfect at the mini club ❤️ Mr Jason has also been very welcoming n helpful while we were having dinner and breakfast. He was always coming 2 our table 2 make sure everything’s perfect 4 us❣️ Even if it’s quite difficult 2 put into words the feeling we got during our stay at Sofitel, we still hope they know how wonderful and amazing the Sofitel team is!! We never have 2 look 4 another hotel whenever we want 2 offer us a break koz our visit has always been a very memorable experience each n every time we’ve been there. We simply feel home there n we love it’s people so very much ❤️
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 29 Jan 2020
Dear Valued Guest, Thanks for such an amazing feedback. We are delighted to learn of your satisfaction and each Ambassador you mentioned is deeply touched by your appreciation, your satisfaction is our greatest joy and reward. We sincerely hope to have the pleasure to welcome you back in a not too distant future. Warmest regards, Guest Relation Service
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We enjoyed staying at this hotel over Christmas and New Year but what made the stay so much better was the amazing service provided by all of the staff.
We had rooms that had been recently renovated and were reasonably sized. The pool areas appear well maintained, especially the adults only Flamboyant one. There were a number of restaurants on site which offered a good choice of food - all of which were very good. The gala dinners on NYE & Xmas eve were amazing - a tribute to both the food but also the service from all the staff.
As I said above, this is a good hotel, but the staff make it a great one. I have to mention Vishal, Manish, Nowsheela & Lucie from the bars, Vishal, Pravind & Kooshal from the restaurants & Akshay in reception. There were so many more to mention as well that I have forgotten the names of.
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 6 Jan 2022
Dear TravellingMatt2, A very healthy and happy 2022 to you and to your loved ones ! We really appreciate your amazing feedback; we are thrilled to learn of your great start to this year at our resort and of your satisfaction. Indeed our priority is and always remain service to all our valued Guests and our Ambassadors take it to heart to make it happen for every Guest. We hope to have the pleasure of welcoming you back. Kind Regards, Paulette Tang PA to General Manager
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Our team building event on 01 October (first day of reopening) was a success. The team led by Jeffry went above and beyond to ensure we had an unforgettable experience. The staff is a credit to the brand and nothing was too much trouble for them. The food as well as the rooms were excellent! After a prolonged lockdown period, the staff catered to our group of 30+ seamlessly while respecting all the sanitary protocols.
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Date of stay: October 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Family rooms are ideal for those with kids. However the new adult only wing with a heated pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 5 Oct 2021
Dear Madam, We are delighted to read your wonderful feedback which will be shared to all our Teams, and specially Jeffrey who will be commended for his outstanding service. It is motivating indeed for all our Ambassadors to learn of your satisfaction and we are grateful to you for sharing your amazing experience. We look forward to the pleasure of welcoming you back to our Resort soon again. Yours truly, Guest Relation Service
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Hi Iasi 😀…. we booked a luxury room … the view from bed to bath could be “blocked” with 3 wooden sliding parts …. to our state of knowledge in magnifique rooms a compareable “white, wooden sliding door system” enables a quite good privacy in the bathroom.
BR Gaby & Peter
Gillingham, United Kingdom19 contributions8 helpful votes
"Room 341 was great. The spa was excellent, massages were worth it! The gym has a small amount of equipment but enough for those who need it. Sunny boat trips are very good."
There are more places to choose from in the Flic En Flac area.
PRICE RANGE
₹27,155 - ₹39,545 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel mauritius l`imperial hotel flic en flac, sofitel mauritius l`imperial resort and spa, sofitel imperial hotel, accor imperial hotel, sofitel flic en flac, wolmar sofitel, sofitel imperial mauritius
LOCATION
MauritiusRiviere Noire DistrictFlic En Flac
NUMBER OF ROOMS
191
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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