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Hotel Grand Continental

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174 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Grand Continental
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Showing 147: English reviews
Reviewed 3 February 2015 via mobile

I booked a room beforehand for quite a cheap price, but they gave little to no info regarding the room. I was rushing during that moment so I didn't check with them before confirming my booking so it was probably my mistake. The room I booked for didn't come with free breakfast and many more are missing. After half an...

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Helpful?
Thank Dndoe
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your previous stay with us. I have read through your comments highlighted and I would like to apologise for the unpleasant experience you encountered with my staff. I will certainly investigate this matter further and I will take corrective measures accordingly. Once again, thank you and we are looking forward...

Labuan Island, Malaysia
Reviewed 1 February 2015

Unlike other hotels under the rand Continental brand, this hotel is below par. Rooms and the fittings are old and worn out. The towels are stiff. Facilities are very basic. Front office staff are unfriendly and not welcoming. The bathroom fittings are like DIY job, especially the shower head. I would definitely stay elsewhere

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Helpful?
Thank june1970_11
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. I have read through your comments highlighted. I will evaluate it and I will take immediate measures to improve our services as well as our products in order to serve our guests well. Once again, thank you and we are looking forward to another opportunity...

Penang, Malaysia
Reviewed 29 December 2014

Stay at this hotel for 1night.I make a booking through booking.com,unfortunately upon arriving the old lady (receptionist) doesnt welcome us with a good service. this is due to the reservation i made doesnt reached to their email.with very rude language the reception named rubiah say 'booking takde! takde!' is this the proper way you treats your guest.luckily 2 of your...

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Helpful?
2Thank alexchoosenghong73
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment highlighted and I would like to apologize for the unpleasant experience you encountered with my staff. I will certainly look into this matter seriously. I will take appropriate action and corrective measures accordingly. Please feel free to contact me...

Reviewed 8 December 2014 via mobile

Which satisfies the condition of the room with a clean, breakfast is also plenty of choice, car parking available, but the pool is too much chlorine content should be corrected. If no vehicle may be a bit difficult because the location is quite far from shopping.

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Helpful?
1Thank Mohd A
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are pleased to know that you enjoyed your stay with us. Regarding the swimming pool as highlighted, we will certainly look into it. Once again, thank you and we are looking forward to welcoming you back to stay with us again. Best regards. James...

Reviewed 11 November 2014

Just spend a nite after went to Perhentian. Anyway we had a good rest before start a journey to K.Lumpur the next day. Very clean room and the service was excellent. B.fast just okay. Near to Pasar Payang & Jetty.

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Helpful?
1Thank NienaZack
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us. It was a pleasure being of service to you and we are looking forward to welcoming you back to stay with us soon. Best regards. James Chan General Manager

Brisbane
Reviewed 6 October 2014

Stayed at the Hotel Grand Continental for one night on a road trip from Penang, down the east coast of Malaysia & then onto KL. We were 2 families consisting of 4 adults & 3 children - so were looking for somewhere that could accommodate us without having to book extra rooms to fit the kids into. Several hotels that...

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Helpful?
Thank BrisbaneTraveldoctor
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your stay with us recently. We are glad to hear that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager

KL
Reviewed 4 September 2014 via mobile

Stayed in this hotel for 1 night. We arrived quite late due to flight delay but the doorman and receptionist were very friendly to entertain our queries... They gave us the rooms on the top floor as those are newly refurbished... The hotel is also located near to Malay eateries during the afternoon and seafood at night... Overall,I am happy...

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Helpful?
Thank i_az
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the feedback with regard to your stay with us recently. We are happy to know that you have enjoyed your stay with us. It was a pleasure being of service to you and we are looking forward to welcoming you back to stay with us again. Best regards. James Chan General Manager

Kangar, Malaysia
Reviewed 14 August 2014

Its been a long time since I last stayed here. Well nothing much have changed, so the maintenance must be doing a good job upkeeping the place. Except for the shower head in the room, which cannot be adjusted, everything else is fine. Service, we called the reception, duty manager and operator after 11pm but nobody answered the phone. Had...

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Helpful?
Thank mnasiruddin
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Mr Mohd Nasiruddin, Thank you for staying with us recently, we have read your constructive sincere comments which will greatly help us to improve & to support us in upgrading our service to all our guests in achieving goal of excellence in our "Customer Care Programme". On behalf of the Management we would like to apologize for the inconvenience...

Reviewed 5 August 2014

Book 1 night stay before catching the ferry to Pulau Redang on Hari Raya eve. Before booking already noticed this hotel is under renovation from the previous review but we thought it was weekend and public holiday so all the renovation work would stop. Unfortunately, they still working on that day and making very loud noise. Therefore we didn't have...

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Helpful?
Thank Carrine T
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Ms Carrine, Thank you for your times to fill up your sincere comments, this will greatky help us to improve and upgrade our service to all our guest effectively in achieving excellence goal in our "Customer Care Program". Unfortunately during your stay with us recently have caused unpleasant moment as our on going renovation on our swimming pool are...

Bristol, United Kingdom
Reviewed 19 June 2014

Stayed one night on our self-drive trip through Malaysia. Room on 11th floor was fine with a nice view out to sea. Bathroom was small but perfectly okay. The shower was a bit of a surprise. I only noticed the hand held type and was not expecting much, but once I turned it on, it was the rain shower above...

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Helpful?
1Thank Happyholidayer7

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hotel Grand Continental

Address: Lot 004023, Hotel Grand Continental Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000, Malaysia
Region: Malaysia > Terengganu > Kuala Terengganu
Price Range: ₹ 2,382 - ₹ 12,864 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Grand Continental 3*
Number of rooms: 190
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Also Known As:
Grand Continental Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Continental staff and other travellers.
2 questions
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Kuala Lumpur, Malaysia
6 months ago

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Questions? Get answers from Hotel Grand Continental staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea View room”
 of 5 bubbles 934josepht, 7 Nov 2016 | Read review
“Ask for a newly renovated room!”
 of 5 bubbles ldyshah, 13 Jun 2016 | Read review
“Rooms at higher floor”
 of 5 bubbles steveY4484DC, 8 Mar 2016 | Read review
“upper floor”
 of 5 bubbles chan681, 16 Nov 2015 | Read review
“Don't pay for an executive room”
 of 5 bubbles samcA864BO, 8 Aug 2015 | Read review
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