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The Saujana Kuala Lumpur

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The Saujana Kuala Lumpur
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229 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Santiago de Cuba, Cuba
Reviewed 3 days ago NEWvia mobile

Convenient thanks to its proximity to Subang airport and Citta complex, it is a good average hotel. The rooms are large and comfortable, but the shower was not clean, with long black hair left there... General staff attitude is just ok as we felt like something was missing like spontaneity and smiles. Breakfast is good with a wide selection of...

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Helpful?
Thank ClubGGG
SKugan, Executive Assistant Manager, The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear ClubGGG, Thank you for taking the time to provide us with a review of your recent stay. My team and I are gratified to receive your positive comments in regards to the overall comfort of your stay. I am most concerned to receive your feedback with regards to the shower and shortfall in meeting your expectation on the hospitality...

Singapore, Singapore
Reviewed 1 week ago

Stayed here on a meeting trip with my MNC company, and I must say that I'm terribly disappointed. Booked on a double room and was given a twin room without alternative. Rooms have coffee machine but staff never provided coffee capsules. Turned a blind eye on the first night but still not given coffee capsules on the second night. When...

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Helpful?
1Thank Logiculus
SKugan, Executive Assistant Manager at The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear Logiculus, Thank you for choosing to stay with us and for taking the time to share your feedback. We are sorry to hear of your disappointment with the experience you had and are most concerned to receive your feedback with regards to the service provided by our associates. To prevent further recurrence of a similar kind, we would like...

Reviewed 1 week ago via mobile

I stayed there for business. Rooms are definitely not 5* standard and the quality of service is very poor. AC was not working properly and terribly noisy. I wanted to take a shower at the gym but they where unbelievable inflexible even if it was there and available. Finally they charged me the double price for the transfer even if...

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Helpful?
Thank HoiHoi8003
SKugan, Executive Assistant Manager, The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear HoiHoi8003, Thank you again for bringing this issue to our attention. It truly disappoints me that we did not meet your expectations on your stay with us. As the comfort and convenience of our guests is always our top priority, we are continuously working on improving our service delivery processes including your comment on room maintenance and the experience...

Medan, Indonesia
Reviewed 3 weeks ago via mobile

Visited this hotel for business meeting,we booked with quite large number of group. The hotel look vintage...large landscape and quite alright. Room was fine..had trouble with the wifi but the outside vendor was super nice and lead me through phone til can use properly. Breakfast selection was ok.We also visit the RP Entertainment Bar..quite confuse with the concept as the...

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Helpful?
Thank DEA0412
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear DEA0412 Greetings from The Saujana Hotel Kuala Lumpur. Thank you for your valuable feedback and we will ensure that we continuously improve our service excellence to serve our guests better. Once again, thank you and we do hope to see you again soon! Warm regards, Peter Hourigan General Manager

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

Lots of huge trees that is good instead of concrete jungle. Huge swimming pool with children slide. Good and delicious breakfast at Charcoal. Very nice view with a beautiful lake and golf course.Friendly staff too.

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Helpful?
Thank EricWoon5385
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear EricWoon5385, Greetings from The Saujana Hotel Kuala Lumpur! We are delighted to know that you had a rejuvenating time throughout your stay with us. We hope to welcome you again soon! Warm regards, Peter Hourigan General Manager

STRATFORD
Reviewed 18 October 2016 via mobile

We had a lovely stay at the resort. The restaurants were good. The spa and pool were great. It was not crowded at all in October. It is a little bit far from downtown KL and a taxi into town was about myr 85. There were plenty of places to sit and relax.

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Helpful?
Thank Heather D
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Heather D, Greetings from The Saujana Hotel Kuala Lumpur! Thank you choosing us as your preferred hotel during your time in the city. We hope that you had a wonderful and relaxing stay with us. We hope to welcome you again soon! Warmest regards, Peter Hourigan General Manager

Reviewed 17 October 2016

My wife and I had a wonderful wedding at The Saujana on 2nd Oct. It was a positive experience working with the experienced team members, namely Mei Kuan, David and Junaidi. All our guests were enjoying the special day (from garden ceremony, tea ceremony to dinner reception) and gave high compliments on the food, ambiance and services, thanks to the...

