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Eastin Hotel Kuala Lumpur

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Eastin Hotel Kuala Lumpur
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546 Reviews from our TripAdvisor Community

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There are newer reviews for Eastin Hotel Kuala Lumpur
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Showing 508: English reviews
Penang Island, Malaysia
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 March 2015

A perfectly well appointed business hotel, with a few things that need attention. None serious, and most easily fixed. Room phone "one-touch" dialling not functioning, ironing board broken, but otherwise a standard room. Check-in clumsy and unconcerned. Breakfast excellent. Biggest concern is that patrons are allowed to smoke in the foyer lounge bar, which is also adjacent to the main... More 

Helpful?
Thank DrBrucie
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear DrBrucie Thank you for your post and for choosing to stay at our hotel. I will certainly have the points you have highlighted looked into for remedial action . We look forward to welcoming you again soon. Warm Regards Jane Suppiah General Manager More 

Melbourne, Australia
Level Contributor
485 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed 12 March 2015 via mobile

I didn't actually stay as a hotel guest, but I attended a full day workshop here. Hotel seems to cater for large groups. Big beautiful lobby and I really enjoyed the buffet lunch in the restaurant. The main downside for me is the location with a lot of traffic and also the wifi was not complimentary for me even though... More 

Helpful?
Thank highburychampion
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear highburycha Thank you for your review in TripAdvisor. The hotel is a business hotel and caters to both the individual business traveller and those attending conferences & seminars in small or large groups. I am happy to note your enjoyed the buffet lunch at the Swez Braserrie . For restaurant patrons , there is complimentary WIFI available and our... More 

Singapore, null, Singapore
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2015

Excellent breakfast buffet. Room was clean and comfortable. Some parts of the room did look a little run down but it was acceptable. There is a convenience store nearby but otherwise, this is a hotel located outside of the city centre which was fine for me.

Helpful?
Thank alt188
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear alt188 Thank you for commending us on our excellent buffet breakfast and clean and comfortable rooms. We thank you for staying with us and we look forward to welcoming you again soon. Warm Regards Jane Suppiah General Manager More 

Singapore, Singapore
Level Contributor
193 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 10 March 2015 via mobile

Stayed there on a long week end, location remote from any point of interest. Room smelled like staled smoke, old and run down. Keys not working, had to go back to front desk on multiple occasion, nice staff but just unable to help... Only positive side : breakfast buffet was extensive and good.

Helpful?
Thank G H
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear GH Thank you for the feedback you have provided. I am sorry to hear you had trouble with the key card . We are in the midst of arranging for an upgrade of the lift key card slot. We sincerely apologize for the inconvenience . Thank you for choosing to stay with us and hope that if your travel... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2015

Great weekend on rugby tour and the Eastin provided an excellent venue for us to stay. The hotel catered for a huge number of men, boys and some families, and could not have made everyone more comfortable. Upon leaving the hotel, I got into my car and found I had a dead battery. Within 1/2 hour the staff had me... More 

Helpful?
Thank Rebecca T
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Rebecca Thank you for your generous compliments. We are happy we managed to assist you . After all l that's what we are here for - to make your stay with us as enjoyable and stress-free as possible . Should your travel plans bring you back this way again , please do come back and stay with us .... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2015

Eastin hotel is a place that I chose after shifting from one hotel to another for a 10-year period of conducting business in KL. Since 2012, I have used Eastin regularly and have no inclination to move to another hotel, simply because the staff are courteous and always helpful. The service is excellent and there are fine dining restaurants within... More 

Helpful?
1 Thank RajBalendra
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear occassiona Thank you for taking the time to review us on TripAdvisor . I have taken note of your comments with regards to the Banquet service and will definitely work on improvements . Looking forward to welcoming you back to the Eastin Hotel soon . Warm Regards Jane Suppiah General Manager More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2015 via mobile

We stayed at Eastin PJ in conjunction with an event at the ballroom. Booking was done online and the reception already made the necessary arrangements. The room is cosy and clean. There were iron and ironing board, coffee and tea making facilities, room slippers etc. We find the bed and pillows were too soft. Body ache the next day. Bathroom... More 

Helpful?
1 Thank occassiona
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear occassiona Thank you for your very kind comments reviewing your stay with us . I sincerely hope your travel plans bring you back our way again at which time we would be delighted to welcome you back to the Eastin Hotel Petaling Jaya . Warm Regards Jane Suppiah General Manager More 

Malacca, Malaysia
Level Contributor
275 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 25 February 2015

The room is very spacious, comfortable and nice. I like the bathroom where they have separate bathtub and shower. It is difficult to find hotels with separate bathtub and shower nowadays. The bellboys are very friendly and helpful, always jumping for opportunity to extend their helps. The swimming pool is really amazing even though it is not that deep (1.2... More 

Helpful?
1 Thank sheronlee
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear sheronlee Thank you for the feedback you have provided. I am happy to note you found the facilities up to your expectations & the services of our bellboys friendly and helpful. I have taken note of your mention with regards the mini-bar We sincerely regret any inconveniences caused by the removal of the contents of your mini-bar . Thank... More 

Johor
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 February 2015

I stayed in a family deluxe room. We are a young family with four kids. The room is clean and functional. We had our lunch at the hotel's coffee house while waiting for our room to be ready. The food is good and the portion is acceptable We ordered breakfast to be sent to our room. The taste and portion... More 

Helpful?
1 Thank DKTCJOHOR
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear DKTCJOHOR Thank you for sharing your comments following your recent stay at the Eastin Hotel Petaling Jaya . We are delighted you were comfortable in our care and could take advantage of our facilities. In the area that you have mentioned, I will be sure to pass this on to my team for points of improvements. I do apologize... More 

George Town, Malaysia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 February 2015

Was down for a business trip and I stayed in the Executive Deluxe Suite which was the best choice ever. No regrets. Our room was spacious, clean, comfortable and oddly enough, homely. The staff, receptionists and even bell boys were very friendly, helpful and would insist on helping you on even the most trivial things. We had a great trip... More 

Helpful?
1 Thank Laureen Q
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Laureen Thank you for expressing your positive sentiments about the Eastin Hotel Petaling Jaya . Your comments will be conveyed to all team members & will no doubt serve as a huge boost to employee morale . It will be our pleasure to have you stay with us again & we all look forward to welcoming you back soon.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 

Additional Information about Eastin Hotel Kuala Lumpur

Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: ₹ 3,557 - ₹ 5,677 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya
Hotel Style:
#3 Business Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Eastin Hotel Kuala Lumpur staff and other travellers.
5 questions
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Questions? Get answers from Eastin Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
 of 5 bubbles 366jacl, 29 Nov 2016 | Read review
“level 13 is smoking floor so stay under it or WAY ABOVE it. level 14 has very strong smell of cigarettes all day long.”
 of 5 bubbles G8189YCstephaniel, 5 Nov 2016 | Read review
“There are smoking and non smoking room”
 of 5 bubbles EliasC414, 3 Oct 2016 | Read review
“Enjoy the breakfast variety.”
 of 5 bubbles brianhU1358LT, 30 Sep 2016 | Read review
“higher floors provide great view over KL”
 of 5 bubbles LutzG966, 26 Aug 2016 | Read review
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