We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sunway Pyramid Hotel

Expedia.comUS$ 90*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 90*
US$ 90*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Sunway Pyramid Hotel
Sunway Pyramid Hotel
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,128 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,064: English reviews
Start your review of Sunway Pyramid Hotel
 Click to rate
Colombo, Sri Lanka
Reviewed yesterday NEW

Stayed in a family suite . Beautifully decorated room with two bathrooms. The food excellent at the buffet. Direct access to Sunway Lagoon and the Sunway Pyramid shopping mall. The only drawback was the lack of a window in the room with an outside view.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Asank
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

The rooms are newly renovated with great furnishings. The workmanship to the rooms are top quality. The hotel is connected to the shopping centre, which is very convenient and has a wide range of shops, from high end to affordable stores. Breakfast was plentiful with lots of options and the theme park is right next door. Staff are welcoming and...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Jot88
About Hotel's Favourite Review
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Jot88, Thank you very much for your kind review! We appreciate you for detailing your staying experience with us. We hope you enjoyed the facilities, services as well as the breakfast we prepared during your stay with us. We look forward to seeing you again! Thank you once again and may you have a great day ahead! Best Regards,...

Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

This hotel just reopened after a massive renovation, the rooms feel and smell brand new, the housekeeping need to keep on top of the dust from the new carpets, I noticed a lot gathering on the wooden floor as your enter the room. The beds are a little hard, but that's just personal preference. The bathroom is small, the water...

 Report
Helpful?
Thank goundar-morton
Management response:

Dear goundar-morton Thank you for your recent stay and review of Sunway Pyramid Hotel. We certainly take note of your comments and will highlight them to the respective teams. We're glad you enjoy the services of the team and you're absolutely correct, there are approximately 170 food & beverage outlets in Sunway Pyramid Shopping Mall. We look forward to welcoming...

Singapore
Reviewed 1 week ago NEW

Lots of shopping available at its doorstep. Breakfast is good, excellent spread but it is offered at the adjourning hotel, a good 3 to 5 mins walk, not convenient when you have already checked out and have luggage with you.

Review collected in partnership with this hotel
 Report
Helpful?
Thank sukhbeer_singh
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear sukhbeer_singh, Thank you very much for your kind review! We are glad that you had a great time with us during your stay. We look forward to see you again soon! Have a great day ahead! Best Regards, Jerry Gan General Manager

Petaling Jaya, Malaysia
Reviewed 1 week ago

Suggest room pillows, mattresses and caroet be upgraded. Room is spacious n comfortable. Staffs are friendly and helpful. Breakfast is supper. Strongly recommend this place to couples who want to have a few days away from their normal routine.

Review collected in partnership with this hotel
 Report
Helpful?
Thank ngdaniel
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear ngdaniel, Thank you very much for taking the time to write us a review. Please rest assure that we have taken note on your comments and will definitely be looking into it. Aside that, we hope that your stay with us had been a satisfying one and we definitely look forward to see you again. Have a great day...

Jeddah
Reviewed 1 week ago

Room was so good and nice. Hotel lobby was great. Neighbors places around hotel hotel was good. The water park( Sunway Lagoon ) was very enjoyable for adults and kids too. The shopping mall was fulfilled my needs.

Review collected in partnership with this hotel
 Report
Helpful?
Thank hasan711
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear hasan 711, Thank you so much for your generous feedback! We are very pleased to know that you have enjoyed your stay in our hotel. We definitely look forward to welcoming you back again in the near future. Thank you once again and may you have a great day ahead! Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 1 week ago

The room was beautifully furnished and very clean. However, the service was slow. The Baby cot took 2.5h to come, by the time it came it was already 1130pm, children have slept but we have to stayed up to wait for the Cot to come. Only after about 5-6calls did the cot come so the service really needed some pushing...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jp1230
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Hi jp1230, Thank you very much for your feedback. We would like to assure you that your concerns have been taken into good consideration and we will definitely look into them. We hope that on your next visit we can provide better services and facilities. Thank you again and may you have a great day ahead! Best Regards, Jerry Gan...

