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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
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1,009 Reviews from our TripAdvisor Community

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There are newer reviews for Sunway Pyramid Hotel
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Showing 952: English reviews
Singapore, Singapore
1 review
Reviewed 2 weeks ago

Frontline staff were friendly and check in procedures was speedy. Great location for everyone! The hotel was newly renovated earlier this year (as told by the staff) - all new and spacious rooms. Walking distance (all sheltered) to Sunway Hotel Resort Spa.

Review collected in partnership with this hotel

Helpful?
Thank AnnieHappy
Level Contributor
4 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

our staff n recreation club organised a 3D2N family getaway here from 19-21 Nov'16. everything from the super spacious room, the breakfast spread at the Resort Cafe, the helpful n courteous hotel staff was just superb!! the integrated network of Sunway hotel, shopping mall, 5 leisure/theme parks (wet n dry), resort n spa basically caters to our every need so... More 

Helpful?
Thank mohd nazirin a
Penang Island, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The overall experience in the hotel is quite good, the cleanness is assure, basically everything is good except for the television channel, I would say it is a bit too few compare to other hotels, they have around 14 channels, but 2 of the channel is for their promotion purpose such as the info on Sunway group, and the Astro... More 

Review collected in partnership with this hotel

Helpful?
Thank BlueDestiny2015
A TripAdvisor Member
Reviewed 2 weeks ago

Poor Interior design, no working table, near 50% room are inside, no sun light. Bath room also poor design. not many TV Chanel, very strange design. I was asked some stupid question by FO, obviously FO was not train. I was one of opening team member in one of top hospitality group, almost open over 100 hotels in Asia, from... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Kuala Lumpur, Malaysia
1 review
Reviewed 2 weeks ago

Originally.booking i'm request double bed room however when reached the room they gave us 2 single.bed n immediately inform the reception...regret to inform that until.check out i did not received any feedback from hotel reception....im really.frustrated with.your service even the hotel so nice n cool...

Review collected in partnership with this hotel

Helpful?
Thank fairoze0172
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear fairoze0172, Thank you for taking time to express your feedback on your stay. We apologize for the frustration you had faced during your stay with us and we are definitely looking into your feedback for our future improvement. Regardless, we appreciate you for spending time to tell us about your experience and we wish you have a great day... More 

Singapore, Singapore
Level Contributor
2 reviews
Reviewed 2 weeks ago via mobile

Enjoyed our 2 nights stay. Rooms are tastefully cosy and huge.Service was tip top! Excellent location to mall and Sunway Lagoon Surf beach entrance. Breakfast was splendid! Will come back soon! Ask for theme park view!

Helpful?
Thank roxygal2002_eva
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear roxygal2002_eva, Thank you for taking your time to leave us a kind review! We strive to provide all our guests with the best service we could and we are happy to know we have helped you in every possible way. We hope to see you again soon! Best Regards, Jerry Gan General Manager More 

Kuala Lumpur, Malaysia
1 review
Reviewed 2 weeks ago

Very Outstanding services hotel provided to us. Maybe the price can be reduce it as Economy not growth so well. But service, Food, Room & Entertainment that provided beyond expectation. I will suggest them to my friend & family

Review collected in partnership with this hotel

Helpful?
Thank zuhailiz
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear zuhailiz, Thank you very much for your kind recommendation! We are pleased to know that you have enjoyed the services and food we have provided to you. We have also taken your feedback regarding the price into account, thank you for expressing your thoughts about it. We hope you have a great day ahead! Best Regards, Jerry Gan General... More 

Kuala Lumpur, Malaysia
1 review
Reviewed 2 weeks ago

I have booked 3 rooms through hotel.com, twins bed/ king bed,included breakfast. My family and I was so shocked when we was told by the hitel staff that each room only given 1 breakfast because in booking only show 1 adult ! This is ridiculous and unresponsible thing that even happen on us. Can you imagine, my mum able to... More 

Review collected in partnership with this hotel

Helpful?
Thank Pei W
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Pei W, We are truly sorry for the inconvenience you have encountered during your stay with us. We are looking into your feedback and are definitely taking this into consideration. Every complaint is important for us to improve and we appreciate you spending time to explain this to us. Once again, we apologize for the unpleasant experience you had... More 

Metro Manila, Philippines
Level Contributor
3 reviews
Reviewed 3 weeks ago

This hotel is highly recommended. The staffs are friendly. The rooms are great and you can have the pool on your own :-) the mall and a water theme park is just around the corner. You will not be worrying of lack of amenities.

Review collected in partnership with this hotel

Helpful?
Thank Naldi L
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Naldi L, Thank you very much for your high recommendation! We are delighted to know that you find the connection between our hotel, mall and theme park have been a great convenience to you. We hope you were able to enjoy the facilities and services offered throughout your stay with us. Thank you once again for the very kind... More 

Gelugor
1 review
Reviewed 3 weeks ago

Good location as it was connected to the shopping mall and very clean room. Walking distance to the water theme park, zoo and local university. Provide free indoor car park. And lots of restaurants available in the shopping mall.

Review collected in partnership with this hotel

Helpful?
Thank cwtan2016
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear cwtan2016, Thank you for your review! We are glad you found the ease of connecting access to each of our key areas have served you well. We hope your stay was pleasant with us and see you again soon! Best Regards, Jerry Gan General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Sunway Pyramid Hotel, formerly known as Sunway Pyramid Hotel East, reopens after an extensive renovation. Every aspect of the guest experience has been rethought, bringing a breath of freshness with more choices and new experiences. The newly renovated hotel reflects functional design that incorporates Malaysian inspired textures, bold patterns and vibrant colours; complemented by enhanced in-room facilities and technology upgrades for a convenient and fuss-free stay. The hotel features 564 Deluxe guestrooms and suites; incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel also have direct access to the leisure facilities available at the 5-star Sunway Resort Hotel & Spa. Booking is now open for stays on 3 November 2016 onwards. Sunway Pyramid Hotel is located at Persiaran Lagoon, Sunway City, 47500 Selangor Darul Ehsan, Malaysia. GPS Coordinates: 3°04'18.8"N 101°36'31.2"E. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: ₹ 5,182 - ₹ 10,023 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#6 Spa Hotel in Petaling Jaya
#7 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Lagoon view, it is much better. ”
 of 5 bubbles mohdfirdaushs2016, 1 Dec 2016 | Read review
“They got so many built-in USB port . You dont need to fight for the power supply to charge ur gadget! ”
 of 5 bubbles neyrashazeyra, 21 Nov 2016 | Read review
“Nice Room provided”
 of 5 bubbles zuhailiz, 15 Nov 2016 | Read review
“try the higher level floors facing the Sunway Lagoon it is great!”
 of 5 bubbles naldil2016, 14 Nov 2016 | Read review
“loved it we might go to the same hotel again shopping mall and everything is in one roof... ”
 of 5 bubbles rohini5, 28 Sep 2016 | Read review
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