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Helpful?
Thank YeeJie N
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear YeeJie N, Greetings from The Saujana Hotel Kuala Lumpur! First and foremost, heartiest congratulations to you and your better half on your exciting new chapter! We are glad to be part of your journey and we hope that we made your special day a success! Once again, congratulations! Here's to love, laughter and happily ever after! Warm regards, Peter...

Bangkok, Thailand
Reviewed 16 October 2016 via mobile

Nice place with peaceful environment and lots of huge old trees gave a good relaxation. Free form swimming pool by the creek and golf course were the view seen from the room. Low rise building, the room was clean and well equipped bathroom. Breakfast and breaks were fairly good.

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Helpful?
Thank Pook S
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear Pook S, Greetings from The Saujana Hotel Kuala Lumpur! Thank you for choosing us as your preferred hotel during your stay in the city. We hope that you have had a enjoyable experience with us throughout your stay. Looking forward to welcoming you again! Warm regards, Peter Hourigan General Manager

Singapore
Reviewed 9 October 2016 via mobile

Second time staying at the hotel but over ten years interval yet hotel is the same as on my first visit. Still well managed and maintained. Upgraded with guests in mind and food is still excellent. Nasir the bell man was friendly and helpful. Even though email concerning my visit never arrived, the problem was resolved quickly even with close...

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Helpful?
Thank cormiclim
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear cormiclim, Greetings from The Saujana Hotel Kuala Lumpur! Welcome back and thank you for choosing us as your preferred hotel during your stay in the city. We hope to welcome you again soon! Warm regards, Peter Hourigan General Manager

Sydney, Australia
Reviewed 5 October 2016 via mobile

I stayed here for 4 nights. The room was fine size wise. The restaurants were ok too. The bed was way too hard for me...a bit like sleeping on the floor. The service very polite. This is a fair way out of KL so if you want the city experience you should stay closer. It was ok and nothing to...

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Helpful?
Thank Fiona S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Taking its name from an old Malay expression 'sejauh di sana' meaning - as far as the eye can see - The Saujana Hotel Kuala Lumpur, a 5 star deluxe resort-style hotel, is a member of WorldHotels. Nestled amidst 160-hectares of lush tropical gardens, this 250-room newly revitalized retreat is adjoined to two 18-hole championship golf courses of Saujana Golf & Country Club, undeniably a haven for business and pleasure. Located 30 minutes from Kuala Lumpur's city center and 35 minutes from the Kuala Lumpur International Airport (KLIA), the hotel is only 5 minutes away from Skypark (formerly Subang Airport) and private jet aviation hub. Facilities of this well-appointed deluxe resort include extensive dining choices, practical function areas, numerous meeting room options and a host of delightful recreational activities to suit every traveller's needs. ... more   less 

Additional Information about The Saujana Kuala Lumpur

Address: Halaman Saujana | Jalan Lapangan Terbang SAAS, Shah Alam 40150, Malaysia
Region: Malaysia > Selangor > Petaling District > Shah Alam
Price Range: ₹ 6,517 - ₹ 9,911 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saujana Kuala Lumpur 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Saujana Hotel Shah Alam
Saujana Kuala Lumpur Hotel
Saujana Kuala Lumpur Shah Alam
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Questions & Answers

Here's what travellers have asked, with answers from The Saujana Kuala Lumpur staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from The Saujana Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If u have to stay here, be prepared to put up with bad customer service and isolation.”
 of 5 bubbles Logiculus, 1 Dec 2016 | Read review
“Stay at the Club. The rooms are much bigger and better arranged (if you can)”
  • Surprised birthday cake in our suite
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club - not much view
  • our suite at the Club
 of 5 bubbles Maitheng, 5 Sep 2016 | Read review
“a green resort in a concrete jungle”
 of 5 bubbles Turysta20144, 26 Apr 2016 | Read review
“Stack up some food if you are Vegetarian.”
 of 5 bubbles Deenky, 14 Oct 2015 | Read review
“If you are visiting Kuala Lumpur, make sure you stay in this hotel the last two days of the trip”
 of 5 bubbles 364anasa, 14 Aug 2015 | Read review
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