Reviewed 1 week ago

overall my stay in this hotel leaves a very bad impression. First of all the hotel unable to provide the room upon check-in that I booked a few weeks ago, paid in advance. The front-office staff giving me an excuse that there is no king size room available for my room type because their hotel is fully occupied on Wednesday,...

 Report
Helpful?
Thank Elise W
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Elise W, On behalf of the Management team at Sunway Pyramid Hotel, we would like to extend our apologies for the inconveniences experienced during your recent stay. Our hotel prides itself on providing five star service, yet in some cases, mistakes can occur. Rest assure, we will take the necessary measures to do an internal follow up with our...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The hotel was just recently renovated and it shows, everything is fresh and pleasing to the eye. The lobby crew were very efficient, I got checked-in within a matter of minutes, they even had the graciousness and generosity to upgrade my room. The room itself was on the small side but it was clean and is probably the most comfortable...

 Report
Helpful?
Thank IzzardN
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear IzzardN, Thank you for staying with us. We are very pleased to know that you have enjoyed your stay in our hotel. We definitely look forward to welcoming you back again in the near future. Thank you once again! Best Regards, Jerry Gan General Manager

Penang Island, Malaysia
Reviewed 2 weeks ago

Service could be improved if you provide more help in assisting senior citizen. It was our 1st time stay there so we need to ask guidance on where the cafe is. Since I'm assisting my 60 years old mom We got left behind by the crew just like that.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Nursyafinaz M
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear nursyafinazm, Thank you for highlighting to us on your recent experience with us. We take note of your feedback and will highlight this to the relevant department. We do hope that your overall stay with us was a pleasant stay and we look forward to welcoming you again. Best Regards, Jerry Gan General Manager

779 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (483)
Viewed
Pool/Beach Area (22)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (92)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (41)
Viewed
Hotel & Grounds (88)
Viewed
Dining (23)
Viewed
Bathroom (22)
Viewed
Other (185)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (284)
Viewed
Amenities (93)
Viewed
Dining (124)
Viewed
Sunway Resort Hotel & Spa Pool (35)
Viewed
The Hotel (PRE-RENOVATION) (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (5)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Petaling Jaya hotels
0.0 km away
Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
#3 of 45 in Petaling Jaya
1,725 reviews
0.5 km away
Sunway Clio Hotel
Sunway Clio Hotel
#1 of 45 in Petaling Jaya
475 reviews
0.1 km away
Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Su...
#13 of 45 in Petaling Jaya
39 reviews
Show Prices
Show Prices
Show Prices
5.0 km away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
1,275 reviews
8.6 km away
One World Hotel
One World Hotel
#4 of 45 in Petaling Jaya
1,067 reviews
7.3 km away
Eastin Hotel Kuala Lumpur
Eastin Hotel Kuala Lumpur
#5 of 45 in Petaling Jaya
576 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: ₹ 4,600 - ₹ 12,828 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Expedia, Orbitz, Booking.com, Travelocity, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Sunway Pyramid Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
26 questions
Ask a question

See all questions (26)

Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“except for a shopping mall and theme park nearby, nothing is good”
, 10 Apr 2017 | Read review
“a nice and clean room.”
YustinusSetyoputro, 31 Mar 2017 | Read review
“Choose view to lagoon, otherwise, your view will be just void to the next room window”
, 27 Mar 2017 | Read review
“Can have radio clock as can soothe the stayers and allow to clam and sleep.”
Komathi1970, 26 Mar 2017 | Read review
“Aircon should be able to allow guest to adjust.”
sharontanzc, 22 Feb 2017 | Read review
5 of 5
Expedia.com
US$ 90* /night
View Deal
Hotwire.com
TripAdvisorUS$ 90
Hotels.com
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates